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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
87%
Recommander cet établissement

Impression générale

4,3

en fonction de 842 avis
87%
Recommander cet établissement

Ratings Breakdown

842avis

  • 5 Étoiles
    555
  • 4 Étoiles
    145
  • 3 Étoiles
    60
  • 2 Étoiles
    38
  • 1 Étoiles
    44

Great option when you need a kitchenette.

By

mai 17, 2022

My wife and I stayed here when our beach vacation fell apart due to the never ending Mother's Day storm. We decided to do some sightseeing in Richmond, VA but had a lot of food from our beach plans we wanted to save and use. The Candlewood Suites was perfect, with a kitchenette we could cook in and a full size refrigerator to save what we wouldn't use. Richmond offered a bunch of things to do that turned our vacation around and saved it.

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couldn't check in , no staff on site

By

mai 13, 2022

club

I had called the hotel the day before our arrival that our flight was coming in late and won't be able to check in until about midnight or 1am. The person that answered said that wasn't a problem and I didn't need to do anything, When we arrived to the hotel about 11:30pm there was 7 guest waiting to be checked in to their rooms and no hotel staff was present. The guest before us searched each floor while knocking on staff doors and no personal was on site. After 40 minutes we were too tired from our flight to wait any longer and ended up walking half a mile down the highway to a different hotel where they were able to give me a room for the night they had available. That hotel even tried calling the hotel we had just walked from and never got a response. I called the following morning to inform the hotel and make sure I wasn't charged for the night since no one to check us in

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I didn't receive the discount for becoming a member

By

mai 04, 2022

Too much noise in the hallways at night too much construction going on early in the morning and elevator wasn't clean.

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Nice

By

mai 02, 2022

Stayed here in the past and will stay again. Good location and kitchen is good and complete. Comforter was cozy.

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Among the best

By

décembre 12, 2021

Best crew you will find east of the Pecos
Hands down period end of story. If you desire a professional team in charge of your comfort STAY HERE !!

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Beautiful and well kept hotel

By

décembre 10, 2021

The hotel manager and staff were very accommodating. My stay was well spent.

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Richmond day trip.

By

décembre 10, 2021

Cold weather was overcome by wam greetings. Very courteous and helpful staff.

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Thanksgiving 2121

By

novembre 28, 2021

Staff friendly and accommodating,
Room change because of cigar smell handled fairly quickly,
Hotel outside trash not emptied,
Ran out of cream for coffee in the morning/ said they didn’t have any more.

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Nice place

By

novembre 25, 2021

Comfortable and close to airport so perfect for my needs.

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Customer service me to do better

By

novembre 23, 2021

platinumelite

I don't like when I'm told one thing and something else totally different happens when we arrived at the hotel we were under the assumption that we were receiving our bedroom with two beds in it but that wasn't the case and mind you I called months prior to arrival to confirm that I had two beds in my room which that did not take place at all the customer service lady that was at the front desk was very rude. I spoke to three different people at three different occasions and the first two that I spoke with assured me that my room was going to have two beds in it at the time of arrival that was incorrect and we were put in a room with one bed for three people unacceptable and your front desk lady was rude.

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Average

By

novembre 20, 2021

platinumelite

Room should’ve been updated. Bathroom is rusted with poor lighting. If you use the sink anything on the counter would get wet from all the spray

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Horrible experience

By

novembre 17, 2021

Very old, dirty, and smells bad. Elevator wasn't working at time of my stay and I had 2 luggages without anyone available to help. Shuttle bus is very dirty. I got bites and itching all night. I bet there's bed bugs.

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