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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.6

based on 1087 reviews
86%
Recommend This Property

Ratings Breakdown

1087reviews

  • 5 Stars
    761
  • 4 Stars
    221
  • 3 Stars
    69
  • 2 Stars
    18
  • 1 Stars
    18

环境很好

By

24 July 2017

环境很好,服务不错,所在地段也挺好,下次还会继续入住。...............................................

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性价比高,景观很不错,房间安静

By

23 July 2017

club

价格不错,位置也很好,自助晚餐很丰富,适合亲子旅行时入住,唯一有点不合适的地方就是房间的地毯没有清洁干净,淋浴容易溅出水,地面很滑,存在安全隐患,还有就是可否在泡澡时提供浴盐。

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房间设施一流,会员礼遇热忱

By

23 July 2017

platinumelite

酒店设施一流,在皇冠品牌内超出我的希望,要知道很多洲际也是做的不够好,无论是硬件还是服务令人体验愉悦,听说酒廊的酒很好喝,可惜没体验到,酒廊的员工很不错很nice,我就喜欢很懒散的放松的去酒廊休息,早餐品种够吃比较精致,水果新鲜,礼宾部应该是和我联系过但是我都没接到电话,其他就是前台给我感觉很好,速度快,员工仪容整洁!

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优质的酒店优质的服务

By

23 July 2017

club

酒店服务诚意慢慢,办理入住就将房型升级,一如既往的会员免费饮品提供,在炎炎夏日带来一份清凉。打开房间的瞬间感觉家一般温馨,还是那柔软的床,舒适的床褥,温馨的氛围。

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整体非常好

By

23 July 2017

总体是很不错的,虽然我只是金会员,还给了个湖景房,虽然也没啥景。挺安静的,也舒服,地点也不错,交通便利。

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床铺舒适

By

23 July 2017

club

入住感受很好但新风系统有待加强,无烟放无烟处理不彻底,夜间送餐水果不是很新鲜,其他表现很出色,性价比很高仍会继续选择IHG

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布局合理,服务一流

By

21 July 2017

酒店装潢大气,配套设施全面,屋内布局合理,用具新,周边精致优美,服务员态度和蔼,前台接办效率高,泳池不错,水干净,就是人太多。整体感觉非常好,下次来无锡还住这里。。。

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安静舒适,服务一流。

By

20 July 2017

club

地理位置好,环境也不错,离鼋头渚、梅园等景区很近。晚上也可以到太湖边散步,步行到太湖边15分钟左右。
服务态度非常好,应答及时,前台接待和客房服务很有礼貌,素质高。
客房舒适,硬件设施齐备,晚上非常安静,睡眠很好。

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服务不错 送餐服务也很好

By

19 July 2017

club

前台办理入住时,态度很好。酒店夜景很美,送餐服务很快速。整个入住过程,感觉安全,高效,温馨。下次还会选择该酒店。

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服务很好,推荐!

By

19 July 2017

酒店毗邻太湖,虽然离市中心远了一点,但可远观湖景,景色怡人。酒店服务非常好,对会员照顾颇周,给我留下了深刻的印象,下次来无锡一定还会再来这里。

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床铺舒适

By

19 July 2017

platinumelite

酒店客房服务一般,不能及时对要求作出反应;硬件不错,符合5星级酒店标准;前台人员不主动;由于周末早高峰,早餐厅服务跟不上

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服务一流

By

18 July 2017

club

评价:入住体验非常好,床铺舒适,早餐丰富,服务人员细致周到,入住非常开心,期待下次入住.

建议:
期待下次入住可以主动识别会员身份

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