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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.8

based on 20 reviews
95%
Recommend This Property

Ratings Breakdown

20reviews

  • 5 Stars
    19
  • 4 Stars
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars

闹市中的小宁静

By

30 May 2021

苏式楼群,小湖景,乌篷船,如画般美景,非常好的入住体验

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服务甚差

By

02 May 2021

platinumelite

饭店的员工的专业训练非常不够。酒店的保安非常的无礼。相关过程已经在第一时间告知酒店,在此就不再赘述了。非常失望,不会再来了。

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非常值得住

By

16 November 2020

酒店位置不错,面对湖面景色不错,附带小公园和旁边两个融创酒店相通,可以活动的区域很大,且非常安静。很喜欢这样的环境。酒店对住客需求响应及时,处理很专业。看得出,管理上很用心。让人宾至如归。

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非常好的入住体验

By

16 November 2020

第一次带老人住,酒店照顾有加,从预订部到前台和客服部,处理事情及时有效率且专业,给了面对湖面的房间,特地给了房型升级。作为开业不久的新酒店,入住体验超乎预期。值得推荐。

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非常好的酒店

By

10 August 2020

离店的时候意外落下了一只钱包在房间。客房发现后就及时与我联系,并认真核对。确认无误后,丁茜经理及时地帮忙把钱包送回给我。非常感谢。
住店的体验也很不错。早餐会员有专区,提升了会员的体验。房间景观、隔音、大小和设备也都挺好。
唯一两个小意见。浴室的吹风机档位不可调,线太短,使用起来不方便。另外,枕头都偏低偏软,虽然后来换了个荞麦枕,还是不是特别舒服。建议引入一些记忆棉foam型的枕头,适合不同客人的需求。

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服务一流

By

28 July 2020

platinumelite

作为ihg会员享受应有的待遇,前台服务人员态度很好。

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很棒

By

28 December 2019

很新,工作人员很热情
设施很棒,地理位置很好景色宜人。

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Nice new hotel

By

12 December 2019

Nice hotel, close to park and mall. Very helpful staff.

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Clean and comfortable

By

03 November 2019

Would recomend to any travelers. Room was modern and clean, breakfast was good and the hotel was very well maintained. Will stay again if in area.

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床铺舒适,湖景漂亮

By

22 October 2019

希望酒廊工作人员服务意识加强,客人在现场的时候,出现沟通信息不对称的情况应该与相关工作人员沟通,而不是由客人跑去楼下沟通再跑回楼上反馈结果,其他方面都很好

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服务满意

By

01 October 2019

服务满意,待遇不错。餐饮基本表示满意,但是如果能提供会员专享餐饮的话,就更好了。

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Best hotel in Wuxi

By

23 September 2019

One of the best hotels I have been
Best team managing the hotel

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