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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1490 reviews
91%
Recommend This Property

Ratings Breakdown

1490reviews

  • 5 Stars
    928
  • 4 Stars
    363
  • 3 Stars
    110
  • 2 Stars
    51
  • 1 Stars
    38

Great place, great people

By

16 August 2020

As a general rule and in previous experience, I never stay at a hotel longer than 5 days. But because of the current situation, I was essentially "forced" to stay longer - 13 days to be exact, at the Crowne Plaza and I have to say, I was glad I did. While I was unable to enjoy their usual wonderful services and amenities - e.g. delicious buffet meals (the one that I was used to); gym, and the pool, the very friendly and accommodating staff made up for it. And therefore, I would like to give special THANKS and mention to specific people: Dang (from housekeeping for being so friendly and always accommodating to my requests); Roxanne (front desk for all my constant questions about the "new normal") and to JR who was helpful upon my check-in and my request, and lastly, to all the guys at the lobby doors. Keep up the great work, everyone and I am looking forward to my return and hopefully then, we all won't be needing to wear our masks anymore. :-) We will truly see each other's smiles. Once again, MARAMING MARAMING SALAMAT.

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Value for money!

By

16 August 2020

club

Treated my mom to a Christmas staycation this year and our Crowne Plaza room was such a surprising delight! Very comfortable and roomy.

The staff--- from the front desk to the wait staff at the restaurants--- were all so cheerful and accommodating, considering that this was a real peak period. Fantastic service. Checking in was a breeze and even when the breakfast venue became so full the first morning we were there, somebody attended to us right away.

The hotel was also so central--- near the Church, the malls.

It was a wonderful stay and a great memory I share with my mom--- thanks, Crowne Plaza! Till our next visit!

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Sucks!

By

31 March 2020

After staying at this location for 7 years averaging 6 months- 8 months a year, I will not be returning. Paint smell in my room, fake discounts, inconsistent policies such as kicking me out due to Covid19 then retracting after it is too late,.

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Exellent food and good service.

By

20 March 2020

club

Everything is fine and good . Food is great and staff are very nice. The staff is very nice and very kind.

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Nice hotel/ friendly staff

By

19 March 2020

Very clean hotel, all the staff are friendly. We stay here every tine we visit Manila. Highly recommend this place. Great value, nice area and it is connected to the mall for easy shopping access.

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recent stay-good experience

By

18 March 2020

club

i enjoyed my recent stay at your hotel. I will definitely come back and recommend it to others. I was not able to use your pool because it was crowded at that time and it was so small in size. For a big hotel such as yours, I was expecting a large size of pool.

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always a home

By

17 March 2020

I love the people and the service that is extended to me by the staff all the time. They call me by name and makes me feel that there is a family right here. I would like to always thank Reg and the entire FO team Wally, Allen, Ruselle, Miggy, Kath and especially the Housekeeping team who always take care of my needs.

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Clean Room

By

16 March 2020

club

Room was clean but needs improvement in the furnishings as it shows aged of wear and tear

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Nice hotel hospitalité excellente

By

15 March 2020

club

Très bien comme hotel
Un personnel très chaleureux
Petit déjeuner super

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Great experience

By

14 March 2020

platinumelite

We were on holiday in Manila and spent 8 nights at the Crowne Plaza Manila.
Everything was fantastic, especially the staff.
All were very friendly and helpful.
I highly recommend this hotel.

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Relaxing Bath Tub

By

11 March 2020

club

Special thanks to the Seven Corners restaurant staff for making my 2 night stay a bearable one since our scheduled conference in your hotel was cancelled due to the virus outbreak.

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Good for short trip

By

11 March 2020

club

Friendly and very professional staff. Atmosphere in lobby and communal areas was great, but floor level halls and room are in need of upgrades.

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