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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
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整體經驗

4.5

根據 1255 評論
91%
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Ratings Breakdown

1255評論

  • 5 星級
    942
  • 4 星級
    186
  • 3 星級
    46
  • 2 星級
    34
  • 1 星級
    47

Great Service

By

5月 16, 2022

Person at front desk was very professional and courteous. Breakfast was good and employee was very accommodating with relenplentishing breakfast items.

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Comfortable room and great service

By

5月 11, 2022

My lady and I definitely enjoyed our stay after our road trip out of our city. They had a great complimentary breakfast to top off our experience. I look forward to coming back to make reservations in the future.

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Very good experience

By

5月 09, 2022

Stayed here 2 nights. Clean room. Very friendly, helpful staff. No problem when I asked for late check out. The most comfortable pillows I have ever slept on in my life!! Would have loved to purchase them. Bed was nice, as well. Will definitely go back. I am local to the area. But this Holiday Inn was $120 less than the one in Niles for the same nights.

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Breakfast

By

3月 28, 2022

Several years ago I exclusive started staying at Holiday Inn Express's with my family and my team on all trips. In roughly the last 5 years this was the worst stay, not bad just not the service I've become accustom too. The breakfast selection, service, and mannerisms were disappointing in the 2 days I was there. Breakfast is served 6AM-10AM. I went down at about 9:25AM and 9:00AM. Usually when I stay 2 nights the second morning they have a different selection however this time both mornings offered the same (or should I say nothing). Both mornings they were out of sausage biscuits and gravy. Had egg type omelets that didn't taste good and over cooked Had issues with the pancake machine. Day 2 basically had no hot food and when asked if they were bringing more out I got a cold shoulder like I was a bothersome. Went to the front desk and got an I'm sorry about that, mind you by this time it was still before 9:30AM and they advertise breakfast till 10AM. They did bring more hot food out but there were roughly 20+ people down there and by the time got through the line all that was left was one sausage link. As a whole the staff was very polite and the facilities were clean. I'd stay there again just hope breakfast will be better

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Good location, staff needs a bit more training

By

3月 28, 2022

platinumelite

When checking in I was told I did not qualify for an upgrade because I had booked through a 3rd party. I had not, I had booked through IHG. Breakfast eggs etc were overcooked and no staff member did not open the warmers to check the food. Others at the hotel along with myself settled for cold cereal and or yogurt. There were 2 shriveled oranges for fruit. The chairs near the table in my room were stained and soiled. The hotel location is favorable and I was able to get a good night's sleep.

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Clean , Amazing Staff

By

2月 27, 2022

club

Mya at the front
Desk is always so helpful and very professional. The staff does an amazing job with breakfast .

This hotel
Is clean and very comfortable.

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Good place to stay

By

12月 21, 2021

club

What I expect from Holiday Inn Express. Clean rooms, good beds, pool and hot tub clean. We appreciate the good breakfast as it saves us time wasted in a restaurant

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Dirty rooms

By

12月 16, 2021

club

Upon check in I noticed the room was filthy it had been “visited” by housekeeping because the beds were made however when the blanket was pulled back food crumbs were present in the bed the pillows had a foul smell, there was hair in the sink and shower the floor has not been vacuumed in a long while, pizza box in trash. Horrible performance by the cleaning crew. When I was given another room it wasn’t clean either and I was bitten by bed bugs. DISGUSTING!

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Excellent customer service

By

12月 15, 2021

club

Thank you for the relaxing one night stay. It is nice to get away from home for a night of enjoyment.

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Nice place

By

12月 13, 2021

club

A nice place to stay while driving across the country.

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Great overall service

By

12月 08, 2021

Hotel is very clean and staff very helpful and careing.breakfast is hot a fresh

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Comfortable bed and great service

By

12月 08, 2021

We had a great stay. TV are too small that our in the rooms

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