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Holiday Inn Express Canandaigua - Finger Lakes

330 Eastern Blvd , Canandaigua, Нью-Йорк 14424

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Отзывы гостей
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95%
гостей рекомендуют этот отель

Общее впечатление

4,7

на основании 960 отзывов
95%
гостей рекомендуют этот отель

Ratings Breakdown

960отзывов

  • 5 Звезды
    757
  • 4 Звезды
    145
  • 3 Звезды
    20
  • 2 Звезды
    16
  • 1 Звезды
    22

Staff shortage and unclean room...lack of mask wearing by the staff.

By

февраля 18, 2021

club

We arrived and had to wait around 10 to 15 mns as no one was at the front desk. As we made our way yo the room, there was a blonde middle aged woman looking VERY unhappy and wearing NO MASk! It was evening time and she qas running around frantically cleaning the rooms. Our room appeared to have had a quick clean as there was a substantial amount of dust on the TV stand and the tables. We had one roll of toilet paper. The rooms were very nice otherwise. The next morning at 9.30 we went down to breakfast that was supposed to run until 10.00 am abd MOST of the food was gone. Others arriving when we did were complaining there was barely anything left. That sane woman that was cleaning the night we arrived cane in with her mask under her chin to say she was going to make some coffee. I asked her at one point if she was the only one working there and she replied yes that she was doing everything. Even tho she barely wore her mask she was trying very hard to accommodate us and was very nice...but we were dumbfounded at the shear lack of staff and concern for our health. I guarantee if someone from the health dept was to show up, they would have shut the place down. I've been a Holiday Inn member for about 15 years now traveling the world abd staying at Holiday Inn when I can but this was by far the worst experience.

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Everything was fine

By

февраля 16, 2021

It was all good except pool was freezing. And no towels

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Nasty pandemic

By

февраля 12, 2021

This pandemic has made everything difficult. That being said, this staff in Canandaigua has done a wonderful job, with helping us to feel safe and confident due to their cleanliness, found a way to provide some kind of breakfast, and also still show service with a smile. ( yes, I do know what hiked up cheeks look like behind a mask. You can see it in their eyes)

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Friendly staff. Clean hotel.

By

февраля 01, 2021

club

The staff is very friendly. The hotel is very clean. Great location.

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Ski trip

By

января 31, 2021

Nice and clean, excellent room, nice breakfast, only negative is the slow elevator, in the am when it is busy, things slow up

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Great experience

By

января 31, 2021

club

Staff were extra friendly and made it a point to care abut safety. Rooms were comfortable and clean

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Holiday inn!

By

января 03, 2021

club

We had a great stay over New Year's Eve! Everything was clean and room was spacious and comfortable. The breakfast was a long enough time period for everyone to grab something. Most importantly, the hotel staff was accommodating and friendly.

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Kim B nurse

By

декабря 31, 2020

club

Great service! Excellent customer service. Clean and safe!

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Nice and clean

By

декабря 29, 2020

platinumelite

Had a charger for my Prius. Breakfast was ok. Would stay again,

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My stay

By

декабря 26, 2020

Previous persons dirty cloths in room, used wash cloth hanging on shower

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HI Express Canandaigua, NY

By

декабря 14, 2020

Pretty typical HI Express. Breakfast suffered due to COVID restrictions. No USA Today available.

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Excellent Stay

By

декабря 10, 2020

The room design felt like affordable luxury upon our entrance. The mattress was very comfortable, and the pillows were quite mushy. Th room also came with a coffee maker, microwave, and fridge for all our nutrition needs. The bathroom was clean and the products offered did not irritate sensitive skin. The staff were very friendly and accommodating. Great experience.

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