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Staybridge Suites London - Heathrow Bath Road

276a Bath Road

West Drayton

UB7 0DQ

United Kingdom

入住:2下午

退房:12下午

最低入住年龄:18

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44 203 9625999

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London - Heathrow Bath Road 276a Bath Road

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
98%
推荐此酒店

整体体验

4.8

基于 672 评论
98%
推荐此酒店

Ratings Breakdown

672评论

  • 5 星级
    588
  • 4 星级
    63
  • 3 星级
    10
  • 2 星级
    9
  • 1 星级
    2

Comfortable and safe stay

By

2020 十一月 30

A very comfortable and safe stay at the hotel my only gripe would be the quality of the breakfast which I thought tasted stale and not fresh, maybe I just got unlucky, but overall a great stay on difficult times

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Great Stay

By

2020 十一月 29

Great value, staff were great, peaceful and clean environment.
Bed are great extremely relaxing .
Fantastic shower in bathroom that makes you want to stay in it forever.

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The night

By

2020 十一月 29

platinumelite

Good place to stop over.
Comfortable bed and great service.

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Great hotel stay

By

2020 十一月 28

Always a good stay at the Staybridge hotel .
The lady who checked us in was quick and efficient
Monica I think? ,
The room was spotless and COVID safe.,
My hotel of choice when staying in the area ..

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Great place

By

2020 十一月 27

club

Great good thank you so much nice place will go back

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Lovely staff

By

2020 十一月 26

Very friendly reception and the staff were extremely helpful. Food and drink quite expensive and £5 to deliver to the room should be wavered during COVID. Comfy and clean room.

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長期滞在に最適

By

2020 十一月 26

長い間大変お世話になりました。
朝食時、HolidayInnのレストランスタッフがとても忙しそうで、この慣れない状況下大変だったと思います。そのような中、Tedさんには、いつも笑顔で早く気の利いたサービスを感謝しています。どうもありがとう。1日の始まりを気持ちよくスタートできました。
掃除のスタッフもプロフェッショナルで、その出来栄えには驚嘆していました。ほんとうにありがとう。
もちろん、設備は申し分なく、3週間弱の滞在でも不自由を感じませんでした。

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Good stay

By

2020 十一月 25

Despite the current situation, the hotel staff were great, very helpful.

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Great staff, clean rooms

By

2020 十一月 24

The staff was very cordial and pleasant. The hotel was clean and the rooms had good sound proofing. For being right on top of the airport, the noise from outside was very low, some sound from the aircraft taking off and landing.

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Very poor customer service but excellent room

By

2020 十一月 24

The room and hotel were overall a great experience as the architecture, furnishing and general look of both the hotel and the room we were given is simply amazing. I was also very grateful for the hotel staff for accommodating a breakfast on the go as I had to leave for an early flight at Heathrow airport. There the team was great and also very helpful.

However, the customer service there is very poor, especially in a time where the number of guests staying at hotels is limited due to COVID-19. I cannot imagine how worst the situation would be in normal circumstances.

1) I arrived at the hotel with my family (my wife and baby child) with 3 large checked luggage, 2 hand carry trolleys, 1 large baby bag, 1 laptop bag and 1 large stroller / buggy. At no point was I offered any help with the baggage. When I actually asked for any help, I was told that I could use the baggage cart on my own. So I did load and unload all the heavy stuff on my own and also was walking through the hotel pushing a cart myself. As I am a frequent traveler, I never ask for support for luggage. However, this time I was traveling with a family and a very young and I was clearly drowning under a lot of bagages due to flight cancellations because of COVID-19. I am really appalled at the cost of a night with the level of poor customer service.

2) I booked at the Staybridge Suites hotel but was welcomed by hotel staff in the Holiday Inn uniform. While knowing that the holiday inn and Staybridge suite hotels are both part of the IHG portfolio, it is confusing to see that you book and pay for a specific hotel and that you get a mix of service offered. I also saw that this hotel was managed by a 3rd party, which makes that even more unacceptable.

3) I asked for being able to take my breakfast earlier than the hotel normal breakfast time as I had to catch an early flight from Heathrow. The hotel staff was very kind and helpful by arranging that and I am very grateful for that. However, when we came by the reception for another matter and when we double checked if everything was in order for the breakfast arrangements, the new person at the reception had no information at all that we had asked for a breakfast to take away. The person who checked us at our arrival did not communicate this information and if we would not have asked that, we would not have received a breakfast at all. This is really very bad customer service.

4) when checking out, I was not offered at all any copy of the invoice or statement for the stay. In all hotels I went, I was always asked if I wanted a copy (either hard copy or electronic version) of the stay but it was not the case for this hotel. This highlights even more the poor customer service in this hotel.

Because of all the above, I will definitively not return to this hotel when traveling with my family as there is no real attention and care to customer service.

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Great hotel and staff

By

2020 十一月 23

This is an great place to stay the night by Heathrow. My only minor niggle is that the walls are a bit thin and you can sometimes hear the guest in the next room.

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Good overnight stay

By

2020 十一月 22

Very welcoming staff on arrival .
Great large room with very good facilities.
Let down by the cleanliness but otherwise fantastic

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