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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 12 reviews
92%
Recommend This Property

Ratings Breakdown

12reviews

  • 5 Stars
    9
  • 4 Stars
    2
  • 3 Stars
  • 2 Stars
  • 1 Stars
    1

乌镇最好的体验

By

09 September 2021

club

酒店设计一流,餐饮和服务也是住过的酒店里非常突出的,客房部vicky给了很多帮助,十分愉快的入住体验,下次来乌镇还会再来

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客房毛巾

By

15 June 2021

使用感覺不好,主要不是全棉的,吸水差,手感不好。建議更換,以達相應星級標準

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服务标准化程度高,总体感觉依然不错,细节还需注意

By

06 June 2021

platinumelite

整体入住体验基本达到对IHG的期望,标准化的服务、餐食,作为目前桐乡唯一一个豪华品牌酒店依然有其优势。但本次入住,作为这家酒店的常客,无法在前台就识别客户会员身份令人有些不快。因此在办理入住一开始没给房间升级等权益时以为可能是房态原因,直到办理完入住后让我写会员号才发现根本就没识别会员身份,没会员信息提前问一句嘛!亏我一路上还给同行人员推荐,场面一度很尴尬

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乌镇皇冠假日

By

10 April 2021

酒店设施很新,位置离东栅800米,环境很好!酒店行政待遇不错,早餐丰富。会议休闲可以兼顾!

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服务一流

By

06 April 2021

club

晚间服务很好,让人很舒服,服务人员素养很高,交流很愉快。酒店环境很好,设施很完备。如果酒店客房内能有一张卡片提示入住后享有的权益将会更好。

感谢贵酒店的服务,感谢各位服务人员,很舒心。

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Stunning stay

By

02 April 2021

club

Fabulous value, great food, extremely clean room and good amenities. You’ll be amazed by this place, umbrella racks will always be next to concierge when it’s about to rain. Best guest service manager I’ve encountered in years(Dalang Zhu), and it’s a huge surprise to see baked beans at this place. (given the thought that this is an Asian guest oriented tourist spot). You won’t regret it for choosing here :)

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服务标准化程度高

By

14 March 2021

platinumelite

整体很好,服务标准化程度高,保持了皇冠假日的水平,但白金卡就是没能升套房

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各方面一流

By

19 January 2021

platinumelite

房间很赞,干湿分离。唯一美中不足就是化妆灯不是很亮,看不太清。游泳池很不错,自然采光,温度也合适。添置一台饮水机会更完美。

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Excellent experience

By

15 September 2020

This is probably the best Crowne Plaza I have ever stayed with.

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真的差,比HIX还差

By

01 September 2020

platinumelite

这家店我真心不知道该咋评价。说是一家新店,但是看不出有啥新的。从入住到离店,各种出问题,我也是服了。然而乌镇就这么家IHG的店,不住又不行。唉,懒得吐槽了

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非常好

By

31 December 2019

新开不久的酒店,算得上乌镇最好的了。酒廊没开,一人给了188一楼餐厅额度,非常厚道。

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Children center does not open

By

08 November 2019

I would like to suggest open ASAP. So disappointed that my child felt

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