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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 1297 reviews
94%
Recommend This Property

Ratings Breakdown

1297reviews

  • 5 Stars
    1006
  • 4 Stars
    232
  • 3 Stars
    41
  • 2 Stars
    9
  • 1 Stars
    9

chambre non-fumeur avec odeur de cigarette froide

By

24 October 2017

club

beaucoup de problemes pour un seule et meme hotel:
- Ne pas avoir deux serviettes de bain lors du premier jours
- Le telephone dans la chambre aurait du fonctionner, pour pouvoir appeler l'accueil. Il etais HS
- Une chambre non fumeur qui ne sentait pas la cigarette a l'arrivee
- Des meilleurs croissant/pain au petit dejeuner au lieu de produit congelees rechauffee
- Dans le cas de carte reste dans la chambre, vous m'avez refait une 2nd carte invalide et j'ai du revenir a l'accueil a nouveau

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Klasse Service und tolles Ambiente

By

23 October 2017

club

Das Hotel ist super gelegen. Beim Frühstück kann man einen tollen Sonnenaufgang erleben. Das Personal ist sehr zuvorkommend. Die Restaurants sind sehr schmackhaft, wenn auch im Vergleich zu denen in der Stadt eher teuer.
Im Swimming pool können sich auch spportlich orientierte Schwimmer auslasten. Alles in Allem ein sehr positiver Eindruck. Ich werde das nächste MAl wieder dort übernachten.

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Room Quality

By

20 October 2017

I am always told that I get upgraded but i find that not to be true. Last time I stayed there I had to fight for a late view room. They gave me one that was partial.
This last time they said they upgraded me without me asking only to see that i didn't even have a balcony room. It was next to the elevators. I did not get the floor I like which is the same as the club room. The rooms are deteriorating, like the ceilings are pealing and paint is coming out.
I hope you refresh the rooms sine I do love the hotel. Also, if I'm not getting a front lave view don't charge me for one.

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环境极佳

By

20 October 2017

酒店环境极佳。不过因为我大多是商务出行,所以对房间的整洁,安静,睡眠氛围比较看重。这里还都满足要求。几个餐厅都非常不错,大堂的酒廊很有气派。唯一不足的是,曾经去游泳池游泳,水质不好。不知最近是否有所改善。

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待人和气 设施一流

By

18 October 2017

platinumelite

苏州中茵皇冠假日酒店在苏州金鸡湖边,与洲际遥遥相望,是全国有名的皇冠假日酒店 工作人员服务态度良好 酒店设施一流 还有许多优点都让我想再次来到这里入住。

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Great%20hotel%20and%20a%20really%20nice%20place%20

By

17 October 2017

Friendly%20service%20and%20courteous%20staff.%20Enjoy%20your%20stay%20and%20the%20view%20over%20the%20lake.%20

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Excellent breakfast

By

16 October 2017

club

Excellent breakfast. Rooms beatiful and bed comfortable.

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服务好,环境舒适

By

16 October 2017

酒店外观设计像一艘乘风破浪的邮轮,很有意思。大厅气派,最喜欢大厅摆放的机车。酒店毗邻金鸡湖,酒店地下二层大堂出去就是湖边。工作人员服务态度很好,响应速度快,并且从始至终见到的所有服务人员都保持着微笑。酒店早餐种类丰富,就是咖啡机不太好找,还是靠服务员给送的咖啡。

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服务态度好,环境舒适

By

16 October 2017

酒店环境优美,服务态度好。维修人员过来修电视机,因房间门口开了免打扰灯,没有按门铃,而是让前台打电话确认是否可以维修,细节赞赏!

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服务相当的热情,有问必答。

By

16 October 2017

club

入住的第一感觉就是很满意,免费升级也是惊喜。所有客服也很满意。床褥比较干净,房间也很整洁。有多款枕头有选择,想的比较周到。隔音很好。空调的温度很风速的选择比较少,住的是套房,楼上楼下两层,楼上的空调出风声音比较响,如果有睡眠模式就更好了。

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Great service and a very good room.

By

15 October 2017

This is a great hotel, the staff are very friendly. The rooms are clean and are a good size. The Bose speakers are a good touch. The variety of food on offer is very good. I want to take this opportunity to thank Christine and Icey in the bar area for their efficient service and good humour. They should be recognised by the management for their hard work.

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很好

By

15 October 2017

club

从上海到苏州休假,朋友推荐了这个酒店,酒店位置好,干净舒适,服务员很nice. 很值得推荐 。唯一不足的一点就是周边在修路和建购物中心,散步和出行没有预计那么方便

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