Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience
4.6
95%
Recommend This Property
Great hotel. Very friendly and helpful staff
ByWP007
14 September 2016
A well placed central Manchester Hotel, with very pleasant staff who work very hard to ensure guests have an enjoyable stay!
N Guage Show
BySuperMac
14 September 2016
Our return stay for four nights was most enjoyable. Being part of IHG loyalty scheme, Elite member, received complimentary upgrade to Junior Suite and access to Club Room, for food and drink. We never abuse this hospitality, I do not partake of alcohol and my Wife, consumed 1 small glass of wine during our stay. The staff in the Club Room were very nice and would like to mention Jose, for his refreshing nature. On the down side, TV channels are very poor, probably the worst I have come across in an IHG hotel. Also, did not receive my Welcome letter, informed, not produced that day for loyalty members, very poor. The letter is a thank you for staying and was sorely missed. I keep all my letters. In addition to the aforesaid, bed is too soft for my liking, no support.
One night in so called quality comfort
ByAurum 1
11 September 2016
I have to say first the staff were very good.
The room was dated like some thing from the 70 / 80 shinny and black
The TV did not even have free view the channels were limited
If you can remember what it used to be like to get your computer to work when you had to dial up and get all the strange noises down the telephone line, that is what the phones did on and off all night.
As for the internet if you wanted to go on say Facebook as long as you were not in a hurry it would let you on eventually don't try anything like BBC.com
Elite status and still only standard internet not good enough and not good enough for a 4 star hotel more like 1
Great stay
Bymr jagos
09 September 2016
We had a great stay at this property, from the moment we arrived to the moment we left the staff looked after us very well and very helpful ... breakfast was very nice as was the staff the club room was nice and clean.. fresh feel and the staff up there bent over backwards to look after us even tho we where late for nibbles they went and got us some very kind of them .. highly recommend the corner club rooms
we will be back.. you cant go wrong here
thank you for the pleasant stay
Great attitidue of staff
ByMikeJG
07 September 2016
Staff are great at this hotel - really helpful.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good option in Manchester
ByTobesmac
05 September 2016
A very well appointed hotel in the city centre with modern amenities and a lively bar. Clean and comfortable rooms. My only complaint is that car parking is off site and difficult to find even with a SatNav. My advise is go to reception first and ask for directions.
nice view of city..good customer service..
ByMarkSc
01 September 2016
very friendly employees. very helpful. close to lots of things to do. close to train station.
Special Weekend
ByDavid119
29 August 2016
I booked this hotel and the Presidential Suite - fantastic - my wife loved it.
Staff are very friendly and helpfull and the club lounge was very good and Patricia very helpful and attentive to all
Also the dining room staff for breakfast were also very attentive and very nice
Would recommend room for a special occasion
good weekend
Bypeterpan67
29 August 2016
Hotel is in a great location - staff were all very pleasant
Great hotel
By1R S
29 August 2016
Had nothing to complain about, staff were friendly and very accommodating, very good value for money. Good toiletries provided, but there were no shower caps. Breakfast was amazing, so much choice. So I would definitely recommend this place to other people.
Tye BEST beds for a comfortable weekend
ByTavis93
29 August 2016
4 of us shared a twin room over the weekend for Manchester's Pride celebrations and once again this hotel did nothing but please. Perfect location for shopping in the Arndale, visiting the Printworks or if in the area for a gig at the MEN Arena. Staff are always welcoming, friendly and informative, with exceptional knowledge of the area. One of our party hadn't stayed here before and was blown away by everything about the room, especially the cushions! Thanks once again for a super weekend and will be visiting again very soon!
Great hotel
ByTNDav
24 August 2016
I stay at this hotel a lot. Staff are always welcoming and friendly. The standard of the rooms is consistently high. The new refurbished bar and restaurant are excellent. Overall, can't fault it.