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76%
Dieses Hotel empfehlen
Gesamterlebnis 4
76%
Dieses Hotel empfehlen
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Tired and Dissatisfied
ByDisappointed Guest 052022
09. Mai 2022
This hotel has gone down tremendously. It used to be clean, the aesthetics were calming and the staff was very helpful. Now you have dirty and non-functioning rooms with a staff that doesn’t seem equipped to handle requests or complaints.
Dissatisfied experience
ByDissatisfied in Atlanta
29. April 2022
My original reservations were for a Double Queen suite, when I arrived they gave me a King suite, I guess they gave it away to someone else ( was very busy that day), fine and well, but they still charged me for the Double Queen rate, and refused to credit me the difference, and told me I had to speak to the manager who was offsite every time I asked. I also tried several times via phone and email. I went online to file a complaint but the reservation was changed, so I went back to my original email and it shows the Double Queen, so someone changed the reservation on me, and I never heard back form customer service either.
Spring break trip
Byangela
29. April 2022
Upon arrival at this location the main front door was closed off due to repair of the front parking area. There were signs pointing to the side of the door, however how was we supposed to get it without a key or able to call to get it. Luckily, there was another guest was outside. The front desk worker was outside in his car, so we had to wait to get checked in.
Upon entering to the room. The room was not clean, there was fried rice and grease all of the table by the bed and on the floor. The front desk worker promised to come back and clean it up for us but never did. The next day, I went to the front desk to request to be moved to a new room, not knowing at that time I was talking to the manager. He said he didn't know if he was going to have another room at that time.
They sent the house keeper to vaccumed the floor. After that I never saw how keeping again the entire stay. When asked why our room was not getting cleaned the manager replied that they didn't have the staff and rooms were only cleaned on certain days. I wish I could up load the pictures the room was in much need of repairs and everything was dusty, holes in the walls, stripping from the bed was off and laid by the bed.
This was worst stay, I have ever experienced and I have been a member IHG member since 2015. I made my concerns known the manager and he said he was going to investigate and get back to me. Good thing I am not holding my breath, because he has yet to contact me. Please don't waste your money and stay at this location.
Decent Stay except for...
ByTIto G
31. März 2022
My stay in this hotel was ok as for comfort for my 11 days stay. Except for a few things.
Expected to do some laundry since it's along stay, I asked the reception to change bills to coins but was told they don't have any so I got some from an outside store. Loaded my clothes on the Machine that did not have an out of order sign, but found out it was not working as well, no signs or warning it was not working. Checked with the reception and they were aware that all machines was not working. and they do not know when it will be fixed. She should have told me that when I asker for laundry coins in the first place. I emailed the Manager about it and did not get a reply.
Another is the breakfast, it was the same for 11 days, no variety in the hot breakfast selections.
I asked for house keeping on Saturday and was told they can't fit in their day and will do on Sunday. Then Sunday afternoon I saw the house keeping lady and asked what time was my room scheduled and she said it was not on her schedule but she will add it herself when she gets to my floor.
DON'T STAY
ByDONT STAY HORRIBLE MANAGE
29. März 2022
Multiple problems with room and stay.
Breakfast and staff at breakfast was great.
But room was wrong type - we were suppose to be 2 queen beds. Room was handicapped and had King bed and sofa bed.. Sofa bed couldn't be opened due to strapped down & found pills inside of it so was NEVER been cleaned. So my teenage son had to sleep on it unopened with his feet hanging over. Only 2 fitted sheets but no blankets and 1 pillow.
Previous occupant pulled out railing in bathroom and left in corner which we reported to front desk to 2 different people - they said they knew of it but had no time to fix.. Later WE WERE BILLED for it.
Management won't return calls or emails and vmail is full.
MANAGER BRIAN & JAMES are horrible - they been requested by 8 msg from front desk from me and corporate due to problem with room and overcharge that hasn't been fixed.
DON'T stay there because they management is terrible......
No milk? Really?
ByRev2fiddle
18. März 2022
It was the worst stay we've ever had at an IHG hotel. There were lots of little things. The first thing was to turn on the lights. However, this room was missing the floor lamp. Next, I had to charge my phone, but none of the usb ports in the room worked.
The breakfast choices were poor and not well prepared. The coffee was tepid. They had cereal, but no milk. I asked why, and they said they were having trouble with the supplier. Yes there was a large grocery store nearby.
Did the hotel ever consider buying milk and other supplies at the grocery store?
Unacceptable Hotel & Service
ByNeed Imporvements
06. März 2022
When you promote "Stay with Care" you look towards quality across the board. Night of check in key card did not work and the room was NOT CLEANED for the next guess. Bathroom only had two towels for a room for four guess. Received no cleaning service during the 4 day stay. How is that stay with care. The bathroom light bulb had to be changed. The hotel is in need of renovations. I was afraid each time I used the elevators. There was only one ice machine working in the hotel. The floors (rugs) around the hotel were torn and dirty. It was hard to get the STAFF to fulfil broken promises.
Poor experience
ByDisappointed traveler 234
23. Februar 2022
Had room reserved for almost 5 months. Got a call around 4:00 the day we were to arrive stating they had cancelled my reservation and I would need to contact Holiday Inn to find another location. I asked to talk to a manager and was told I would need to call back in a half hour. When I called back I was told they found a room for me. Once we got to the room it had only two bath towels. I checked with the front desk and was told they were out of towels and soap. We were on the 4th floor and half the hallway was dark with no lighting. The breakfast was limited with no fruit or juice.
Worst Experience
ByLJS27
09. Februar 2022
Originally on January 3rd, I thought the stay would be a good experience. The hotel was clean and the staff was nice and the location was good. I prepaid for the stay with points and cash. But when I checked in I was charged $40 for a deposit. I was told that the there was a $20 deposit per night for the stay. I only stayed one night but was still charged $40. When I checked out, I notified the front desk receptionist of the charges. She told me that the charges would come off and she would have the manager of the hotel call me to remediate the error.
I have called the hotel 2 times and requested to speak to a manager. I was told that I would receive a return phone call from the manager but I have not received a call or response. I have submitted two online requests for the hotel to call me but I have not received a response. Today I called customer service and I was told the same hotel manager would call me. This is so frustrating and the worst experience that I have had with a hotel! Where is the customer service?
Almost Great
ByWawa7
06. Februar 2022
Didn't like the fact I had to make my own bed ...You are guests you need to be to made too feel free ....Everything else was Good ......Food was good, people-friendly...i will come back
Great location
ByNone
19. Dezember 2021
Convenient location, Clean hotel with great staff.
Great staff
ByBillMull
15. Dezember 2021
Always enjoy staying at this location because of convenience and staffing