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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 3372 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

3372お客様レビュー

  • 5 スター
    2259
  • 4 スター
    632
  • 3 スター
    239
  • 2 スター
    149
  • 1 スター
    93

Comfortable bed

By

5月 18, 2022

Overall satisfied with stay. Hated the lack of housekeeping service. Relying on the front desk is to do this results in poor service. They are overworked and the guest service pay for it. (I once worked for a five star resort)

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Great Location

By

5月 16, 2022

Perfect location if your trip revolves around the Riverwalk and downtown.

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Great Location and Service

By

5月 15, 2022

The location was great and the staff was friendly. They tended to all our needs and gave us assistance where needed. Lots to do around the area. Close to everything. Would recommend to others that want a short walk.

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Great stay

By

5月 09, 2022

Adam was very helpful in recommending a near by restaurant. I highly recommend staying here. The location is great and the service was excellent. If you have a stay in San Antonio this location is a great spot.

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Average Hotel in Good Location

By

5月 03, 2022

The hotel is located along the San Antonio Riverwalk which is definitely it's best feature. Otherwise, the hotel is somewhat dated and not in the best condition. The staff were very friendly and helpful. If this property receives a "facelift" it could be a real gem.

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Soft pillows and bed great

By

5月 03, 2022

Ease of activity and great access to the river walk and restaurants. Site seeing, boat ride and alamo was great. Fedex was three blocks and great city views from the room. Will visit in the future.

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Fantastic location with excellent customer service!

By

4月 26, 2022

platinumelite

My husband and I stayed at the Riverwalk Holiday Inn location April 7-10. We have nothing but nice things to say about our stay. Amanda R was so quick to help answer all my questions and went out of her way to make our birthday celebration special. The customer service at this hotel is what every hotel should have. We will definitely be returning next year to stay here for Fiesta.

I. Mapula

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Nice hotel in a great location

By

4月 26, 2022

platinumelite

We spent one night here using points and were upgraded to a suite on the top floor. Lots to like here: great location on the Riverwalk, friendly staff at check-in, and a clean and comfortable king suite.

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Balcony Room on the River Walk

By

4月 24, 2022

club

When booking my stay, I paid a few dollars extra for a Balcony room facing the San Antionio River Walk. It was well worth it! Great views, relaxing atmosphere, and it really lets you enjoy the scenic river walk from a different perspective.

Overall, the hotel was excellent, clean room, comfortable bed, and a prime location right on the iconic river walk (back entrance is directly on the river walk) but also within walking distance to The Alamo.

I enjoyed the Windows on the River restaurant inside the hotel for breakfast but I did not try for lunch or dinner-- so many restaurants within a short walking distance on the river walk to choose from. I enjoyed my stay at the Holiday Inn Riverwalk and would highly recommend for other tourists spending a few days in San Antonio.

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Dirty rooms, excessive maintenance issues, and paper thin walls. Poor housekeeping.

By

4月 21, 2022

club

This hotel is dirty and has ongoing maintenance issues. The sinks do not drain. The toilets continue to run and are noisy. The walls are paper thin. Maintenence came to address but couldnt fix the sink. Even after I changed rooms, these issues were the same. So, maintenance came again but couldnt fix that sink.

The front desk staff also seem somewhat incompetent. They Checked me out by mistake and I had to continue to fix these maintenance and booking issues with them by going to talk to them repeatedly.

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san antonio visit

By

4月 20, 2022

platinumelite

on check in the parking facility was completely full due to allowing outside customer to use this facility. We had to find alternate lot since valet was also full.
We chose this location because it was away from the main night life on riverwalk.
The most disturbing was on the second night we expressed concern and need to move due to outside concert noise vibrating into our room. Jake stated that facility did have a possible room across hall. A young lady came up to show the room but stated that the entire building was affected. The concert was over by 11 so we had to deal with it. The next night the pounding was on until 1am. I left the room to survey the building and realized the information she delivered to us was false. On the far opposite side there was NO NOISE also the lobby was not affected as stated. I was very upset that they brushed us off and did not try to fix the problem I also spoke with maribel who had not response even the issue with the parking.
I asked to speak to management but as of yet NO RESPONSE>

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Bad Stay

By

4月 14, 2022

platinumelite

Requested upgrade at additional cost before check in. No upgrade available at 4:00 pm because rooms had not been cleaned.
Others checking in received upgrades but had no reservations.
Safe in room did not work and could not be repaired.
Room was located in front of elevator although away from elevator is on my profile.
I was asked at check in if I wanted free drinks or extra points. I chose free drinks, but received neither.

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