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Candlewood Suites Richmond Airport

5400 Audubon Drive

Richmond, Virginia

23231

United States

チェックイン: 3PM

チェックアウト:11AM

チェックイン 年齢:21

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Richmond Airport 5400 Audubon Drive

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
83%
のお客様がこのホテルをおすすめしています。

総合評価

4.2

XXに基づく 974 お客様レビュー
83%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

974お客様レビュー

  • 5 スター
    602
  • 4 スター
    172
  • 3 スター
    78
  • 2 スター
    49
  • 1 スター
    73

Unsatisfactory Stay

By

5月 16, 2024

platinumelite

I would like to express my frustration at a recent stay at the Candlewood in Richmond Airport.

While the check-in was fast and friendly, we were told by the clerk that internet wasn't working. We and other guests quickly found out that the elevator wasn't functioning either as we tried to get to our room on the third floor. We had to carry our suitcases up the stairs three floors, a very frustrating and exhausting exercise most of us are not ready for.

Inside the room, the coffee maker wasn't working and the bathroom ceiling lamp didn't turn on. The body soap inside the Dove bottle wasn't Dove body soap but something completely different in color and fragrance. While these three last issues are minor compared to the former, the impression is that the place is not managed.

I expressed my frustration at the front desk this morning during check out and he apologized but didn't seem to take any action.
I followed up with a written complain to IHG guest relations and immediately received a written apology and the assurance that the issues were going to be addressed. I was also compensated with IHG reward points for the unsatisfactory experience.

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Good and bad

By

5月 16, 2024

club

Good: Each room has a kitchen. Check in was fast and easy.
Bad: stayed 3 days. No wifi. Staff had no idea when it would be fixed.
They gave my room key card to another person. I heard someone trying to get into my room at 1:00am, luckily I had the dead bolt and top piece on. Day 2 elevator would not call to 1st floor, had to take stairs. Card key would not work on any exterior doors after hours.

Room was clean. There were chicken wings and potato chips in the hallway for more than a day. All the good parking is for Elite members.

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Poor

By

5月 15, 2024

Deadbolt was broken, shower was broken. Attempted to change rooms. Front desk gave me a new room and the new room was fill with someone else stuff and was trashed. I cancelled my stay and went to the Homewood Suites. I lost all my points because he said I would not be able to recoup my points. I would not recommend this hotel to anyone for any reason. I should have gotten the Que when I seen the beer cans and bottles by the entrance and people “smoking” in the parking lot. Place not kept up.

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Wouldn’t recommend

By

5月 13, 2024

Pros: location, nice staff
Cons: no WiFi during our stay; weird smell in a lot of parts of the hotel; visibly dirty areas on the ground, stairwell, etc.; chair and AC in room were visibly dirty

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Easy to get to and clean.

By

5月 06, 2024

The hotel is right off of the highway, and we found it to be a great value.

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Business Trip

By

4月 18, 2024

club

We had arranged for our mother to stay at Candlewood Suites for a week-long class in Richmond, and the experience was exceptional. The hotel staff provided us with outstanding service upon our arrival, beyond what we had previously experienced at other hotels. The staff member on duty introduced herself, thanked us for being members, and gave us all the necessary information, making us feel welcome. After the check-in, we thoroughly cleaned and disinfected her room. To our surprise, our cleaning clothes were barely dirty when we finished cleaning the room. This showed that the hotel staff maintains a higher cleanliness standard than other hotels.

The hotel is located near various facilities such as restaurants, electric vehicle charging posts, a post office, a grocery store, a drug store, etc., providing everything our mother needed to feel at home. We went shopping and stocked up her kitchen, and she went to Publix daily to get some fresh fruit. The fantastic environment allowed her to work, study, and, most importantly, rest. Additionally, the hotel is conveniently located right off the interstate. Every night, when we checked on her, we didn't get a response until the morning because she was so relaxed that she would pass out as soon as she got back each evening.

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Great Staff

By

4月 16, 2024

Staff are amazing and friendly and will always greet you and say hello.
GM is outstanding and is always very welcoming.

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Sadly off-putting

By

4月 12, 2024

Upon arrival at 245pm for a 3pm check-in, we were greeted by a sign on the counter stating "It's not 3pm. No rooms are ready."

As my husband and I were discussing whether to hang out in the lobby or to return later, a staff member asked if they could help me. I answered in the negative, giving the sign as a reason. He looked and the room was ready.

Hospitality is IHG's business. If we hadn't passed the time that we couldn't get a refund, we would have sought shelter elsewhere. It was that unwelcoming. How hard is it to just answer the question if asked?

Just a suggestion. Otherwise it was a decent property.

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Rudeness

By

4月 05, 2024

club

Started off with a rude front desk team, requested early check in, the front desk associate was not pleasant. Called previous night and desk associate said early check in could be 12pm and to call when close.

Called in am. The guy said 2pm. And my mom even went in for her room and to see. She was told the same. We finally get the call at 2, he said if my mom isn’t back before 10pm that we would lose the check in option. Even though he just said that she could call by 11:30 and she could have them check her in. But then it changed since he needed her ID and card.

Room was clean, bed was uncomfortable. Linens need to go to front desk to get changed out. No room service. No breakfast. Unpleasant part of our trip.

People screaming in their rooms on our floor at 1030pm.

Overall no.

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Good hotel located close to Richmond Airport

By

4月 05, 2024

Nice location when you need to get to the airport quickly.

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Good rate and good location

By

4月 01, 2024

It's a suites style hotel. Really was there long enough to take advantage of having a kitchenette, but would be great for an extended stay.

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Excellent as always

By

3月 15, 2024

This hotel is literally my second home when working away from the UK.
The staff are always friendly and always greet you with a smile and a “Good Morrning”.

The manger, Saad, is an absolute Gentleman and will always go above and beyond to make sure his guests have the best experience they can have.
I have been staying here off and on for almost 5 years now and have never had any complaints.
I can not recommend this location enough.

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