 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
83%
Recommander cet établissement
Impression générale 4,2
83%
Recommander cet établissement
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Elevator Broken
ByManny100
novembre 12, 2023
Elevator was broken. This was a very painful experience. I understand from the staff for quite some time. I have a bad knee and not able to easily manage stairs. Nothing was available on the first floor. FIX THE ELEVATOR. Compensation should have been offered. Such as points or room discount. Very disappointing as a Platinum member
Go to a different IHG hotel in the area
ByMeekheal
novembre 07, 2023
If you check in late, the staff will likely be rude. I am IHG diamond status, I stay at IHG hotels 26-30 weeks a year. I have never experienced service quite this poor at any IHG facility. I will be avoiding this hotel for future stays in richmond.
Excellent Service
ByTyshia
novembre 01, 2023
Hello , i would like to say that i love Hussain. He is amazing and always helpful whenever i make my reservation. The cleanliness is my top priority. My room is always clean and fresh. Keep it up with everything.
Great Staff with a Well Kept Room
ByGomes11
octobre 26, 2023
The staff was friendly. The room was really clean and well kept. Exactly what I've come to expect from the IHG Team. I look forward to my next stay.
Not worthy of IHG branding
Bymel4711
octobre 18, 2023
While this property is in close proximity to the Richmond airport and has kitchen features for extended stays, I would not recommend this property for persons traveling especially on business. My room was not clean as there was broken glass on the tile and carpet, there was head hairs on the tub exterior surface, there was used Q-tips under the bathroom vanity. Per the front desk, maintenance had been performed in that room which left heavy fumes of paint or Kilz that permeated my suitcase and its contents. The workout room is shared with the guest laundry. The trash/towel bin was full and overflowing of dryer lint with a sock lying on the floor. Clearly this room had not been cleaned in quite some time. I have traveled around the world staying at IHG properties and this one is definitely not worthy of the brand.
pleasantly surprised
Byaunt carla
octobre 17, 2023
in town for a wedding. such little airport noise, i forgot where i was!! the room was spacious. another reviewer complained about not having black out curtains. maybe i had a different room but i didnt know if it was day or night! large tv with directv, hbo & at least one other premium movie channel. another reviewer complained about two remotes. true theres two but its not complicated. its unfortunate the city doesnt put in a sidewalk to make it walkable to the shopping center. a whole construction crew was staying there so it was a little intimidating outside for a single female at night with the group smoking & drinking but it was a non-issue. they took a lot of the parking spots too but again, a non-issue.
Great location
ByDonna7379
octobre 11, 2023
I would recommend this place to anyone who needs a hotel to stay. It’s close to everything that you may need. The beds were comfortable, the rooms were very clean. The maids were very friendly, and made sure that you were taken care of.
Good enough for one night
Bytsm1972
octobre 09, 2023
Bed was comfortable. But room smelled like stale cigarettes. Even though I had to sign a waiver to not smoke in the room.
Rooms smelled bad
ByDon6146
septembre 30, 2023
The first assigned room had bad carpet smells, probably from pet. The second room was better, but the A/C blew moldy smelling air which bothered my sinuses
Getaway
ByMiss pei
septembre 27, 2023
I just love candlewood hotel they are amazingly designed- they are clean and everything is just amazing. The best thing I like about this location is its close to the airport. Love it
Above & Beyond
ByUK_Carl
septembre 23, 2023
I have been staying at the Candlewood Suites Richmond Airport location for just over 4 years now, on and off.
I travel for work and use this as a base when in RVA.
The current management are exceptional and go above and beyond to make your stay as enjoyable and comfortable as possible.
The head Housekeeper whose name escapes me at the moment is an absolute Angel. She handles everything with a smile and nothing is too much for her.
The current GM, Saad Ali, is a total Gentleman and once again, nothing is too much trouble for him and he always makes us feel welcome and comfortable.
Both of them are a credit to the IHG brand and deserve recognition for it.
Along with the above mentioned, the current refurbishment which has taken place, the new TV’s, and the shower pressure, make this location an excellent place to lay your head.
You’ll be looked after I assure you 😁
Plenty of rooms
BySam1147
septembre 01, 2023
Looks a little old inside but you get a safe place to stay.