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93%
推荐此酒店
整体体验 4.6
93%
推荐此酒店
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Staybridge Suites Knoxville-West
11319 Campbell Lakes Drive
Knoxville, Tennessee
37934
United States
入住：3下午
退房：12下午
最低入住年龄：21
Knoxville-West 11319 Campbell Lakes Drive
Good location- but lots of interstate noise
ByDintysun
2023 六月 06
Located right off highway- so it is convenient for travel. Stayed here two nights. Room was facing the interstate and heard vehicle noise throughout the night. Would recommend asking for room not facing interstate. They have a nice patio with a fire pit. But unfortunately it faces the interstate and the noise was so loud we couldn’t easily carry on a normal conversation so we ended up cutting it short and going inside. Rooms are nice (a little outdated but clean) and breakfast has a variety of foods.
Great place
BySmokezilla1
2023 五月 31
Staff were great. No problems with this place! Would recommend. Great location conveniently close to everything! Love the grounds!
Great stay!
ByShannonpaige
2023 五月 24
This is a great hotel for location and ease of moving around the actual building. The staff rarely change so it is easy to get to know them and for them to know you. There are several seating areas in the lobby and dining that I have used to catch up on email while waiting.
Convenient location and clean
ByFoxygator
2023 五月 16
We stay here almost every time we visit the area. The hotel is always clean and we love the convenience to restaurants, shopping, etc. We also appreciate it being pet-friendly. The front desk is always friendly and helpful.
Quiet room even on the highway side
ByVarcus3553
2023 五月 07
I got this room when my truck broke down yet again. When I got there the staff was friendly I was late for the social time which I may or may not have attended. The hotel was close to a fair few amenities such as food and other stuff and much of it was walkable. I didn't spend but 1 night and it turned out to be a decent one.
Clean hotel with little security
ByRemy468
2023 四月 25
The bed was fine and when guest services were available (which was about 50% of the time) they were helpful enough. But when you get a stranger knocking on your door at 10:30 p.m. looking for someone you don't know, it is very unsettling. Especially when the person across the hall tells you the person they were looking for was kicked out the night before for selling drugs. We were up half the night waiting for the next door knock. How do strangers get past the desk at this time of night?
Rooms are clean and comfortable.
ByJanet
2023 四月 19
Overall this is a very nice hotel. However, the front desk clerk did not recognize my status and probably did not apply the bonus points to my account. Also, breakfast is very nice except it is not very diabetic friendly. The only coffee creamer was Coffeemate laden with sugar. You need to provide plain Half & Half for diabetics or anyone that does not like artificial creamer.
Excellent Staff, location, cleanliness, and breakfast.
ByKokopely77
2023 四月 19
Room size are excellent and confortable, located near restaurants, shopping and 1 hour from principal attractions like Gatlinburg, close to principal road.
Poor 💩 housekeeping and facilities
ByDdew
2023 四月 16
The hotel doesn't clean rooms regularly and appears to be short on linen and towels .... towels are better at a car wash.
My Ambassador Experience
ByLanetraveller0011
2023 四月 12
I am an IHG Diamond Elite Ambassador member. I have stayed at IHG hotels many times and I have never had a request for a late check out declined ever. As an Ambassador member you are guaranteed a 4:00 pm late check out. I requested a 2:00 pm late checkout and was denied even after IHG called the hotel on my behalf. Staybridge Suites West Knoxville does not honor membership benefits and perks. I would not recommend this hotel to Ambassador level members.
My IHG Ambassador Experiance
ByLanetraveller0011
2023 四月 12
Once again, the hotel would not honor my IHG Diamond Elite Ambassador benefits by denying my late check out request. This is a guaranteed benefit that is earned and paid for. I have never had a late check out request denied by a IHG hotel before. Very disappointing.
Comfortable place, safe area but day shift staff needs to be nicer
ByStitch99
2023 四月 11
I was very comfortable at this location but when an issue arose, the day shift staff made me feel like it was my fault. Curtain bathroom smells, maybe you spilled something on it or maybe its not the curtain, my room wasn't cleaned, well you probably had the no housekeeping sign or you have to wait another week. But the night shift clerks went above and beyond for me to feel welcome. I understand people have a bad day, but seemed like day shift people just had a bad month.