Holiday Inn Club Vacations Mount Ascutney Resort

Owners disappointed on first visit

BySad owner

กันยายน 27, 2568

We have been HIVC owners for over 20 years. About 10 years on an owners update we were scared/scammed into giving up our week at Orange Lake FL for points at this nasty place. Since converting, we have been trading for IHG points and this has been working for us. But after visiting this, our “home” resort, we were very disappointed and irritated all over again! First at check-in at 3:40, they did not recognize us as owners and our room was not ready. After a long day of driving we asked where the bar/restaurant was—ITS CLOSED.
We drove 20 minutes to a brewery (Harpoon, recommend) for dinner. After getting a call that our room was ready, we had to drag our stuff up 4 flights of stairs together to room then another 2 to get to bed!!
The place was dated and couch was very uncomfortable for sitting. Bed was okay.
We came for leaf views ao we did not stay at resort much the next day, but a hot tub at a ski resort may have been nice. When we were checking in someone was complaining that the pool heater wasn’t working.
If you are a skier, it might be a nice stay, for us we visited a nearby town of Woodstock and Quechee quaint little towns. Leaves are starting to change.
We won’t be back!

Perfect stay!

ByLindsay

กันยายน 18, 2568

Such a perfect place to stay. We were only passing through for one night, but if I ever return to the area will most definitely stay again!!! Would also be great for a long weekend or extended stay. Beautiful, comfortable, clean rooms! Great staff! 10/10!!

A gem in the mountains

OlehSkippy

กันยายน 04, 2568

Worth every penny, mattress too soft for people with back conditions and restaurant closed two days of the week. Aside from that a great place to getaway for peace and quite.

Off season issues

OlehTidak Ada

กันยายน 03, 2568

Although the resort is absolutely stunning and the customer represensitives when checking jn, there were other issues.

The room was not quit ready, housekeeping was attentive. No room (or chalet/villa) was available without having to use stairs.

When returning from work on the second day, neither key card would work. When asking for help at the counter, the young clerk at the main building, was not helpful. He would not listen and give recommendations. His only comment was "it should work". He was extremely rude.
I was lucky to run into maintenance who was very helpful.

Hotel dan staf yang luar biasa

ByWonderer

สิงหาคม 24, 2568

This hotel is in excellent condition in all areas, as is the staff. All were helpful and knowledgeable about the area. The dining area in the hotel was also wonderful and the dining staff made the experience amazing and engaging for our children ranging from 6 to 15. I definitely recommend this hotel and will be staying again.

An excellent place for families

ByRecentstay

สิงหาคม 24, 2568

We stayed for two nights, two families, each with 2 kids. This hotel has huge rooms which makes it more enjoyable for the family to have some space. Definitely a no frills place, but we knew that coming in. Pool was down due to construction but looked kind of run down and unappealing anyway. There aren’t many places to eat because everything shuts down early. Here is why it gets four stars.. John, the front desk employee. He was soooo over the top helpful in making our stay great. He called restaurants for us, switched out room when a neighbor was incredibly loud one night, recommended day time hikes and other things. If there were more employees like him at hotels, more hotels would get better star ratings. All in all I recommend this place for families, it was fun!

ByLorie

สิงหาคม 21, 2568

This place needs to be updated. The pool situation was terrible! We weren’t even told the outdoor pool was closed before our visit. Hard to believe this is a IHG property.

Tempat yang bagus

ByStiffy

สิงหาคม 12, 2568

Beautiful place will stay there again nice and quiet. Staff is very friendly. Lotta trails to go walking on. Wish the pool outside pool was open. Nice to be able to cook outside at a barbecue. Great restaurants around the area.

Spacious Rooms in a Quiet Location, but aging Faci

ByErich

สิงหาคม 11, 2568

We stayed at the Holiday Inn Club Vacations Mount Ascutney in a peaceful part of Vermont. The rooms are spacious, clean, and include a small kitchen, which is a nice touch. However, the bathroom shower curtains remain awkward to use, and the air conditioning is loud and doesn’t cool particularly well—though it does function, and thankfully we didn’t need it much during our stay. The entire facility is beginning to show its age, and the outdoor pool was out of service again for repairs. Overall, it’s a decent place to stay if you’re in the area, but it could benefit from some updates and maintenance.

Perfect in every way!

ByRobin

สิงหาคม 05, 2568

Convenient location. Accommodations were perfect for 3 adults.

A family weekend gathering.

ByGrace

กรกฎาคม 26, 2568

Family members gathered from different parts of the US to have a reunion and a celebration of life. A number of us stayed at the Mount Ascutney Resort. We enjoyed the amenities and the convenience of being near each other yet being able to seek solitude when we chose.

Disappointing stay.

ByMonkeyman

กรกฎาคม 25, 2568

Was looking forward to visiting this resort but was sadly disappointed. I arrived with my family at 3:10. A bit early yes, but as an ihg platinum elite member I figured an early check in would not be an issue. Anyway my room was not ready and was told I would be texted. Hung out around the property and by 3:50 went back to ask about my room. I was told it had to be inspected and to give them 15 mins more. I asked about another room and was told that I cannot be upgraded because of the type of room I booked. Anyway I was checked in at 4:20. No apologies, no acknowledgement of my ihg status…basically no friendly, welcoming customer service. This just made the whole stay start off really bad. Got to the room to realize it’s maybe a handicap accessible room so figured that was why I was told I cannot be upgraded or given another room.
I was upset with this room because it was close to the parking lot and the entrance and we hardly got proper sleep because motor bikes woke us up very early the next morning.
Going back to the room choice…at the time of check in, the person at the front desk could have asked if a handicap accessible room was necessary after observing my family of 6 abled individuals. She could have asked if we were ok being reassigned another room to book us in earlier but nothing was observed or asked. I must say as well that I did not need such a room. I had to book that room because it was the ONLY room that was available at booking.
Other than the front desk unwelcoming, the ridiculous location of our room and not enough badminton rackets for 4 players, we did like the resort. Unfortunately we will not return to this resort because of our experience. I have taken my family to many holiday inn vacations club resorts over the years and this one has definitely been the worst. A bit of training for your front desk staff is desperately needed.