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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

4.2

based on 226 reviews
76%
Recommend This Property

Ratings Breakdown

226reviews

  • 5 Stars
    120
  • 4 Stars
    67
  • 3 Stars
    19
  • 2 Stars
    12
  • 1 Stars
    8

great location, clean and nice bed

By

30 August 2016

great location, clean and nice bed. check in and check out very quick. got a upgrade the room to a suit. big room and clean.

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环境老旧

By

30 August 2016

club

服务挺不错的,但是有些装修不太好,看起来老旧。中餐晚餐差,选择少,味道也不好。其他的一些西餐厅基本没有什么人,估计一般。

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时光荏苒,历久弥新

By

29 August 2016

platinumelite

本次入住非常愉悦。郑州皇冠历史悠久,1961年即开业,曾接待过蒙哥马利、溥仪、胡志明等国内外名人。停车便利,抵店后迎宾及时拿取行李陪同办理入住,前台主动将普通房升级为上下层复式套间,并赠送冰箱2瓶酒水及小食1件,欢迎水果一应俱全。楼体外观虽旧,但房间装饰考究,上下层复式落地窗、电动窗帘和开放式洗浴空间都带来别样的入住体验。泳池为标准设计,层高开敞,没有压抑的感觉。早餐保持一贯皇冠水准,并配有河南特色的胡辣汤。退房速度快,前台提前已备好发票和各类票据。相关建议和小小不足:1、健身房空间略小,器材较少;2、二层浴室没有摆放放置使用后浴巾的篮筐,使用完的毛巾浴巾无处堆放;3、浴缸处没有配备浴盐。

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床铺舒适,服务一流

By

29 August 2016

club

联网的安全性需要确认,连接上酒店提供的互联网没有IHG logo提示,也没有身份确认提示。希望以后能改进

别的服务都可以

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房屋不错

By

26 August 2016

房屋不错,很安静舒适,前台服务还是很体贴,下次还会选择这家酒店。另外,早餐貌似可选较少,可以增加河南特色小吃等

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永远的记忆

By

24 August 2016

从入住开始感觉不错,环境也好,房间干净整洁,果盘到位,点好吃,浴室干净。唯一的不爽在于早餐和退房,起的晚,但赶得上,本来有咸鸭蛋,前面顾客全拿走了,我让服务员去再拿两个,结果等了10分钟,你家后厨有多大啊,本来人就少,还这么慢,退房更气人,司机在楼下等才发现耳机没有拿下来,告诉前台帮忙取一下,然后就开始各种让这人去让那个人去,最后还是自己跑的去取的,很不开森。

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床铺舒适,服务一流

By

22 August 2016

club

床铺舒适,服务一流。环境也相当不错,酒店服务人员的服务也令人相当满意。就是房间外的噪音极大,严重影响我的睡眠质量。其他方面我都相当满意。

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持续改进

By

22 August 2016

club

上次房间安排不太满意,这次比较满意!酒店致力于持续改进客户入住体验,服务人员非常努力,床舒适,外围环境管理较弱。谢谢你们的努力!

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服务一流

By

22 August 2016

club

服务很认真仔细,态度和蔼,认真核对发票,对于问题耐心解答,服务人员充足,服务效率高,房间设施比较新,床位舒服,浴室洗漱用品质量一般,但是足够干净

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服务很好

By

20 August 2016

club

感受到整个酒店员工的服务热情,尤其是由于目前专票发票开具比较麻烦,酒店前台会提前将相关信息留档,提前开出响应发票,给客人退房时提供时间和流程上的便利。
这是一个很细心很温暖的举动,谢谢!

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老牌酒店,服务一脉相承

By

18 August 2016

老牌皇冠酒店,服务不错,皇冠、假日、智选三种规格的酒店,可以根据自己的需要随心选择。处于原来的经济政治中心,虽然现在城市中心东移有些影响,不过好的是几点的价格确实比原来更经济多了。

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非常差

By

17 August 2016

入住之前4次跟酒店前台、经理确认,是否可以两个假日酒店开在同一张发票上。所有人都说没问题,开发票的时候又以公司制度原因拒绝开在同一张发票上。差点不能报销。如果做不到,就不要给顾客承诺!未跟顾客沟通,擅自作废已开出的发票!太差!

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