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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

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FAQs

Access our information center to find answers to most Frequently Asked Questions.

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Submit an online form to notify us of a problem or concern. We will review your issue and get back to you in a timely manner.

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Need more help? Contact your nearest Worldwide Reservations Office.

Most Frequently Asked Questions


Reservations

It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

IHG® Rewards Club

You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
You can call your nearest IHG® Rewards Club Service Center or email us to retrieve your membership number
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
Simply go to the IHG® Rewards Club home page, enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.

Kimpton

From early 2018, if you stay at any Kimpton hotel on a qualifying rate, you will be eligible to earn IHG® Rewards Club points. However, new Kimpton hotels, such as the Kimpton De Witt in Amsterdam, will already be part of IHG Rewards Club in 2017, providing IHG Rewards Club members the ability to earn points sooner.
From early 2018, IHG Rewards Club points will be awarded for spend on room nights. At this time, spend on food & beverage and other incidentals will not be eligible for points.
From early 2018, you will be able to use IHG Rewards Club points to book Reward Nights at any Kimpton hotel. However, new Kimpton hotels such as the Kimpton De Witt in Amsterdam will already be part of IHG Rewards Club in 2017, providing IHG Rewards Club members the ability to redeem points sooner. All terms and conditions associated with IHG Reward Nights will apply.
You will be able to use your valid free night(s) at all Kimpton hotels from early 2018. However, new Kimpton hotels such as the Kimpton De Witt in Amsterdam will already be part of IHG Rewards Club in 2017, providing IHG Rewards Club members the ability to use free night certificates sooner. All terms and conditions with the free night will apply.
Yes. From early 2018, you will be recognized by your IHG Rewards Club membership level and receive your IHG Rewards Club benefits when staying at any Kimpton hotel.
In addition to the rich benefits associated with being an IHG Rewards Club member, you can expect the heart-felt care, locally-infused design, chef-driven and locally inspired restaurant, and added perks like wine hour, yoga mats and bikes for borrow that are the hallmarks of Kimpton hotels. For Elite members (Gold Elite, Platinum Elite and Spire Elite), your Welcome Amenity will be a specialized Kimpton perk known as “Raid the Bar,” where you will be able to choose a snack or drink from your in-room mini-bar or enjoy a glass of wine or cocktail at a Kimpton bar or restaurant.
Yes, where we are able to match your existing IHG Rewards Club and Kimpton Karma Rewards accounts, we will automatically merge them in early 2018 and you will receive communication with additional information when this occurs. Please continue to enjoy both programs as they remain separate for the rest of 2017.