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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.3

based on 1102 reviews
82%
Recommend This Property

Ratings Breakdown

1102reviews

  • 5 Stars
    567
  • 4 Stars
    344
  • 3 Stars
    122
  • 2 Stars
    51
  • 1 Stars
    18

服务有待提高

By

23 October 2017

在入住此酒店期间,前台人员的服务有待提高。

好像很多服务员都是新人,缺乏相应的培训,或者说培训没有达到相应的效果。

比如说话的方式,比较自我,没有站在客人的角度,感觉像进了菜场。

没有迷人的微笑,反倒是不耐烦或讨厌客人的感觉。或者说是讨厌我,也行其他客人没有这个问题。

清早要去打球,需要酒店前台订一下早餐,房间号码报了3次,前台居然大声地很不耐烦地说:“”我问你房间号“”,感觉我做错了什么。呵呵

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一次短暂而愉快的旅行

By

22 October 2017

地点便利,设施略老,但总体服务很好。早餐相对其他皇冠假日略差,总体性价比较高,在青岛市中心有这么一块地还不错。

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推荐入住

By

22 October 2017

入住体验很好,服务也不错,早餐丰富,退房速度快。建议可以赠送类似手机挂绳等带酒店logo的欢迎礼品,既能起到品牌推广的作用,还能取悦客户。

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商务舒适之旅

By

22 October 2017

房间床垫和枕头都非常舒适,这也是我一贯选择IHG酒店的原因 ; 早餐服务也比较好,尤其全麦面包品质不错。

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床铺舒适、行政酒廊早餐不错

By

22 October 2017

酒店有些老,大厅太乱,但房间升级后很大,行政酒廊早餐不错,服务员服务很好,健身房的设备有些老旧,有些设备要更新了。

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床品有待提升

By

22 October 2017

服务热情。床品有待提升。床头柜后方有卫生死角。插座安排不合理,床边无法给手机充电。评价要求过于麻烦,增加反馈回收的成功率。

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Old hotel lack of maintenance

By

22 October 2017

This hotel is too old to be graded 5 stars since lots of facilities are out dated.
Unless you are desperately needing their location, otherwise it should not be considering this hotel for business.

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房间隔音不好

By

21 October 2017

本次入住,在入住的两天晚上,大约18点开始,走廊中各种说话声音已经开门关门声,房间左右也有客人不停地说话声,让人难以入眠。似乎周围的住客都是认识的,那酒店为什么会将我安排在他们之间,使我睡眠遭受痛苦。

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服务一流

By

19 October 2017

club

地处比较中心位置,叫车挺容易的,离机场有一定距离。服务态度很好,但是房间偏老旧,海滨城市的旅馆房间总有股味道。自助餐厅很难找,入住时前台也并没有提示自助餐地点。会员都送一杯饮料,去酒吧坐了会儿,还送了一碟薯片,酒吧环境挺安静的,感觉不错。会议室设施完善,投影仪还是可以的。

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值得入住的店

By

19 October 2017

这家店虽然大堂略显局促,设施也比较老,可对待会员非常不错,员工热情,服务到位,完全可以抵消硬件上的不足。这次是三个月内第二次入住,到青岛基本上都会选择这家店,住得很舒服。这次有一个小问题,就是欢迎水果跟上次相比缩水严重,更严重的是所有的水果都不新鲜甚至有腐烂的,香蕉苹果都是这样,唯一没有坏的冬枣上面还粘有腐烂的叶子,明显没有洗过,这个状况真的很不应该。瑕不掩瑜,总的来说还是非常值得推荐的一家店。

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情况良好

By

19 October 2017

预订后,酒店有专人电话告知有无需要服务的地方,我根据实际出行情况,有邮件要求和电话沟通,酒店方面也很好满足了我的要求,总体感觉作为一名会员,酒店方面充分考虑了,我感觉满意!

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ホテルスタッフの丁寧さ

By

19 October 2017

club

ホテルマンとしての自覚が備わった対応に好印象を受けた。
ホテル内は清潔、室内では静かに過ごせる。何よりもリラックスできたことが嬉しい。欲を言えば窓ガラス(外側)が汚れており、カーテンを開けて開放的にしたかったが汚れが目についたのが残念だった。

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