How Do I Get a Copy of My IHG Hotel Bill or Folio?
IHG One Rewards members can look for eligible past-stay folios in Account Activity. If a folio is unavailable, use the support options below to request a copy of your hotel bill.
Finding Your Bill as an IHG One Rewards Member
If you're an IHG One Rewards member, you can locate folios for past stays directly using the Account Activity page, either online or in the IHG One Rewards app.1 This gives you a record of your stay, including the room charges and any eligible points earned for that visit.
If You Are Not a Member or Need Further Assistance
If you are not an IHG One Rewards member, or if you can't locate your folio through Account Activity, IHG Customer Care can help you get a copy of your bill directly.2 Have your confirmation number, the hotel name, and your stay dates ready, since these details help the team locate the correct folio faster.
Where to Get Help
For a bill from a recent stay, check Account Activity first if you're a member. For any bill you can't locate yourself, contact IHG Customer Care. General billing questions are also covered in the IHG Customer Care FAQ.
1. Folio availability in Account Activity may vary by hotel and by how recently the stay occurred. Some franchise-operated hotels may take longer to post final folio details.
2. It is the guest's responsibility to provide accurate stay details when requesting a copy of a bill. IHG cannot release billing details for a stay to anyone other than the guest of record without proper verification.