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90%
推荐此酒店
整体体验 4.5
90%
推荐此酒店
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Staybridge Suites Wilmington-Newark
270 Chapman Road
Newark, Delaware
19702
United States
入住：3下午
退房：12下午
最低入住年龄：21
Wilmington-Newark 270 Chapman Road
Hotel suite
BySvx3
04 March 2023
The room was great once we were moved to our new suite. We loved our stay
Great STAY
ByPlatinum AL
02 March 2023
This was a great location & the hotel offered free breakfast with an evening social event. The room was clean and the hotel had a warm & cozy atmosphere. The staff was very friendly and accommodating.
Great stay!
A Comfortable Escape
ByWespaul1
22 February 2023
My stay in this hotel was met with a clean room, comfortable bed, and high ceilings. My journey was meant for leisure a time away for rest and the hotel was more than accommodating. Having a full kitchen helps in allowing me to avoid fast food or delivery. This stay was far beyond anything I imagined.
Dirty/bad food
ByBrent
29 January 2023
Room was mostly clean except for the toilet. Bed was very uncomfortable and felt cheap. The food for evening social was horrible, and breakfast the next day wasn’t fit for a bum. The milk was curdled, the coffee was burnt, the eggs tasted like they were days old. I’ve stayed in hotels for my work for 15 years and this was my worst experience so far.
Clean, comfortable and close to everything.
BySteve B
29 January 2023
Easy check in, very friendly people that work at this location. Close to the highway and a good atmosphere.
DE BOUND
ByND Go 49ers!
25 January 2023
very nice place with super nice and friendly staff. Ran into a bit of issue with room and staff went above and beyond to help but ultimately it was facility issue that should be addressed. I did not try the breakfast due to time constraints but it looked awesome like at all IHG properties.
Great service, either mattress or the box spring made weird noises while moving in the bed.
ByRosen73
25 January 2023
Overall it’s nice and convenient place to stay with some minor issues.
Rewards Members and Nights Don’t Really Matter
ByTravelingGeek86
24 January 2023
The management team clearly doesn’t recognize the status and benefits of being an IHG Rewards member. Via IHG directly I booked a room as a rewards nights and in the booking stated no deposit was required. They insisted a deposit had to be made. They ultimately did not charge my card but did check to see if I was still occupying the room at 8:30 in the morning when check out was 12pm. They clearly showed they wanted me out ASAP despite my well earned status. The room itself was clean and a comfortable. The breakfast was lacking options, but good tasting. The location was nice and quiet. The biggest stain on the hotel was front desk staff. Yes a deposit is refunded but it is still unavailable funds for days after a one night stay. That is unacceptable when it was suppose to be a rewards night for my dedicated loyalty to the brand they have chosen to franchise with. I felt so insulted I took videos of the room first thing and last just in case it is needed. I should never feel like I have to do that.
Manager needs to be retrained
ByABlackshear552
15 January 2023
Based upon our encounter with Tara, the day manager, we decided to cut our extended stay short by 10 days. She had a disagreement with my wife, and rather than de-escalate the situation or apologize, she doubled-down and insisted that my wife was in the wrong. Regardless, we felt no longer safe at this hotel and checked out the same day having secured a reservation at a nearby hotel for the remaining ten days. We cannot recommend this hotel based upon Tara’s actions and performance. We will be hard pressed to ever stay at another IHG property knowing how poorly trained their management staff appears to handle a customer complaint.
Mattress from the 80s
ByMonkeyseemonkeydont
28 December 2022
Very uncomfortable mattress and the whole hotel smelled like weed.
Comfortable
ByKeoga
26 December 2022
I love staying here at Staybridge Suites it has been relaxing, & comfortable, the staff are wonderful.
Need updated bed
ByEva Favs
20 December 2022
The bed is squeaky, the elevator closed button is missing, lobby entrance garbage bin is overflowing it's a big turnoff!