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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 1581 reviews
90%
Recommend This Property

Ratings Breakdown

1581reviews

  • 5 Stars
    806
  • 4 Stars
    570
  • 3 Stars
    130
  • 2 Stars
    42
  • 1 Stars
    33

フロントマンの対応がいい加減

By

18 November 2019

チェックイン時、満室と言われ、予約してあったお部屋が用意できないのでアップグレードしますと言われたが、夕方もどって部屋を確認すると通常タイプのお部屋で、対応してくれたフロントマンはそんな話は聞いていないといわれて、アップグレードされなかったことよりも、引継ぎがなされていないことと、いい加減なことを言ったフロントマンに対する不信感でいっぱいになりました。また、同日、ホテルの部屋に忘れ物をしたが、それを発見できなかったことも不信感でいっぱいです。

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ホテルから大阪駅まで少々遠い

By

17 November 2019

club

気に入ったところ、会員には「いつもご利用ありがとうございます」の一言は嬉しい。
大阪駅からのホテルイキバス乗り場が分かりやすいと嬉しいです。

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床铺舒适,服务一流,卫生太差

By

15 November 2019

1、卫生太差,地板上还有花生米
2、办理入住,房晚,积分都不到账

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利便性の良さ

By

14 November 2019

新大阪駅や大阪駅、空港などタクシー移動にストレスを感じない。食事などのお店選びに困らなく、徒歩圏内。静かでゆっくり休める。

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Excellent Hotel for Business

By

13 November 2019

This was my second stay at the ANA Crowne Plaza and I was not disappointed. I love this place.

First, the rooms. My hotel room was very clean, bed was comfortable and the provided toiletries was plentiful. I particularly like how well lit the room is. Most hotel rooms I stay at are so dimly lit that it's hard to read or do work. This is not the case here. I also liked the view of Osaka.

Next, the Lounge. I love the Lounge on the top floor. The place is huge with well spaced apart tables. The food during breakfast and in the evening is excellent. The conference room is convenient, always available and perfect for the work meetings we have there. The best part of the Lounge is the service. I applaud the Lounge staff. The ladies are friendly, very helpful and extremely courteous. All Crowne Plaza lounges (and other IHG lounges such as at InterContinentals) can learn from the staff here. As soon as I am done with a beverage they clean up after me. They always offer me coffee or beverages. They always take care of their guests. I love the Lounge

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到着時のサポートなし

By

13 November 2019

到着時にスーツケースを3台持参であったがポーターがいないことは仕方が無いが、ホテルに入ってからStaff及びフロントStaffが気付いているのにサポートが無かった事が残念である。

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房間寬大

By

08 November 2019

club

與一般商務旅館相比,室內空間較大,衛浴空間也相對較大,衛浴設備齊全且冷熱水水壓足夠舒服,調整溫度容易。雖然在15樓但不時會聽到地鐵還是車輛經過的聲音。

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素晴らしいサービスだが・・

By

06 November 2019

club

部屋もアップグレードしてもらい内装やアメニティ、ラウンジも満足したが、テレビの下に大きな目立つホコリがあった点とシャワーヘッドの不備は残念だった。全体としては素晴らしい滞在となった。

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サービスが丁寧でした

By

05 November 2019

club

枕の種類が豊富でした。
わからないことをフロントで尋ねるとすぐに対応してくださり、地図に印までつけていただけて安心できました。

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舒适安静的旅行

By

02 November 2019

platinumelite

天天逛完景点回到安静的舒适的房间,充满能量后继续体验大阪的风情。很完美的旅行,感谢IHG

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Not a good example of the CP brand

By

01 November 2019

This hotel is in a good location. The staff are wonderfully courteous and polite.

The rooms are in desperate needs of some money spending on them. They are very tired and simply not good enough for this Brand. I would not recommend staying until the hotel has been refurbished - there are much better options for the same price.

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安心の時間

By

31 October 2019

club

飾らないけれど寄り添ったサービスをいつもいただいています。北新地で飲んで帰ると「家に帰ってほっとした」と思います。素敵なホテルです。

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