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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
60%
のお客様がこのホテルをおすすめしています。

総合評価

3.6

XXに基づく 10 お客様レビュー
60%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

10お客様レビュー

  • 5 スター
    4
  • 4 スター
    1
  • 3 スター
    3
  • 2 スター
    1
  • 1 スター
    1

Good service

By

4月 17, 2024

club

พนักงานบริการดีมากครับ ช่วงไปพักได้ห้องอัพเกรดด้วย มีผลไม้เซ็ตในห้อง ห้องกว้าง วิวสวย ได้เช็คเอาท์เลทถึงบ่ายสอง พอใจมากๆครับ แต่น่าเสียดายห้องน้ำไม่มีสายชำระ

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Good hotel, would stay again

By

4月 16, 2024

This is a solid hotel with friendly staff.

However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading seems ongoing.

The 'kids eat free' makes this a very affordable stay and the quality of food was good also.

My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here.

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No water

By

3月 29, 2024

Nice family resort close to the beach. But 2 things has to be mentioned. Second day we had no cleaning due to lack of staff. The other issue was that there was no tap water on the day of departure. Whole hotel had no running water. No water for shower, toilets etc. That’s a major problem. How can this happen?

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Unpleasant Stay

By

3月 20, 2024

club

Got an upgrade happy with that, but the main door key system was faulty couldn't open the door, bellhops communicated through his walkie talkie resulting a wait for more than 20mins but to no resolution. I have to walk to the front desk to express my displeasure and a sense of urgency cos my young kid needed an urgent change of this diaper. Finally got a new room but the sliding door and the toilet vent have problems. Gave up escalating.

Participated in pool kids adventure activities but was told to pay in cash? How inconvenient, common sense will tell you that no guest will bring cash when they are at the pool swimming, shouldn't it be a case of charging it to the room?

In addition, pool towel will have to retrieve from front desk? how inconvenient both for the guest and also for the counter personnel given a large incoming guest at times during peak time?

Due to insufficient resources I guess, there are dirty plates and bottles unattended in some umbrella sundeck areas.

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Feb 24

By

3月 04, 2024

Upon arrival at the holiday Inn resort Surin beach we were greeted and thanked for being diamond elite members, my wife was given flowers and a plant - best welcome I've ever received anywhere. Every morning the lady greeting us and taking our room number at breakfast greeted us with a HUGE smile and was simply super! Recognition required IHG! The pool area is well designed with plenty of trees creating a natural calm. Lunch by the pool was first class, Thai green curry was delicious! We ate out most evenings so cant comment on evening food. Room was always cleaned to a high standard and nothing was to much trouble. My wife had her birthday during our stay and the staff left a birthday cake in our room - nice touch! Great location for easy beach access and local bars, shops. Definitely coming back, ขอบคุณ!

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Beautiful resort and fabulous staff

By

2月 25, 2024

platinumelite

I was a little hesitant after reading some of the reviews, but we had a fantastic stay and I’m so happy we booked here. It’s a great location and lovely resort. Our room was beautiful, clean and spacious (although we did get upgraded to a suite since I have the IHG credit card), the staff were outstanding from start to finish and they have nice amenities for couples and families alike. An added thanks to the tall, lovely gentleman at the reception desk whose name I regrettably didn’t catch, but who went above and beyond to welcome us and ensure we had a great stay (along with whoever made the beautiful bouquet of pothos and orchid blooms and the sweet & creative welcome message in the room for us). It’s a long journey for us to visit from the US, but if we ever make it back to Phuket we will most certainly stay here again!

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Acceptable hotel (location and services) but maintenance of the hotel needs to be improved

By

2月 18, 2024

Overall stay was acceptable (staff services and attentiveness) but poor maintenance of the hotel might be the main reason that spoilt your overall experience.

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Highly Recommended

By

2月 02, 2024

club

A very good place to stay with kids. They have plenty of activities to keep kids off all ages busy throughout the day. Think movies, gaming consoles, kids playroom with an activity schedule, teen hideout, pool parties, foam parties, organised games and activities by the pool side, multiple pools, water slides etc.
The room (family suite) was very spacious and comfortable. Plenty of storage options in the room.
Surin Beach is just across the road from the hotel entrance and there are quite a few restaurants and convenience stores within walking distance.
Special mention to the buffet breakfast. It was very well catered to all ages and dietary requirements. More options than any other hotel breakfast I have seen so far.

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POOR STAFF

By

1月 20, 2024

THE DID NOT GREETING US FOR THE OFFERS. THEY ASKED ME TO CHARGE ON MY CREDIT CARD FOR DEPOISTED EVEN FREE REWARD NIGHT AS NOT REQUIRED TO DEPOIST

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Unexpected

By

1月 01, 2024

The staff was able to hop on some things but on basic things like checkin and cleaning rooms and restocking amenities, there were required many different reminders. The drinks and food were sub par for the cost. Some staff members on the adventure team were seen being very unprofessional around children. I was not very impressed with the upkeep. I have never been to a hotel where checking in was pushed back to after 4.

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