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Holiday Inn Express Chicago-Downers Grove

3031芬利路 , Downers格鲁夫, 伊利诺斯州 60515

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
73%
推荐此酒店

整体体验

3.9

基于 1433 评论
73%
推荐此酒店

Ratings Breakdown

1433评论

  • 5 星级
    705
  • 4 星级
    313
  • 3 星级
    137
  • 2 星级
    140
  • 1 星级
    138

Worst Holiday Express I've ever seen

By

2021 七月 21

club

Dirty, and had to request towels, room service totally sucked

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Front desk

By

2021 七月 21

club

Once I enter the building to check in the csr had already had a problem they had given this couple a room with somebody else sleep in it already then once it was my turn to check in they couldn’t find my info then when I did get checked in they charge me twice and couldn’t find my info for me to check out the next morning the experience was bad not staying again

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Don’t recommend

By

2021 七月 21

club

Dirty hotel and parking lot. Don’t recommend. Skip this hotel.

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Very unhappy with stay

By

2021 七月 21

Hotel had a higher rating when we booked. Must have had a
Lot of false reviews. They are starting to remodel but not sure if it has stopped or just being done randomly around building. Our bathroom was remodeled but the room had stained lamp shades and stained drapes, etc. carpets had paint in them. Refrigerator in our room did not work but they did replace it.

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Shower issues

By

2021 七月 19

platinumelite

The overall experience was not horrible. We checked in and went to our social event without issue. Returned and had a decent night sleep. Upon waking up to start our day, we noticed the shower did not work. When we called the front desk we were told they would send maintenance. Maintenance never showed before we needed to checkout. Upon checkout I reminded the front desk clerk that the shower did not work and I was unhappy because now we had to attend our next social event showerless. At this time is when the clerk offered to allow us to use the shower of another room. It was too late for us, because we had a time schedule to adhere to. The compensation that we received was nowhere near enough for the inconvenience we endured.

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Skip this hotel

By

2021 七月 14

Hotel is NOT what I expected, which fell way short of my comfort and IHG quality. First off, staff are friendly and hotel is close to many amenities. It is also under refurbishment so don't expect to sleep during the day! At night, road traffic will keep you up if your room is in the West Wing. Policy during pandemic, you must request cleaning service during your stay. I did and it was ignored even after filling out multiple request forms and talking to 4 different staff members! Room finally serviced on 4th day then missed again on 5th day! Breakfast not usual HIE standard. It is continental style with no hot food. Efforts to address issues with hotel GM not successful. I'm now back home and still can't get a hold of GM.
Maybe they don't care?

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IHG should be ashamed of this location

By

2021 七月 14

platinumelite

From check in to the point we left early this was a mistake! The room requested was not available (roll in shower for special needs daughter). We were told we could go to another location—mind you we were there with family watching softball. So we were to not be with family we rarely see because they messed up my reservation. The room had a terrible odor as did the halls. Not clean. Shower made horrible noise. Room was hot until AC came on then you froze. Refrigerator froze everything you put in it. Couldn’t get towels from housekeeping had to go to front desk. Broken beer bottles in parking lot and under canopy leasing to the entrance. Worse IHG property I have ever stayed in. Manager or whoever checked us in thought it was appropriate we didn’t get the room requested because we were using reward points—why have this system if using them
means your stay doesn’t have to be top notch or even as needed?

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Disappointed

By

2021 七月 11

club

Staff was very nice but I would not recommend this hotel. Ran into multiple issues including not being able to lock the windows when my room was on the first floor. Pretty disappointed.

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poor

By

2021 七月 06

beds not comfortable, pillows terrible, doors slam in hall. Bathrooms remodeled but bathtubs need to go and just have a shower.........................inside was dirty, lamp with no place to plug it in, dirt on bulbs,,,,,,,,,,,fix the ballast on all doors, remove tubs and have shower only

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Downer

By

2021 七月 05

Can I give no stars? Do not recommend-very loud and noisy, people running up and down the halls yelling in the middle of the night!

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Room was nice, great staff, rest of the amenities are lacking for now

By

2021 七月 02

club

I picked this hotel specifically because it offered free breakfast, come to find out it was just granola bars, instant oatmeal, and fruit. While this was understandable due to safety concerns with Covid, I wish it was communicated on the site. Building is in the process of being updated, rooms are lovely but halls and lobby are dark and musty. Construction noises throughout the afternoon, guess there’s no good time to do that, but needs to be done.

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Horrible

By

2021 七月 01

They were recoating the tubs and did not ventilate. Worst Holiday Inn I’ve ever been in.

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