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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 1101 reviews
86%
Recommend This Property

Ratings Breakdown

1101reviews

  • 5 Stars
    653
  • 4 Stars
    301
  • 3 Stars
    78
  • 2 Stars
    31
  • 1 Stars
    38

Alles Gut

By

04 December 2019

platinumelite

Preis / Leistung ok
Lage zu weit vom Flughafen PVG

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整潔舒適

By

30 November 2019

房間整潔舒適、浴室空間寬敞、床鋪軟硬適中、室內燈光配置良好光度足夠,整體夠水準。

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Good hotel option for this area

By

25 November 2019

Good hotel option for this area. Friendly helpful staff. Good elite benefits, lounge access for Spire. Decent room upgrade. Lounge is quite nice.

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Friendly services

By

24 November 2019

Good location, convenient and attentive staff. I will come back again.

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More than just a cup of Tea

By

02 November 2019

It was silly of me to have grossly underestimated the change of weather in Shanghai

I sat in the open for quite a while with colleague at 6pm and it was cold

When I returned to Crown plaza, I suddenly felt unwell and my body aching

I called room service thru the assistance service asking for some hot tea

I was pleasantly surprised that the service manager called the room to ask about my well being and that he already instructed for a hot ginger tea to be sent to my room

I received and took the tea after my hot tub bath

I must say that it is really not easy to be in hotels 25 days monthly and especially when You fall ill

This simple and efficient gesture of a call and the offer of hot tea really meant a lot , at least to me - a time where "TLC" is much appreciated

A special thanks to the person who received my call and took the initiative to alert the manager, a special thanks to the duty manager to take the trouble to call me in my room and a great work well done to the management team who trained the service staff here well.

Thanks to the "faceless" hero/s that allowed me to now go to sleep in a better shape

I am proud to be a Espire elite.
Good night Crown Plaza

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Good hotel

By

23 October 2019

platinumelite

It was pretty nice given the price. Great value and excellent service. Didn't get to use any of the extra amenities though.

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great room, great location

By

16 October 2019

located in an area with a lot to do. metro short walk. great hotel. highly recommend for foreigners looking for a nice hotel at a fair price.

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物超所值,令人难忘

By

09 October 2019

第一次和家人入住此酒店,无论是硬件还是服务上都令我感到很满意。入住登记时,前台知道我家人生日,还特地准备了蛋糕,尤其要感谢行政酒廊服务人员,她们服务非常热情,周到,还专门为我家人煮了面条庆祝生日。作为至悦会员,感受到了酒店的至高礼遇,在此表示非常感谢! 以后有机会还会选择入住。

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two weeks in SH

By

02 October 2019

As usual a good stay, with pleasant staff and a nice quiet room

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短暂的住宿

By

29 September 2019

一切都很顺利。多谢额
卫浴用的梳洗用品不够全,以后在前台的时候要有足够的说明

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Good location

By

29 September 2019

Hotel is located near to shopping Malls hence convenient for mu stay over the weekend. Daily there is regular shutter to office. The bus journey was smooth and short. While the pillows were too soft hence needed 3 pillows to feel comfortable.

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Friendly services

By

23 September 2019

The staff served with smile and sincerity. The location is convenient.

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