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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.5

based on 890 reviews
85%
Recommend This Property

Ratings Breakdown

890reviews

  • 5 Stars
    610
  • 4 Stars
    182
  • 3 Stars
    63
  • 2 Stars
    18
  • 1 Stars
    17

硬件好,服务比较标准化

By

30 March 2017

软硬件都比较符合洲际集团的标准,只是早餐比较单调。 。

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服务舒心,有一项待改进

By

29 March 2017

club

待改进的地方: 床上方的烟雾感应器,晚上关灯后时不时发出闪光,影响睡觉.望能作改进.
服务人员很热情,让人比较舒服.酒店的环境也是非常不错,很上档次.

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Great stay and pleasant surprise

By

28 March 2017

platinumelite

It was our first time to stay with Crown Plaza and we were amazed at the great location and hotel services overall we received from the friendly and professional staffs. We look forward to stay witcrown Plaza again!

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环境优雅,室内设施略有不足

By

27 March 2017

club

优点是服务员服务太多不错,酒店环境优雅,最令人无语的是洗澡的时候,浴室太冷,淋浴间落地窗不隔寒。希望以后可以加强这方面,其他方面体验还是很不错的。

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整体感觉非常好

By

27 March 2017

club

整个住宿体验很不错。

早餐品种多,但是口感一般。

大堂整洁大气,客房也比较舒适。

整体感觉还是非常不错的,这一次体验让我对IHG的品质有了信息,以后还会选择入驻!

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景色宜人,舒适休闲

By

27 March 2017

platinumelite

带父母去鼋头渚所以订了这家皇冠,路上耽搁到酒店晚了,前台很专业给了高楼层并满足我的要求给了双床房。父母很满意,房间能看到一部分太湖湖景,下次有机会还会再来。

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Fall short of the Crowne Plaza experience

By

27 March 2017

Booked for 3 pax with an add-on rollaway bed. Experienced some hiccups during reservations and confirmation but service recovery was done with an upgrade which was a pleasant surprise. However upon checking in, we realised that the club access was only for 2 pax - seriously, were we expected to leave the 3rd pax outside while we enjoy the facilities? The pleasant surprise of the upgrade quickly turns sour. Yes, we could always pay for the 3rd pax to enjoy the club access but the encounter came across as a scheme to monetize the upgrade. The rollaway bed was horrid. One can feel all the individual spring coils poking once you lay down. The in room sofa ends up being more comfortable. Avoid the rollaway bed.

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健身房设施齐全,教练辅导耐心

By

27 March 2017

club

入住该酒店第一印象很好,前台服务员非常热情,服务周到,关照到位,办理迅速,在她引导下,还办理了酒店的贵宾卡。健身房内教练员很耐心,详细介绍跑步机的使用方法及功能,跑步机等器械非常齐全,保养良好。

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床铺舒适,服务一流

By

27 March 2017

club

行政房够大,够舒适,环境不错。电梯速度太慢,等了很久很久!用餐环境也不错,礼宾不错,下次还会再来!搞不懂,评价还必须要50个字,这样做的目的是什么?不理解

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位置清静,服务不错

By

25 March 2017

club

不考虑购物等安排,这酒店位置还是很不错的,靠湖很近。房间各设施都不错,符合五星标准。酒店健身房很不错,是大型的商业健身房。早餐也很好吃。

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床很舒服

By

24 March 2017

无锡皇冠假日虽然只入住了一次,而且只呆了一晚,但是感觉还是很不错的
1.酒店位置很好找,有充足的停车位
2.前台员工很有礼貌,而且满足了我的需求,给了我一个拐角房。
3.当时由于我的汽车有点小问题,需要一个工具,向前台提出后,得到了前台服务人员的热心帮助,很感谢!
4.这家皇冠假日的床垫是很舒服的,比很多皇冠假日酒店都要好一些。
5.还及时送了果盘,虽然水果不多。

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床铺舒适,服务周到

By

23 March 2017

club

总体非常满意,地段很好,早餐意外的丰富而且时间调整的合理,前台服务很有耐心,房间干净舒适,礼宾部安排合理,一切OK!

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