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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 784 reviews
87%
Recommend This Property

Ratings Breakdown

784reviews

  • 5 Stars
    477
  • 4 Stars
    206
  • 3 Stars
    58
  • 2 Stars
    21
  • 1 Stars
    22

地點好,前台人員服務佳

By

17 October 2017

前台人員親切有禮,處理入住迅速確實,電梯安全控管很好,感覺住宿很安全。唯一的小缺點是酒店除了旋轉門之外並無開放其他入口,人多的時候會有點不方便。房務員打掃很清潔且迅速,也很有禮貌。

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服务需要人性化

By

17 October 2017

platinumelite

出门钥匙忘带,保洁服务员正好在门口,让她来开一下门,当时被告知必须自己下楼去重新拿钥匙,或者叫楼下总台派人开门。虽然这样的制度对旅客的安全考虑很多,但有时候可以灵活掌握一下比较好。
行政酒廊的服务非常好,服务人员一直微笑,提供适当的服务和关注,非常好

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服务一流

By

17 October 2017

club

前台小姐姐服务态度一流,我要求的尽量高楼层,给我分配了一个很好位置的房间,楼层高,背对马路,安静舒适,休息的很好!

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服务一流,瑕不掩瑜

By

16 October 2017

platinumelite

服务一流,已经第四次入住该酒店了,感觉不错 ,除了WIFI 让人不大满意,时好时坏,只能用自己手机流量解决了,希望下次改进

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中规中矩的皇冠酒店

By

14 October 2017

一切都符合标准,中规中矩的,既不让人失望但也无驚喜之处,以上海来说位置略偏,近虹桥,如果是从虹桥出发可以考虑入住。

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床铺柔软

By

13 October 2017

洲际集团下面的床的舒适度是最合适的,不管在什么等级的酒店,洲际给我的感觉就是让我住的很舒服,很有家的感觉

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各方面都尚可,但没有惊艳

By

12 October 2017

(这是被退回两次要求修改的评论)
连续住的第四家皇冠假日,感觉排名在兰州和西安之下,上海外高桥之上。有以下一些地方是给我留下印象的:
1. 提前一个月预订的, 因为是生日,预定好电话询问酒店是否可以给白金升套房,是否有生日布置等,第二天回复说套房经申请是可以给的,酒店没有生日布置的服务。实际入住的时候说给升行政,我说了之前沟通的过程以后请示了大堂经理给升到套房。
2. 酒店有儿童乐园,虽然并不大但是已经算有大型设施了,不像有的酒店就是过家家的小玩具,但是里面卫生情况不容乐观,估计很少进行全面的清洁,我女儿进去玩好出来袜子都变黑了。另外儿童乐园紧邻健身房,健身房没有门禁。
3. 行政酒廊餐食不丰富,特别热食很少,而且不会有任何变化。
4. 酒店婚庆活动很多,人员出入频密,有时显得非常嘈杂。
5. 周边商业很丰富,商场餐饮林立,酒店也靠近地铁,出行游玩很方便。

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床铺舒适,服务一流。

By

11 October 2017

酒店地理位置很方便,环境也比较优雅和安静,但作为金卡会员并没有享受到欢迎水果的服务。并且感觉和普通的非会员住客没有太大差别。对此我感到很遗憾。

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总体不错

By

10 October 2017

总体体验不错。能识别会员身份,有房间升级等相关礼遇。前台礼貌热情,办理入住快捷。下次有机会希望可以体验套房。

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缺少会员关怀

By

09 October 2017

早餐时并未指引到会员专座,并未询问需不需要宝宝椅之类的问题,也没有了宝宝餐具。

预定时要求双床,但是没有被安排。以等待为由推脱。

服务态度需要加强!

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不错的入住体验

By

09 October 2017

platinumelite

和太太国庆期间入住圣诺亚皇冠,总体感觉非常满意。工作人员态度友善,行政楼工作人员can greet you well,积极主动。 欢迎茶很有新意。 不太满意的是酒店的餐饮,早餐食物保温和新鲜度有待提高。 行政酒廊晚餐品种需要再丰富一些。 总体是非常满意的,再接再厉! 我们会继续支持圣诺亚皇冠!

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房间安静,光线控制好

By

09 October 2017

房间的隔音效果好,光线控制也非常到位,到房间好睡眠效果非常好。酒店服务也到位,随行孩子也能享受免费早餐。

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