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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1023 reviews
89%
Recommend This Property

Ratings Breakdown

1023reviews

  • 5 Stars
    499
  • 4 Stars
    383
  • 3 Stars
    90
  • 2 Stars
    30
  • 1 Stars
    21

Customer Service

By

14 January 2018

club

Our last days experience was just as bad. We needed to get to the airport but needed a maxi taxi or mini van. The lady at the front told us that we would have to get two separate taxis which would cost over $300 Australian dollars to get to the airport. It was total confusion. We ended up getting a taxi to the bus terminal and only spent $50 for all of us.


We were offered a free drink at reception and given 4 vouchers but the lady in the bar tried to charge us for them and said they weren’t part of the included free drinks.
At checkin we were not advised of it being New Year Holiday and that most restaurants would be closed. We tried to book in with the hotels restaurants but they were all full. The guest service lady told us where to go and she confirmed that there was restaurants open she even told the taxi driver the address. When we got there it was like a ghost town and everything was closed. We had to get a taxi back to the hotel. Then we ended up having to order pizza to our room. That was our first days experience!!!!

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