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Get Help with IHG Hotel Payments, Charges, and Billing
Find answers about deposits, authorization holds, payment methods, hotel bills, taxes and fees, family room charges, and the steps to take when a receipt or hotel charge needs review.
Articles
How do deposits, incidental holds, and preauthorizations work at IHG hotels?
Where can I see the total price, taxes, and fees before booking an IHG stay?
What should I do if my IHG receipt is wrong or if I need to dispute a charge?
Which payment methods can I use for an IHG reservation and hotel stay?
How does IHG's Best Price Guarantee work if I find a lower rate elsewhere?
How long does it take for an IHG authorization hold to be released?