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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
97%
Recommander cet établissement

Impression générale

4,8

en fonction de 537 avis
97%
Recommander cet établissement

Ratings Breakdown

537avis

  • 5 Étoiles
    462
  • 4 Étoiles
    58
  • 3 Étoiles
    6
  • 2 Étoiles
    7
  • 1 Étoiles
    4

Prepared

By

avril 06, 2020

club

The front desk set up and staff helpful in limiting effects of the pandemic. The room and bed were good but the refrigerator was loud. There was no hairdryer but one was brought over quickly. The drain cover in the bath was broken. The room and bed were comfortable.

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Inconvenienced

By

mars 25, 2020

club

I checked into this hotel because I am a public health worker and after having a long week of answering calls about COVID-19 I just needed some uninterrupted rest for the weekend. My reservation was for 2 nights and once I got back to my house to pack a couple of things I noticed my card had been double charged. I called the front desk for them to correct it and was told they did a manual release of my money. Come back to the hotel, went to sleep and woke up the next morning to get breakfast and run some errands. Checked my balance and the money was still holding so now anything I had to do with my money is on hold. So I called corporate and was assured they would take care of it again. I fell asleep and was awakened by a call from the front desk thinking they are trying to resolve my issue of overcharging. Nope. I was told I had to check out because I had a local address and they were closing the hotel down to in town guests. I explained that I wasn't going to be interacting with anyone in the hotel, only leaving to get food and that I understood the severity of the Corona virus precaution but that this was unprofessional and to allow people from other states who may have the come in contact with someone with the virus and put me out and I'm protected in my work life was wrong and inconvenient. I was told it was the owner's discretion to make people leave. Although there were probably only 6-7 cars in the parking lot. You would think they would have been happy to get my business and money. None of that mattered. I was even told that someone would be calling me but no one ever did. So my husband, son and I checked out anyway. The balance of the money I prepaid with the exception of the first night went back on my card immediately. But the whole 2nd authorization was still pending and here we are 4 days later and it's still pending. Horrible service. No apology, no discount offered for a different night once the hotel was completed reopened or anything. I expected more from such a reputable hotel chain. They say watch the way people (businesses and employers) treat you during this time because it speaks volumes. And I personally heard loud and clear that my business is not wanted or appreciated.

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Excellent service!

By

mars 24, 2020

club

Very hospitable staff and very clean room. Although the hot buffet wasn’t allowed due to coronavirus, the choices for breakfast was very good and it was a wide variety. The beds are most comfortable. We’d definitely stay here again.

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Great room and friendly staff

By

mars 23, 2020

Great hotel in a nice area! Breakfast options are fantastic! Facility is very clean!

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Nice hotel

By

mars 22, 2020

This is a very nice hotel if I go to this area again I will stay at the hotel. I would start by requesting that breakfast starts earlier for us people that start at 6 AM and it lasts a little longer than 9:30 AM I would also request that the supply more washers and dryer‘s things that I had to wait two days to wash my clothes because somebody was always using the washer and dryer. The staff and the manager were very nice especially the young lady that checked me in and the manager and her daughter were very nice during the whole stay.

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Pleasant Stay

By

mars 18, 2020

platinumelite

Nice hotel in a nice area. Plenty of decent eating establishments nearby

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Great place to stay

By

mars 18, 2020

club

Located near many restaurants and shopping, very clean and secure! Staff is wonderful.

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Greatest place

By

mars 14, 2020

club

Highly recommend to everyone price is good and people and service are great. Keep it up.

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Awesome

By

mars 11, 2020

club

Awesome stay cant wait to go back only thing I called to make reservations and I had to give them my card number 5 times other that great pool excellent breakfast had the best night sleep in a long time the beds felt like butter!

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bassmaster classic

By

mars 10, 2020

Need to control noise level of group parties

But the rooms are great and very clean also
staff was great and a pleasure to talk too !

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Great stay

By

mars 10, 2020

club

Our overall room was clean and beautiful. The option to eat at the restaurant was nice as well as a drink at the bar even though we didn't go that route . The only issue we had was the noise from the bar area was loud as if no insulation was in the walls. The stay was great and I would recommend this hotel.

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My stay was superb

By

mars 02, 2020

club

Excellent service.great.job!
I enjoyed the hotel. Staff, and food..

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