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Holiday Inn Express & Suites Swansea

1400 G.A.R. Highway Route 6 , Swansea, Massachusetts 02777

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
75%
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整體經驗

3.9

根據 1122 評論
75%
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Ratings Breakdown

1122評論

  • 5 星級
    532
  • 4 星級
    244
  • 3 星級
    123
  • 2 星級
    117
  • 1 星級
    106

Nice bed and big room.

By

6月 26, 2022

From the entry, the staff was nice to provide a room on 2nd or 3rd floor, per our request and was helpful in becoming a rewards member. They were also helpful with providing restaurant suggestion and overall friendly.

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Not for wedding parties

By

6月 20, 2022

Yeah just do not bother using this hotel for a wedding party. They do not know how to put people together. If you are here with your family and do not need to coordinate multiple rooms, yeah, it is a fine location. Breakfast was decent. Did not use pool but it looked nice. Staff was as amenable as they could be.

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Clean and quiet spot

By

5月 25, 2022

The hotel was clean and the front desk staff was great. They had posted quiet hours which was amazing as the last thing I want to deal with while traveling from work is excessive noise. In the bathroom they had a little cup with toiletries that I usually forget about so it was nice not having to go back down to the front desk.

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Cold Showers & Strange Smell

By

3月 24, 2022

club

If you don't mind taking freezing cold showers and a strange smell from the "cleaning" products, this is the place for you! I alerted staff that our water was not getting hot (or even warm). They asked if we left it on for awhile to warm up (yes, we did). Was told they would send someone up to look at it. Nobody ever came and there was no follow up. Was emailed by the GM Brenda Hartman with a generic automated email - I responded with my displeasure and she did not have courtesy to respond. Seems like everyone there is doing the bare minimum.

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Great Room however making the reservation is brutal!

By

3月 10, 2022

club

Pleased with room and cleanliness. Staff at the front desk is not that helpful. If you call them or ask them to book a reservation for another night you get put off to timbucktwo! The person you try to book a reservation with does not offer the best deals available. I have stayed at this hotel several times and every single time I call the front desk directly they transfer me to someone whom I cannot understand and gain doesn't give me the price I see online. I stay for work so I have no choice but to suffer through the booking process! It is so brutal but no other hotel close by is suitable. Please speak to the front desk staff about booking the reservation themselves. They act like they are not competent so maybe training them is a good idea!

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My Second home

By

2月 09, 2022

Well mannered Staff observed it right from the time of booking. Unlike my previous stay in month of May at same property this time the experience was totally the opposite. I appreciate the Management in selecting the right people to deal with the Customers.

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visit

By

12月 20, 2021

Not my best experience, had problems with drunk guest, loud banging on doors in hallway, bathroom had mess left from guest before. Couldn't get in to lot because of traffic stop. Out of coffee twice at Breakfast. Staff was curtious. Mod seemed stressed.

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Quality Room

By

12月 19, 2021

Very clean...comfy king bed...not happy with a loud voiced woman next door....people should respect others....otherwise a great room and good breakfast.

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Nice little getaway

By

11月 25, 2021

Nice clean hotel receptionist very nice and welcoming. Came here after a concert got canceled and had to rebook a birthday weekend getaway.Great choice to relax and unwind.ill definitely come back

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comfortable room

By

11月 21, 2021

We didnt stay long but the p[lace was bright, clean and comfortable

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Comfy

By

11月 19, 2021

Comfortable stay. Friendly staff. Breakfast was wonderful.

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Short and sweet

By

11月 16, 2021

It was just what we needed! I live near bye and wanted a night away with my fiance and it was just what we needed! The check in was easy and the room was clean,nice and quiet the bed was very comfortable and the breakfast was good with a nice selection.

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