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Staybridge Suites Waterloo - St. Jacobs Area

10 Benjamin Rd

Waterloo, Ontario

N2V2J9

Canada

入住:3下午

退房:12下午

最低入住年龄:21

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Waterloo - St. Jacobs Area 10 Benjamin Rd

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
91%
推荐此酒店

整体体验

4.5

基于 151 评论
91%
推荐此酒店

Ratings Breakdown

151评论

  • 5 星级
    110
  • 4 星级
    23
  • 3 星级
    9
  • 2 星级
    6
  • 1 星级
    3

Don't Stay at Staybridge Hotel

By

2022 九月 27

We always book well ahead and so were disappointed to be given a ground floor room facing the parking lot with bright lights shing in all night. I was told they were sold out but then heard another staff telling someone on the phone that there were rooms available. Our room was dirty, smears on frig, no oven as promised, bed thrown together, crumbs on floor in living area. Bathroom amenities like towels were missing - only one bath and hand towel and no face cloths. When we asked for more we received one more bath towel with holes in it, another hand towel and one face cloth. My spouse and I could use more than that for two nights. Shower gel and shampoo pumps were empty - shower drain full of hair. Dust covered every shelf and counter. The fully stocked kitchen contained one large drinking glass, one wine glass and a few assorted smaller ones. Freezer ice maker was not working so asked for ice at front desk. She filled a clear garbage bag with shaved ice from kitchen for me. On check out they argued over giving me an invoice for the stay and were not happy to be told that the room could use a good cleaning. Breakfast was minimal and tasteless. There are lots of other options in the area. We won't be staying here again.

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Good sleep

By

2022 九月 26

Myself and my parents
Slept well. The employees were helpful but don’t look for recommendations for things nearby. We were suggested a restaurant that seemed appealing but closes early on Saturday night. Busy location but love staying here due to the kitchen suite option. Will be back in the spring.

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Comfy bed, needs cleaning

By

2022 九月 24

The staff was very nice here however the cleanliness of the room was borderline disgusting in some areas. We know there is a shortage of staff everywhere but the ones working should still take their time or be trained better. And it’s not just a post Covid thing that upsets us when we find leftover food under the couch etc. or sticky handles and countertops. Could use a thorough spring cleaning. There were nail clippings hair and used napkins inside the bedroom doors. Overall felt very unhygienic. I spent half hour cleaning before I could settle in. Where do I send my bill for that?

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Great Room, amazing pool, great location

By

2022 九月 14

The amenities are amazing, staff was very friendly, a little disappointed there was only bacon one morning for breakfast.

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Very poor service

By

2022 九月 03

Evening snacks a waste of time-literally greasy little pieces of bread and watery spinach/cheese dip. Not once did any staff member come to our room and check for towels, to empty garbage etc. On check in, front desk clerk indicated she would go to our room and ensure everything was as it should be....five minutes later we went to the room....great space but really...only 1 hand towel and no face clothes and no bath towels????? As there was no answer when I called down to the front desk, I walked the halls until I found a service cart and helped myself to supplies. There was no in-room info on the area, no idea who to call for a pizza etc. Building was nice...services stank-what a disappointment! And what was with all the kids who were playing in the halls and the lobby and the eating area???? Your staff have their families living or being babysat in the lobby??????

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Nice room

By

2022 八月 29

My visited to waterloo was delightful, The Staybridge Hotel and suites was excellent, Staff was very friendly.
The Kitchen and bedroom felt like i was at home, comfortable.

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Great stay

By

2022 八月 22

Very nice room. Large and clean. Close to all amenities, especially the farmers market. Recommended

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Great overall stay

By

2022 八月 15

The stay was wonderful. The hotel staff were amazing and the cleanliness of the areas was very impressive. I loved the suite style and the kitchen was fully stocked. The TV systems could use a bit of an update to include streaming services / Youtube, specially since they are brand new TV's too and have the capability. The breakfast was great and the staff kept it well stocked. They even got me extra oatmeal when it ran out. Definitely went above and beyond my expectation.

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Comfortable

By

2022 八月 09

Would stay again should the price be more reasonable

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Great location

By

2022 八月 07

Staff was good and attentive. Had our request for bedding sent to room very quickly. Room itself was well appointed aside from the missing bedding for the pull out. Only issue was our bathroom door was very misaligned and our daughter got stuck for several minutes. We did not report it since we were only there for an overnight.

Breakfast was good, not too busy for a Saturday morning. Lots of room to eat.

Public areas seems to have many flies flying around. Usually not a biggy, but maybe investing in a bug catcher would assist with this issue.

The most problematic was the pool. It was heavily chlorinated and caused several families, including ourselves to have a negative reaction (coughing, itchy throat/eyes). Mainly it was due to the 'bubble' effect that can be turned on in the pool. Not sure if that feature can be disabled or the levels of chlorine can be adjusted.

Location to St Jacobs was a stone throw away..closest hotel to the market.

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Well Designed and Comfortable Room

By

2022 八月 05

Pricey but a good room for a trip with 9 year old granddaughter. Breakfast was poor but well located for what we wanted to do.

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Great stay!

By

2022 八月 02

This hotel is so close to the St Jacob's Market. The staff are very friendly. They were kind, informative and professional. The breakfast buffet and seating area was outstanding. We were a large family group and loved it!

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