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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1300 reviews
94%
Recommend This Property

Ratings Breakdown

1300reviews

  • 5 Stars
    866
  • 4 Stars
    297
  • 3 Stars
    82
  • 2 Stars
    38
  • 1 Stars
    17

Crown Plaza Solihull

By

10 December 2019

comfortable hotel with nice staff with good parking and access to the amenities

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Expensive for what you get

By

08 December 2019

club

Room and bed are ok, breakfast is bad... cold overcooked eggs, tasteless food

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Nice Hotel

By

07 December 2019

platinumelite

Nice clean hotel, nice gym and pool area. Food could have more options but everything we had was very edible and hot. Emma on check in was extremely helpful and sorted things I asked for even though the hotel was busy with a wedding. On the whole a very nice hotel

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Reception

By

05 December 2019

platinumelite

The lady who checked us in and out dealt with any queries was fantastic.

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Enjoyable Stay, but disappointed with the Club Lounge Experience

By

05 December 2019

platinumelite

Our Executive Suite was fine, everything that we needed for an enjoyable stay. The Club Lounge, however, was a disappointment in that the continental breakfast choice was very limited and unappealling and the canapes in the early evening were rarely replenished.

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Very slow at adding your reward points

By

04 December 2019

Great hotel, staff and facilities let down by not adding reward points to my IHG account in a timely manner like all other hotels.

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Great Hotel

By

04 December 2019

club

Very nice had no complaints at all!
clean modern, reception very nice very quick check-in.

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床铺舒适

By

03 December 2019

club

床很软,很舒服,就是暖气晚上会自动关掉,夜晚会比较冷。其他的都还好

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Overall very good for our 60th Birthday

By

02 December 2019

I have stayed at this hotel many times and it is always really good- we did have an issue this time which was eventually dealt with well.

AT the start- the check in was smooth and ultra friendly- thanks Emma you are always so good and helpful. Emma arranged for a birthday card and bubbles for my sister in law who was celebrating her 60th birthday and her first stay in the hotel.

Staff in restaurant and bar were as brilliant as ever. However we did have an issue with the club lounge - it took 40 minutes and a few requests for the wine/bubble to arrive in the lounge and unfortunately the on duty "operations" manager gave me some very poor attitude about it so I had to state I would write to the general manager- the day was saved by the beverage manager (apologies I didn't get your name) who was very helpful and professional in resolving the problem.

Great meal in restaurant on the evening- so overall a fab stay.

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Holiday Inn at best

By

01 December 2019

Tired rooms and bathrooms. Staff were OK. The last few stays I have had at IHG hotels and have been very underwhelming. At least IHG have consistently been at the same standard.

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Great location

By

28 November 2019

Nice hotel in a very good location. Breakfast very good,. Staff excellent in all departments. Check in and out very fast.

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Good For The Airport

By

27 November 2019

platinumelite

A very good hotel in a good location near the motorway but not too close

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