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Shanghai Twelve at Hengshan"/>
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오픈 갤러리
HUALUXE Shanghai Twelve at Hengshan
12 Hengshan Road Xuhui District
Shanghai, Shanghai
200031
Mainland China
체크인: 2오후
체크아웃: 12오후
체크인 최저 연령: 16
Shanghai Twelve 앳 헝산 12 Hengshan Road Xuhui District
공항까지 거리
예약 우대 프로그램
- 최저가 보장
최저가 요금을 보장해 드리며, 그렇지 않을 경우 첫날 숙박은 무료입니다.
- 온라인 예약 보장
객실을 보장해 드립니다.
- 예약 수수료 없음!
직접 예약하는 경우 예약 수수료를 부과하지 않습니다.
- 개인정보 보호 및 사이트 보안
IHG는 고객의 프라이버시를 중요하게 여기며 고객의 정보를 보호하기 위해 노력합니다. 고객이 제공한 모든 개인 정보는 암호화되어 안전하게 보호됩니다.
服务一流，地理位置特别好
맥스와 만지음
8월 13, 2025
前台办理入住的陈先生非常体贴细心，服务预见性到位，安排周到，早餐餐厅服务员和Chef服务也非常好，健身房设施非常不错，服务人员专业
Friendly staff and amazing breakfast
BySuSQ
8월 02, 2025
My parents and I had a great stay at the hotel. The front desk lady generously offered us complementary breakfast. She was friendly and welcoming, asking us if we need anything. Breakfast was delicious.
可能我住到ihg的地板酒店
Bytaoss
7월 19, 2025
一颗星送给礼宾部，感谢你们的协助。
房间非常脏，地毯几乎无清洁，床品清洁不到位，睡醒隔天小腿碰到床品的地方有类似被虫咬的红肿块。浴巾大概等同于擦地抹布，黑黑的，破破的，臭臭的，油油的。浴室台盆浴缸，淋浴间，估计也被清洁阿姨放弃了，该发霉发霉，该破损破损。不知道此酒店其他房间如何。
ne star goes to the concierge team for their helpful and friendly service — thank you for your assistance.
Unfortunately, the condition of the room was extremely poor. The carpet was barely cleaned, and the bedding didn’t seem properly sanitized. I woke up with red, swollen marks on my lower legs where they had touched the bedding, possibly from insect bites.
The towels were shocking — dark, torn, smelly, and greasy, barely distinguishable from floor rags. The bathroom sink, bathtub, and shower area were all moldy or damaged, seemingly neglected altogether by housekeeping.
I’m not sure if other rooms in the hotel are the same, but this stay was deeply disappointing.
Bad Stay: Poor Hygiene, Faulty Facilities
ByHidden
7월 03, 2025
My stay at this hotel was very disappointing due to several issues:
Hygiene:
The cleanliness was far below expectations. I found a long hair on the face towel in my room, even though I have short hair. The plates in the temporary lounge on the first floor were covered in grease and water stains, making them unusable. Later, I tried the upstairs lounge, but the plates there were also not clean.
Facilities:
There were multiple problems with the room facilities. The shower adaptor was bent, making it very difficult to shower properly. The curtains could not be opened with the electric controls and would get stuck; even trying to open them manually didn’t work. One of the floor lamps could not be turned off, so the room was too bright for sleeping. The internet connection was unstable and frequently disconnected.
Other Issues:
After dusk, termites started flying into the room, which was very unpleasant. The lounge experience was extremely disappointing, and I would rate it zero. Additionally, no one ever answered the express service phone line when I called for assistance.
Overall, I would not recommend this hotel based on my experience.
nice
Byjames
6월 12, 2025
this is nice，but i don't know why 50 characters are required.
nice view but bad experience
ByHong
6월 10, 2025
Generally, it is a good experience to stay here. They have beautiful decorations in the hall and the room. The balcony has a stunning view of natural scenery. But I think the hotel should focus more on the room service:
1. The WiFi in the room is very unstable. Even for a simple card game. Multiple lags when watching videos.
2. Lots of mosquitoes in the room, and I couldn't sleep well for the 2 whole nights. It was so upset.
Feel like at home
ByLuluna
6월 05, 2025
Staying at this hotel again, I was warmly welcomed by front desk staff, Gavin, Joanna, Miss Zhu etc. And the concierge team also provided attentive service, assisting with luggage handling and package deliveries, making me feel truly at home.
숙박 이 만족스러웠습니다
ByChris Lim
6월 04, 2025
A hotel with remarkable service. The restaurant manager remembered my room number on the second day. The hotel has a nice swimming pool with well-maintained gym equipment.
Too bad the pool closes by 8:50pm, a tad early as I've meetings in the evening.
Pearl if IHG an Shanghai - getting dated
ByrundholzPHX1974
5월 20, 2025
Perfect location, cool Viva and high class all around. The Hotel is getting dated - still no issues - recommend to stay.
Disappointed stay
ByYC Tham
4월 02, 2025
Everything was fine from the beginning. I managed to get a room with early check-in but the bad thing happened at late night when I was going for bed. A strong smoking smell came to my room and affected the quality of sleep on the night. Despite the front desk sent an air purifier machine to my room but it took time to get rid of the smell. Not a happy stay.
Gem in Shanghai
ByAimee
4월 01, 2025
I really enjoyed the stay at HUALUXE. The check in process was quick and easy, with a free upgrade being the elite platinum member. The room was large and clean. The buffet breakfast was elaborate with both traditional Chinese and Western food items. Location was convenient to lots of coffee shops and bars, as well as the #1 metro station. I will definitely stay again when I am in Shanghai.
Maintenance time
Neil
3월 24, 2025
Guys
I stay there a lot. In using the steam and sauna every time I come one or more things are out of order. On this trip EVEYTHING except the sauna was out of order. Please do better or I will have to stay somewhere else.
Second I called room service before 7pm and was told the dish I wanted had sold out!