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Holiday Inn Express & Suites Columbus SE - Groveport

4041 Hamilton Square Blvd. , Groveport, Ohio 43125

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
79%
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整體經驗

4.1

根據 861 評論
79%
推薦此物業

Ratings Breakdown

861評論

  • 5 星級
    472
  • 4 星級
    184
  • 3 星級
    65
  • 2 星級
    71
  • 1 星級
    69

Very Disappointed as a club member

By

5月 07, 2022

Complementary soap dispenser was never refilled, had to use my own soap.
Toilet paper wasn't resupplied, when I requested housekeeping.

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Excellent and polite staff.

By

5月 04, 2022

The staff helped with anything needed and were very polite.

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Mixed Emotions about this Stay

By

4月 11, 2022

This was a very odd stay for me, and one of the few ihg properties I am reluctant to return to.

Staff was extremely friendly, but 2 of the three people I spoke with during my stay both said they were brand new employees. Are they having trouble retaining staff? Or are they expanding the number of employees. Either way, staff was extremely friendly and helpful.

Then there was the room.

Yikes.

When I walked in, the bed was askew; the mattress wasn't laying properly on the stand. Odd, but possibly could be like that if they changed the linens.

And then I noticed it.

The giant blood or coffee stain on the mattress. If I'm questioning if it's a blood stain, that is definitely not something I want to see in a hotel room. I have pictures too.

I got out of that room asap and went back to the front desk. The extremely helpful and friendly staff quickly moved rooms and gave me some free snacks and beverages, but the more I thought about it I wish I would have pushed harder for a refund or more points.

I slept fairly well in the clean new room. No complaints there.

I had to go out to my car at night and the back and side doors didn't open with key cards. I need to walk, but it was just annoying I couldn't enter the door I exited the building.

Then breakfast happened.

The biscuits for biscuits and gravy were not completely cooked. Like I tried to pick one up with the tongs and it just stretched because the dough was raw. There were no potatoes or pancakes or waffles. Eventually a few strips of bacon came out from the back and they were grabbed in seconds.

Staff was again super friendly and assisted me with printing a document I needed at check out. They also said the hotel is going to be renovated soon which will hopefully help operations.

Like I wish I could give every member of staff I talked to maximum stars but the mattress, breakfast, and door access really lowered the score.

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Hotel Logistics

By

2月 28, 2022

club

I don't understand an excuse that because the hotel was full we don't have a full breakfast available to give. It seems like a lot of money was made this weekend at the hotel due to fully booked but no effort was made to fully equip the breakfast area for this. poor excuses are making me re-evaluate the hotels i stay at in the future.

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First Time Stay

By

2月 26, 2022

platinumelite

The hotel is new, and the king room was very nice.
Breakfast was between 6 and 9:30. We got there at 7:45 and pretty much most of the breakfast was gone and no attendant showed up until about 30 or so minutes later. The Bob Evans next door is good.
We travel to the Columbus area quite a bit and usually stay in the Easton area but because of the location we may give this particular hotel one more shot. We couldn’t recommend this hotel right now.

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Outdated

By

2月 13, 2022

This property needs some love. I will not stay here again. The hotel lobby area is very small and was very very dirty. The gym was below freezing, dirty carpets and old machines. Room was just okay but one of my towles dirty with hairs on it.

Not IHG standard

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Clean room

By

12月 02, 2021

club

Breakfast not on time and no TV channel guide in room. Overall O.K. but room for improvement.

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Nice and Tucked Away

By

11月 28, 2021

club

Surprisingly quiet given proximity to many businesses and the expressway. Very friendly stuff who are knowledgeable about policies. Additionally they are adept at providing solutions to problems instead of excuses

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Business trip November 2021

By

11月 22, 2021

Hotel very clean, staff friendly. Only draw back was no breakfast early for those that could not wait until 6am.

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Bed was to short

By

11月 15, 2021

club

I am 6’5” had to sleep diagonally on the bed so my feet didn’t hang off, breakfast was served some days but not others and the pool was not open. Other than those things the room was clean and quiet and the staff was friendly and professional.

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Quite stay

By

11月 14, 2021

This is my second time staying at this hotel
My overall experience was pleasant
Disappointed with the continental breakfast really didn’t have much
Staff was very friendly and accommodating

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Good overnight stay

By

11月 14, 2021

club

Good over night stay. Heating/cooling smelled like sulfur in the guest room. So opened window for fresh air. Pool was being repaired. Complimentary water bottles were great feature especially for hiking trip. Would stay again but would check cooling system in the room before we settled in.

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