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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 204 reviews
85%
Recommend This Property

Ratings Breakdown

204reviews

  • 5 Stars
    115
  • 4 Stars
    54
  • 3 Stars
    23
  • 2 Stars
    6
  • 1 Stars
    6

good hotel with river view and comfortable room

By

08 July 2021

good hotel with river view and comfortable room

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Don't book this hotel (or the InterContinental next door)

By

30 June 2021

platinumelite

Here is the story: I initially booked the InterContinental next door and immediately decided to cancel my booking once I stepped into the room. The room was old, full of smell, and was more like a 3-star hotel that costs 300 RMB. I stayed in about 7 InterContinental, and this was the WORST one, literally.

Then, I switched to the Crowny Plaza next door. Although the hotel is located in the city center, it was pretty far away from urban amenities, such as restaurants and shopping malls. You need to either walk (15 min), ride a bike (5 min), or take a taxi (5 min) to have a casual meal in the nearest shopping mall. The room was a little bit better than InterContinental but not a lot. The breakfast was full of people! Because of the crowdedness, I couldn't expect more from the service other than lining up for a seat (I was there on a weekday). The most awful experience came from the swimming pool. The gym and pool were operated by an outside corp. The pool was dirty and full of swimmers, trainees, and trainers. No quality at all! I cannot imagine this is an elite IHG hotel.

If you decide to visit Wuxi, stay with HUALUXE. Stay away from these two IHG hotels in the city center.

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位于市中心,服务不错,设施维护和餐饮质量待改善

By

29 June 2021

酒店位于市中心,区位很棒,紧邻古运河,员工服务较好,房间维护需要提升,墙纸有破裂,早餐品种不多,味道尚可,客流较大的时候很混乱,中餐厅出品一般,点了牛肉粒和小龙虾,都很一般。

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Bed

By

22 March 2021

club

Room clearness is excellent but coffee seems not fresh

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Great Service

By

18 March 2021

club

Excellent customer service!! The kind of attention and care received during my stay at this property was incomparable with any other Five star hotels. All staffs are very friendly especially staffs posted at the front desk and the break fast restaurant. They made my every morning breakfast was very enjoyable and treated me very well. I will definitely choose this property again if I visit Wuxi again.

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Poor front desk service

By

04 January 2021

platinumelite

Platinum member cannot get an upgrade
The front desk cannot change a room for you

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Sehr gutes Frühstück

By

09 November 2020

club

Guter Service, sehr gutes Frühstück und bequemes Bett.

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Gutes Hotel in zentraler Lage

By

06 November 2020

"City Center" trifft es ganz gut, es gibt reichlich Einkaufs- und Ausgehmöglichkeiten in der Nähe. Die Atmosphäre ist Crowne Plaza typisch, die Mitarbeiter stets freundlich. Leider hat die Qualität der Speisen in der Bar stark nachgelassen und einen Staubsauger sehen die Zimmer nur sehr selten. Auch die Internetanbindung des Hotels ist deutlich schlechter geworden.

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良いホテル

By

12 October 2020

platinumelite

フロントで英語と日本語で対応して頂き、チェックインがスムーズにできました。

お部屋もデザインが美しく、清潔でした。

しかし、ラウンジは最低。
フード、ドリンクなどはよかったですが、
他のお客様がラウンジ内で大きな声で電話をしたり、大きな声で話をしていたため、くつろげませんでした。

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健身房是唯一的慰藉

By

30 August 2020

platinumelite

礼宾部形同虚设,前台管理混乱,连入住的流程都不熟悉。

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Wonderful experience

By

23 August 2020

club

Although it’s not the most luxurious hotel, it’s still comfortable enough.

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整体还行

By

09 June 2020

和 前台沟通,第一次问可否加婴儿床,告知要收费两百多。

不过十几分钟后电话又来了,告知免费。

我觉得还服务还挺好,就是业务得精通哈。

然后我是入住21楼,能看见旁边的京杭大运河和远处的惠山,风景不错,就是玻璃是真的很脏,拍出来的照片都不想分享了。

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