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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 344 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    344reviews

    • 5 Stars
      256
    • 4 Stars
      49
    • 3 Stars
      18
    • 2 Stars
      10
    • 1 Stars
      11

    Friendly staff

    By

    September 16, 2017

    platinumelite

    The room was clean and the beds comfortable. The a/c unit was hard to control the temp. the front desk staff was friendly and helpful. The cupboard was very limited. I prefer a breakfast option

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    Comfortable and GREAT Service

    By

    September 12, 2017

    platinumelite

    I have been bringing a group of 10 to 16 on a se4mi annual basis since the property opened with the exception of 2 years. I have always found the property to be clean, quiet, and the real plus is the staff. From the General Manager, Riita to everyone else we interact with at any level, the folks are always pleasant, and polite and sincerely want to make our stay enjoyable.

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    Great Stay

    By

    September 12, 2017

    Great stay for Richmond Raceway. it is quiet and plenty of places to dine within a mile. You can also grille on the back deck;

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    Great Hotel

    By

    September 06, 2017

    My family stayed overnight on our way back home to Toronto from Myrtle Beach. Great hotel. Good services. The in suite kitchen came in handy. We do this trip annually and have used this hotel numerous times in the last 10 years. Also, not a far drive to local restaurants so convenient from that perspectice. I recommend.
    Tom M

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    Great service and great room

    By

    August 30, 2017

    Staff at front desk very friendly and helpful. Room also very clean

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    Great room quality

    By

    August 26, 2017

    Liked the suite as it had a full kitchenette which was great for traveling! Pressure in the shower was almost too much though. Felt like it was taking layers of skin off. But other than that was a great experience and room was clean!

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    Clean, comfortable, excellent service

    By

    August 24, 2017

    platinumelite

    Would recommend staying here. Excellent kitchenette in room, full size fridge, and quiet.

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    Great lovation and comfortable bed.

    By

    August 23, 2017

    club

    I was down in Richmond for business and leisure. Thus was a great location for me. After I was done with work was able to leave to visit family only 3 miles away from hotel.

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    Great beds and service

    By

    August 23, 2017

    club

    They were very friendly as well as clean . The front desk clerk was understanding and aware of why we were staying that night . She also switched mistakes on my reservation. Overall great stay

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    Overall Accommodations and Service

    By

    August 16, 2017

    I loved the suite itself; the bed was very comfortable; the location of the hotel was excellent; there are a variety of restaurants located in close proximity; and the gentleman who processed my reservation was very professional! I am very sorry that I am unable to recall his name, but he went beyond the call of duty and provided written directions to Hadad's Lake. He was very friendly and truly an asset to your staff. I will definitely be returning to this location.
    (His name may be Johnson.)

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    Decent Experience.

    By

    August 08, 2017

    club

    Overall, a good value and clean. Friendly and courteous staff and hotel had decent amenities on-site. Parking is somewhat limited.

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    A great Candlewoods experience

    By

    August 04, 2017

    A well maintained racility. I would recommend this property to all IHG members.

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