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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.3

based on 305 reviews
83%
Recommend This Property

Ratings Breakdown

305reviews

  • 5 Stars
    177
  • 4 Stars
    79
  • 3 Stars
    27
  • 2 Stars
    13
  • 1 Stars
    9

GOOD STAY

By

05 August 2015

platinumelite

FACILITIES AND ENVIRONMENT WERE EXCELLENT BUT THE SERVICE WAS INACTIVE. YOU MADE MISTAKE POSTING POINTS AFTER THE STAY. I HAVE TO TAKE TIME TO COORDINATE WITH IHG CUSTOMER CARE TO ADDRESS THIS PROBLEM.

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Second stay

By

05 August 2015

platinumelite

Generally it was ok.
Check in was ok but check out was sooo slow at this time.
Electricity socket(hair dryer) at the bathroom didn't work. Talked to reception but they don't understand and brought another hair dryer.
On my first stay last year, I had room upgrade, free breakfast and club lounge access but no more benefit at this time. I stayed one night at holiday inn Pudong before I leave China this trip, I could have all benefit as a Platinum member,
Last, I still don't have guestfeedback mail from Crowne Plaze.
I have got it from Holiday Inn.
I paid more money to get bonus point but if I don't get guestfeedback mail, I can't get any point from my staying.
Please send it to me.
Thanks!

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床铺舒适,服务一流。

By

31 July 2015

club

很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的 很不错~~~~ 50 个字符其实还是很长的

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Todo OK

By

31 July 2015

club

Todo me parecio muy bien, el desayuno, la cena, el trato de la gente que trabaja en el hotel, me gusto mucho qu ela mayoria habla ingles entonces la comunicacion es buena, las intatalciones en general son muy buenas.

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房间舒适整洁 服务不错

By

30 July 2015

club

房间舒适整洁 服务不错 早餐品类多样 中西结合
出租车很容易叫到
但入住时将客人姓名打错了 下次请注意
另外双人入住的双床房水单却只能一位客人的名义打印 后续报销不便 望改进

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整体不错,性价比高

By

29 July 2015

platinumelite

位置很好,服务不错,响应及时,早餐也很好,唯一美中不足的是地下停车场味道有点大,尤其是夏天,希望能处理一下

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contineously amazed me of the service

By

28 July 2015

Comfort on bed is great, linen aren't hide with artificial flowery smell from liquid soap or softener, just like sleeping at home.

But most wonderfully delivered is a super large bed, a two double bed combined with half single bed added in-between is brilliant! A complete good night sleep without any fear of falling down.

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服务一流

By

27 July 2015

club

服务一流服务一流服务一流服务一流服务一流服务一流
服务一流服务一流服务一流服务一流服务一流服务一流
服务一流服务一流服务一流服务一流服务一流服务一流

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床铺舒适,前台服务一般。

By

24 July 2015

club

前台处理事项的态度有问题,横向部门沟通有问题。从几次入住的经验来看,我就像是来骗早餐的住客,无言以对。

Posted byCustomerCare
02 August 2015
尊敬的客人: 感谢您分享您的住宿体验。对您这次不愉快的经历我们感到非常抱歉。我们会把您所提及的前台服务态度问题反馈到酒店管理层,以进一步提高服务质量,避免同样情况的发生, 希望您下次入住可以见证我们的进步。如果您对洲际酒店集团旗下的酒店有任何意见或建议,欢迎随时向我们提出。 Nora S
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环境可以

By

21 July 2015

platinumelite

中餐餐饮一般,又太贵,不适合聚餐.不能使用膳悦会卡.行政酒廊太单一,食品及酒类品种太少,且服务时间限制,不能太晚,影响客人情绪.一楼酒吧又太单调,没什么内涵.

Posted byHotelStaff
22 July 2015
尊敬的客人,感谢您的分享,很遗憾您未能获享完美的餐饮体验。 酒店提供的餐饮食材新鲜,均经过餐饮部门的严苛审查,严格遵照食品卫生安全规范和程序且符合国家标准,您可完全放心品尝。 对于食品品类和服务内容方面您提出的建议,我们已反馈给餐饮部门并进行改善。 再次真诚感谢您对我们酒店的点评,您的意见是我们努力的方向!酒店团队恭候您的下次光临。
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Reise Juni/Juli

By

19 July 2015

club

Aufenthalt war OK aber nicht berauschend, der größte Vorteil ist die Lage. Leider War der Nassbereich nicht voll funktionstüchtig, bzw. die Dusche funktionierte sehr schlecht.

Posted byHotelStaff
22 July 2015
Dear guest, thanks for sharing your valuable feedback with regards to our hotel guest room. We sincerely apologize for the inconvenience due to the shower problem and will definitely rectify the issues that were being brought up. We hope this would not deter you from choosing Crowne Plaza Nanjing Jiangning again in the future. We look forward to welcoming you back to our hotel again. Thank you!
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Engagement und super Service

By

19 July 2015

Businesshotel mit guter Lage zu vielen Unternehmen, Shopping Malls und dem neuen "1912"

Posted byHotelStaff
22 July 2015
Dear guest, thanks for sharing your valuable feedback with regards to our hotel guest room. We sincerely apologize for the inconvenience due to the shower and will definitely rectify the issues that were being brought up. We hope this would not deter you from choosing Crowne Plaza Nanjing Jiangning again in the future. We look forward to welcoming you back to our hotel again. Thank you!
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