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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.3

based on 333 reviews
78%
Recommend This Property

Ratings Breakdown

333reviews

  • 5 Stars
    179
  • 4 Stars
    103
  • 3 Stars
    28
  • 2 Stars
    15
  • 1 Stars
    8

建议增加淋浴房

By

23 April 2017

club

美中不足的是房间里没有独立淋浴房,带玻璃隔断那种,站在浴缸里淋浴不如其他五星级酒店的体验好;另外觉得房间有点拥挤。

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服务一流

By

23 April 2017

club

该店对每一位入住的人员都热情对待,服务周到。询问任何事情都耐心礼貌的回答,并迅速做出反应。房间的布置也让人有宾至如归的感觉。

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服务周到

By

22 April 2017

服务方面还是可以,但酒店比较老,楼层太低,个人不是很喜欢,期间遇到一些房间设施有问题,没帮我及时解决,希望可以改善

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交通便利,床铺舒适

By

21 April 2017

前厅接待的服务总体上来说很热情,能够识别会员身份给出对应路遇。房间设施相比较其他五星级酒店而言稍微有点小。迎宾水果和赠送的迎宾饮料建议是果汁而不是可乐。餐厅略小,早餐种类不多。

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装修欧式

By

21 April 2017

club

房间不大,整体协调,干净。设施不错,早餐一般。前台酒店员工很热情,不过我的会员还没有给我开通呢。我一般常驻假日酒店。喜欢这个集体。

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挺好

By

21 April 2017

入住整体感觉良好,宾客服务热情周到,房间也很干净,符合假日的风格。不过跟北上广的比,无烟处理差点意思,感觉还是有点味,我对烟味和异味很敏感。

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房间布置好

By

21 April 2017

房间是复式的,可以在楼下处理工作和床铺分开能更好的工作。楼上房间高度也不错,没有压抑的感觉。就是浴缸是开放式的感觉因人而异吧。

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设备比较陈旧

By

20 April 2017

club

比起很多的假日酒店,这家的整体感觉比较老旧,服务尚可,马桶是坏的,晚上一直在不停的流水,房间隔音也不太好

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床铺舒适

By

19 April 2017

总体还不错。就是网速太慢,不需要密码,可能上的人太多了吧,希望改进。另外,位置不是特别方便,周围没有太多吃饭的地方。门口很多电动车,很危险。

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一般般,中规中矩!

By

16 April 2017

一般般,中规中矩!一般般,中规中矩!一般般,中规中矩!一般般,中规中矩!一般般,中规中矩!一般般,中规中矩!

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会员、早餐

By

15 April 2017

床铺舒适度不错。
为什么最顶级的会员感受不到会员的待遇,和期望中差距很大!作为河南省唯一一家皇冠假日酒店,和想象中不太匹配,与一般酒店差别不大。会员连一般的早餐都不包含,很不方便。

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整个服务团队都能提供高水准的服务

By

13 April 2017

platinumelite

酒店中有部分员工提供优质服务不难,难得的是,中州酒店整个服务团队都能提供高水准的服务。我遇到的每个员工都很乐意帮助我,而且他们真心地提供一流的服务。谢谢他们。

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