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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 646 reviews
93%
Recommend This Property

Ratings Breakdown

646reviews

  • 5 Stars
    451
  • 4 Stars
    149
  • 3 Stars
    28
  • 2 Stars
    11
  • 1 Stars
    7

Nice hotel, but let down by less engaging bar staff. Lot's of Bars nearby!

By

22 May 2017

club

A nice hotel, in a beautiful location. The lake and mountain views are probably amongst the best in the world. However, the area lacks atmosphere and I was over charged for services that Idid not receive. Quickly sorted though, and with a massive selection of bars within a square mile, I got by. The hotel should ask why their bar is nearly empty; that is where they are losing custom. I am sure the accounts will back that up.

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good service

By

22 May 2017

club

best
thanx harmeet the room service guy

no hot swimming pool
no vege options in breakfast lunch n dinner

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Fantastic Experience

By

20 May 2017

Excellent Place from amazing helpful staff throughout the whole hotel, to Super comfy Beds, Great pillow selection, Brilliant Breakfast Buffet to amazing evening meals. Lovely Bar and Comfy couches to have a casual drink, Excellent Location so handy to town everything within walking distance. Lovely views. We really enjoyed the whole experience this amazing hotel had to offer. Thank you all.

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Queenstown getaway

By

15 May 2017

club

We spent 3 nights at this hotel. From the time of check in to check out, the hotel staff were courteous. The room was clean and quite. I you are IHG member it helps. This hotel is in the city and close to all attractions.

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Pleasant

By

12 May 2017

Stayed at this hotel whilst on holiday. It was pleasant.

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Great location

By

11 May 2017

Easy access to restaurants and shopping area. Nice view. Friendly staff. Comfortable and clean rooms.

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Pleasant stay

By

11 May 2017

platinumelite

Located smack in town.

Check-in was efficient and friendly. My room was spotless with amenities of a 5 star hotel. Loved the high quality soap and shampoo.

The manager was nice enough to allow me to check out at 1:30pm.

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位置方便,服务很好,卫生干净

By

08 May 2017

club

地处位置在市中心,酒店对面就是湖边码头,靠近商业中心,步行几分钟,非常方便。酒店环境很好,服务人员态度友善耐心。早餐可选择性很多。房间干净卫生。希望增加双床的房间,更有利于休息,

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room is comfortable

By

08 May 2017

club

all facilities inside the room is comfortable, reception is polite and helpful. The environment inside and outside the hotel is good. Location of the hotel is suitable.

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とにかく立地が最高

By

07 May 2017

club

とにかく立地が最高で、湖にも街からも近くて便利です。また、毎晩フロントでお勧めのレストランを教えて頂き、大変感謝しております。リクエストは湖の見える部屋とバスタブを御願いしましたが、山側の車が真横に見える部屋で少しガッカリでしたが、山側の方が暗く満点の星空に天の川まで良く見えて、それはそれで良かったです。

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Broken Promises

By

07 May 2017

The overall stay at this hotel was ok, but it was tarnished by problems and then broken promises. Upon check in, we asked for a nice, quiet room. The desk clerk gave us a room facing the busy street. I asked him if we would hear the road noise? He responded that the doors toward the street were very sound proof and once we closed the doors, we wouldn't hear anything from the street. WRONG! Then on the last day of our stay, we were told we had to pay for our breakfast - WRONG AGAIN. Upon check out, The hotel manager (as it stated on her name tag) said she would either credit us 100 NZ dollars or 25,000 reward points for the problems we had. We chose the reward points and these points have STILL NOT been credited to my account. And in addition to that, the points for the stay were deducted from my account!

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Amazing Hotel

By

06 May 2017

club

Always a amazing place to stay. Location is the best in Queenstown.

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