由于长时间无操作,您的会话将在5分钟内0秒后过期。 保持登录状态
您的会话已过期。请 登录 您的账户

Holiday Inn Express & Suites 布伦特伍德北纳什维尔区

5566富兰克林派克圈 , 布伦特伍德, 田纳西州 37027

尚存疑问?
欢迎致电
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
86%
推荐此酒店

整体体验

4.3

基于 1529 评论
86%
推荐此酒店

Ratings Breakdown

1529评论

  • 5 星级
    965
  • 4 星级
    292
  • 3 星级
    123
  • 2 星级
    91
  • 1 星级
    58

Comfortable bed, but have stayed at 100's of Holiday Inn's and this one lacked in cleanliness.

By

2022 八月 01

Comfortable bed, but have stayed at 100's of Holiday Inn's and this one lacked in cleanliness.

阅读更多
收起

Comfortable Quiet Stay

By

2022 七月 28

Great Breakfast, Convenient Neighborhood, Tons of Parking Space, Clean room, Lots of room light and two TV's

阅读更多
收起

Very nice hotel

By

2022 六月 22

The hotel was very nice and clean. Staff was great. The only negatives I found was that there is no pool and the some of the breakfast stuff was not labeled so you had to guess what it was.

阅读更多
收起

Overall good

By

2022 六月 22

Overall good location and clean. Friendly and great staff.

阅读更多
收起

Room changed

By

2022 六月 22

club

I reserved a room and when I got to the room it was not the room I had reserved. When I went down to ask why I didn’t have the room I had reserved, his response was that he had upgraded me to to a suite and that my daughter could just sleep on the pull out couch. I told him that I wanted the room I had booked. He did switch me to the room I had requested. The person who checked me in should have informed me of the room change and she did not. I didn’t find out it was a different room until I got to the room.

阅读更多
收起

Worst Customer Service I've ever experienced at ANY IHG property

By

2022 六月 17

I am a Diamond Elite with IHG as I strictly stay at IHG properties.

This was the first and last time I ever stay at this property.

I was in town for a meeting with our largest customer.

I sent three boxes of samples, FedEx priority overnight directly to the hotel the day before my arrival. Prior to departure, I confirmed the boxes had all been delivered.

Upon arrival to the hotel, I was told the boxes were nowhere to be found. Roger, who was on duty at the front desk was unable to locate them, so he called the person who was on duty when the boxes were delivered. Lea, who was so incredibly rude when I spoke to her, she basically said, FedEx delivers all the time and doesn't always get a signature and I would need to work with the person on duty. Roger then called the GM of the property, Patrick, who had to go an review security footage, from the lobby to confirm the packages were delivered and where they were. It took over an hour to locate three HUGE boxes!!!!

The next morning, I stopped by the front desk to get a copy of my bill and speak with Lea and Patrick. I mentioned they might want to make a note in guests reservation records moving forward, to avoid another stressful and unnecessary situation such as this. She just blew me off and gave me attitude, WORST customer service I have experienced in a long time. I then asked if Patrick was on duty and if I could speak with him. He immediately gave me attitude, excuses and never once apologized for the situation.

I have shipped boxes to countless IHG properties prior to my arrival and have NEVER experienced this type of attitude and horrible customer service.

They didn't seem to grasp the severity of the problem and basically took no ownership for losing the boxes.

They were rude, curt and clearly have no respect for their best customers.

I'll never understand why people who have zero customer service or people skills work the front desk. Do better!

阅读更多
收起

Great stay

By

2022 五月 29

Highly recommend this hotel, we will be back for sure

阅读更多
收起

Comfortable Bed

By

2022 五月 24

This bed was exactly what every hotel needs; clean crisp sheets and an incredible mattress!

阅读更多
收起

Overall great stay

By

2022 五月 17

Clean, comfortable bed, nice smelling hotel. The staff was able to upgrade my room when it was booked incorrectly. Would stay here again.

阅读更多
收起

Great stay

By

2022 五月 10

We decided last minute to stay an extra night in(well near) Nashville and this was the perfect place for us! Rooms were very clean, continental breakfast was good(pancakes, dry cereal, oatmeal, bagels, breakfast meats, cheesy eggs, etc). Doors slamming in the morning are a bit loud so bring a fan to drown out the noise. Other than that, extremely quiet and calm. Seems to be in a decent part of town. Staff was excellent. Soap, shampoo, and conditioner by Dove provided. I highly recommend staying here.

阅读更多
收起

Great Experience!

By

2022 五月 10

platinumelite

I had made reservations in advance and on the day I showed up, I hit the front desk with several request. #1. to change my reservations to 2 rooms instead of 1. #2. To split my room cost due to partial business trip. They not only hooked me up with the last minute changes, they took care of me on giving me a fair rate for two rooms for several nights. I wish I could remember all of the names of the people that worked the front desk throughout the week but let me just say that every one was GREAT! THANK YOU!

I have logged many nights at Holiday Inn Express across the country and this was one of my favorites!

Hope to see you all again soon!

One more thing, my daughter is a D1 Athlete who needed to complete workouts while in Nashville. The gym and equipment were clean and in great condition!!

阅读更多
收起

Excellent staff

By

2022 五月 04

This holiday Inn express possibly has the best staff of any I have visited. While the staff across the board, from concierge, receptionist, hotel manager and maid service were all phenomenal, the hotel is lacking. They can't help that. In a time where people can't find employees to work, IHG needs to step up and add some upgrades to this hotel. There is no pool, which is not ok in a hot humid climate 50% of the year. They need to add things to their breakfast menu, we had no change up of hot items on the menu for 4 mornings! Again, best hotel staff team I have encountered in a long time. For this reason, I'd stay here simply to enjoy "Southern Hospitality " at it's best.

阅读更多
收起