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FAQs

General

Reservations
Best Price Guarantee
IHG® Corporate Information
Website
Reservations

How do I change or cancel my reservation?

It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.


Do I incur Booking Fees when booking online?

No. Many third-party travel Web sites charge a booking fee for every reservation made, some as high as $10 per booking. We don't charge any booking fees for making reservations directly with us.


Why do we require a credit card for Internet reservations?

By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.


Where are our hotels located?

We have more than 650,000 rooms and over 4,500 hotels in 100 countries/regions. View our hotel listings.


How do I book a stay with IHG® Rewards Club points?

You can book your IHG® Rewards Club points stay on any IHG website or the IHG® Rewards Club website. Simply log in with your IHG® Rewards Club number and PIN, then visit the Reward Nights page to book or select “Reward Nights” in the Rate Preference drop-down in the reservations module and book as usual.


How do I plan a meeting, event or group reservation?

IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.


Where can I find information about all IHG hotel locations?

Explore hotels and destinations to find hotel listings for over 4,500 hotel locations all over the world. You can also find city guides and you can find hotels by a variety of interests, like pet-friendly hotels, beach hotels and more.

Best Price Guarantee

Where can I find more information about the IHG Best Price Guarantee?  

The IHG Best Price Guarantee is our promise that you will always find the best hotel room prices for any IHG property on our websites. Learn more about IHG's Best Price Guarantee. View the complete terms and conditions.

IHG® Corporate Information

Where can I find information about working at IHG?

IHG is the world’s leading hotel and hospitality organizations. Learn more about available IHG employment opportunities and join our team. 


Where can I find information about hotel franchising and development?

IHG is the world's largest hotel group by number of rooms. IHG franchises, leases, manages or owns, through various subsidiaries, over 4,500 hotels and more than 652,000 guest rooms in 100 countries/regions and territories around the world. If you are interested in hotel franchise or hotel management services, please visit our IHG Franchising Opportunities page to learn more about joining our winning team.


How can my organization become an IHG affiliate?

The IHG Affiliate Program provides your users with access to over 4,500 hotels and over 652,000 guest rooms in 100 countries/regions and territories around the world. Join the IHG Affiliate Program now and start earning a percentage of consumed bookings generated from your organization’s website.

Website

Why does your website look different?

You may have noticed that portions of our websites have been redesigned. We hope you'll enjoy this seamless, faster online booking experience that works the same whether you're planning travel from your home computer or booking with your mobile device on the run. We’ve added new features that can be viewed on your mobile phone, tablet, or laptop so it's easy to book an IHG® hotel wherever you are.


How can I share feedback about a recent hotel stay?

We hope you had the best possible stay with us. Use our General Comment or Compliment online form to provide feedback and it will be sent to our Guest Relations Department.


Where can I report a website problem?

We apologize if you are having any issues with our website. We want to hear about them so we can give you, and all guests, the best possible experience online. Use Feedback tab on the left (or Menu on a mobile device) to let us know about your experience.


How do we protect your privacy?

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.


Is my credit card safe?

We at IHG are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

IHG® Rewards Club

Account
Points
Program
Rewards
Hotel Reviews
Kimpton
Account

How can I change my PIN?

You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".


How can I sign into my account online?

You may sign into your account at any time via the “Sign In” prompt at the top right of every page.


What if I have forgotten my membership number?

You can call your nearest IHG® Rewards Club Service Center or email us to retrieve your membership number.


I have forgotten my PIN. How can I retrieve it?

Retrieve my PIN.


No email address on file?

Simply call the IHG® Rewards Club Service Center and speak to one of our helpful account managers.


How do I create a PIN?

If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.


I cannot find my IHG® Rewards Club card. Can I get a new one?

Yes. Just sign into your account, click on “View Member Materials” and print a new card. You can begin using it immediately. Or, you can choose “Order Card” if you wish to get a plastic card which will be sent to your address within 2-4 weeks.


How often will I receive a IHG® Rewards Club eStatement?

You will receive your account activity in a monthly eStatement. If you do not wish to receive these, please update your email subscription in Communication Preferences.


How do I update my email, account information and/or preferences?

Sign into your account and go to Preferences at the top of the page to update your information.


How do I deposit point vouchers online?

Go to our Point Voucher redemption page and enter your IHG® Rewards Club number and voucher number.


Can I purchase IHG® Rewards Club points?

IHG® Rewards Club points can be purchased in 1,000 point increments, up to a maximum of 100,000 points in a calendar year. For detailed information on costs, increments amounts, and additional terms and conditions, simply sign into your account and go to https://storefront.points.com/IHG-rewards-club/en-US/buy.


Can I transfer points to my family and friends?

IHG® Rewards Club points can be transferred to another IHG® Rewards Club member in 1,000 point increments for $5 USD per 1,000 points. There is no limit to the number of points a member can transfer or receive. Click to Transfer points now. For cost, increments amounts, and additional terms and conditions, go to the Account Status page. For additional assistance, you may call the IHG® Rewards Club Service Center.


Do IHG® Rewards Club Points expire?

To reward our guests who choose to stay with us more often, we focus more programme benefits toward members who earn and redeem on a regular basis. All points will expire after 12 months if there's no account activity. But it's easy to maintain your points balance. Just earn or redeem once a year through any of our IHG hotels or partners.


How do I become an IHG® Rewards Club Gold Elite member?

IHG® Rewards Club Gold Elite membership will be awarded to you if you have a minimum of 10 nights at qualifying rates; earn at least 10,000 Elite Qualifying points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here.


How do I become an IHG® Rewards Club Platinum Elite member?

IHG® Rewards Club Platinum Elite membership will be awarded to you if you have a minimum of 40 nights at qualifying rates; earn at least 40,000 Elite Qualifying points during a calendar year. Once you have earned Platinum Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here.


How do I become an IHG® Rewards Club Spire Elite member?

IHG® Rewards Club Spire Elite membership will be awarded to you if you have a minimum of 75 nights at qualifying rates; earn at least 75,000 Elite Qualifying points during a calendar year. Once you have earned Spire Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here.


If I qualify for the Spire Elite, how long will I be able to access my Choice Benefit?

Once you qualify for Spire Elite, you'll be able to access and choose your Choice Benefit until the end of the program year (usually the end of the following calendar year.)

For example, if you earn our newest membership level in August 2015, you'll have until 31 December 2016 to select your Choice Benefit.


I would like to upgrade my friend to Platinum Elite, but my friend is not an IHG Rewards Club member. Is this possible?

Yes, you can nominate to upgrade someone to Platinum Elite but your friend will need to enroll in IHG Rewards Club first, by simply logging on to ihg.com/rewardsclub and selecting “Join IHG Rewards Club".


As a Spire Elite member, if I choose 25,000 bonus points this year for my Choice Benefit and I requalify for Spire Elite next year, will I get to make another choice next year?

Yes, each year that you earn or maintain Spire Elite, you'll earn another Choice Benefit. And each year you can make a different choice.


As a Spire Elite member, can I switch my Choice Benefit selection if I change my mind?

No, as both Choice Benefits are processed instantly, we are unable to reverse your choice once selected.


As a Spire Elite member, I'm ready to choose my Choice Benefit! How do I make my selection and how long will it take to see the points or for my friend to be upgraded?

Simply log-in to your account on ihg.com/rewardsclub and you'll be able to make your selection in your account. If you choose points, we'll deposit the points into your account immediately. If you choose to upgrade a friend to Platinum Elite, all you'll need is your friend's IHG® Rewards Club member number (or have them sign up at ihg.com/rewardsclub if not already a member), and we'll instantly upgrade your friend to Platinum Elite.

Points

How can I add my IHG® Rewards Club number to an existing reservation?

Simply log into My Account and search for your existing reservation from the "Stays and Events" page. Click "Search for Missing Past Stay" to add it to your reservation as well as earn your points/miles.


How long will it take my IHG® Rewards Club points to post to my account after a recent stay?

Please allow seven business days after you check out for points from a recent stay to post to your account. If it has been more than seven days and your points are still missing, you can contact a Customer Care Center or fill out a Missing Points form.


How do I get credit for a missing stay?

A stay takes seven business days from the date of check-out to post on your IHG® Rewards Club account. Stays prior to enrollment are not eligible for credit. However, as a IHG® Rewards Club member you may request credit for stays up to six months after check-out. If you need assistance regarding missing stays or point postings, please submit a Missing Points form.


I am missing points from one of your partners. How can I get my credits from them?

If you need assistance regarding missing partner credit/points, please complete a Missing Points form.


Which hotels offer the opportunity to earn IHG® Rewards Club points?

Earn points through the IHG® Rewards Club family of brands: Intercontinental® Hotels & Resorts, Kimpton® Hotels, HUALUXE® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN® Hotels, Holiday Inn® hotels, Holiday Inn Express® hotels, Holiday Inn Resort®, Holiday Inn Club Vacations®, avidTM hotels, Staybridge Suites® hotels and Candlewood Suites® hotels.


How many points do I earn when I stay?

If you enroll in IHG® Rewards Club while staying at any IHG hotel (excluding ANA partner hotels worldwide), you will earn 1,000 points for that qualified enrolling stay. For subsequent stays, and for all stays if you enroll by some other means, you will earn:

10 IHG® Rewards Club base points per eligible $1 USD spent at all:

  • InterContinental® Hotels & Resorts
  • Kimpton® Hotels*
  • HUALUXE® Hotels & Resorts
  • Crowne Plaza® Hotels & Resorts
  • Hotel Indigo®
  • EVEN® Hotels
  • Holiday Inn® hotels
  • Holiday Inn Resort®
  • Holiday Inn Club Vacations®
  • Holiday Inn Express® hotels
  • avidTM hotels

* Other spend, such as for food and beverage, is excluded at Kimpton® Hotels

5 IHG® Rewards Club base points per eligible $1 USD spent at all:

  • Staybridge Suites® hotels
  • Candlewood Suites® hotels

Points earning varies at ANA partner hotels


What do I need to do to ensure that I earn points or miles whenever I stay at your hotels?

To receive credit/points, be sure to provide your IHG® Rewards Club membership number when making a reservation and again upon checking in at the hotel.


What is the difference between a stay and a night?

A “night” is considered one night at any of our hotels. A “stay” can consist of any number of consecutive nights at the same hotel, regardless of frequency of check-in/check-out.


When is a night or stay considered qualifying?

A "stay" or "night" is qualified when paying qualifying room rates, which include most business and leisure rates.


What are qualifying room rates?

Qualifying room rates are applied when you book through IHG central reservation offices, IHG Web sites, travel agents or directly at the hotel. In North, South and Central America and the Caribbean, points may be awarded on locally negotiated rates if these rates are discounted less than 30%. In Asia, the Middle East, Africa and Greater China (Mainland China, Hong Kong, Macau) hotels and resorts, Qualifying Rates include all locally negotiated rates.


Can I earn points and miles at the same time?

Your IHG® Rewards Club account must reflect either a points or a mileage earning preference. However, you can switch from one to the other at any time by updating the preferences on your account. Occasionally, there are IHG® Rewards Club promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details.


How do I change my earning preference?

To change your earning preference please sign into your IHG® Rewards Club account, go to My Account and Preferences to select your choice of earning IHG® Rewards Club points OR airline miles.


Other than hotel stays, how else can I earn points?

In addition to staying at any IHG hotel, there are many other ways to earn IHG® Rewards Club Points including:

  • On all Eligible Charges charged to the member's room. Eligible charges, except at Kimpton® Hotels, include food and beverage, telephone, laundry, and in-room movies charged to the member’s room. Charges at restaurants not operated by the hotel may not be eligible for points. Hotels may choose to award points for other charges at their discretion.
  • For purchasing goods and services with our partners. View a complete list of our partners on our Partner page.
  • When using an IHG® Rewards Club credit card for everyday purchases.

You can also buy points! Use them for family travel, give them as a gift to other IHG® Rewards Club members or use them as business incentives.


I am not yet a member but I have been staying at your hotels for quite some time now. Can I earn points or miles for those stays?

IHG® Rewards Club points cannot be retroactively credited for stays prior to enrollment.


How do I earn airline miles for a stay?

You can earn miles with our frequent flyer program partners by changing your earning preferences or by calling the IHG® Rewards Club Service Center.

When miles are transferred to a frequent flyer account, both accounts must be in the same name to avoid airline reject. This is for the member’s protection so that no unauthorized transfers may occur. Once transferred to an airline, they may not be returned to the members' IHG® Rewards Club account.


Can I earn points when I book on third-party sites?

Most rates booked through most third party web sites, complimentary hotel stays and any other rates not defined as a Qualifying Room Rate are not eligible for points.


For which offers am I registered?

To see your Offers you'll need to sign into your IHG® Rewards Club® Rewards account. Once signed in to My Account click ’Offers’, then see “You’ve signed up for these offers:” at the bottom of the page.


I don't see a promotion in my Offers. Does that mean that I'm not registered?

While most of the promotions you have signed up for will appear in Offers, there are a few that will not. To ensure you have been registered for a specific promotion, please contact the IHG® Rewards Club Service Center near you.


How will I know which of my stays qualified for a promotion?

You can find the list of your stays that counted towards a specific promotion by signing into your account and clicking ”Account Activity” on the menu on your left hand side.


How do I make sure my stay gets counted toward the promotion if it isn’t listed in the Activity Detail?

If you are missing points from a promotion, please complete the Missing Points form to request a review. A Customer Care representative will use the details you provide to research the problem and contact you with a resolution.


Can I redeem my points for airline miles?

You may convert your IHG® Rewards Club points to miles/credit with participating frequent flyer programs. Conversions must be made in block increments for specified Frequency Alliances. To redeem your points for airline miles or credits, please call your nearest IHG® Rewards Club Service Center. The posting time of frequent flyer miles varies by airline and can take up to six weeks to post to your frequent flyer account.


Can I convert my airline miles to IHG® Rewards Club points?

No, we do not currently offer this option. However, you can convert IHG® Rewards Club points to miles with many of our airline partners.


When I convert points to airline miles, how long does it take until the miles are credited to my frequent flyer account?

The posting time of frequent flyer miles varies by airline and can take up to six weeks to post to your frequent flyer account.

Program

Can I earn points or miles for stays that occurred prior to my enrollment in the IHG® Rewards Club program?

IHG® Rewards Club points cannot be retroactively credited for stays prior to enrollment.


How can I enroll in IHG® Rewards Club?

Enrollment is easy and FREE. Simply go to the IHG® Rewards Club enrollment page, enroll at any of our hotels or contact the IHG® Rewards Club Service Center.


At what hotels can I earn IHG® Rewards Club Points when I stay?

Earn points through the IHG® Rewards Club family of brands: InterContinental® Hotels & Resorts, Kimpton® Hotels, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn® hotels, EVEN® Hotels, HUALUXE® Hotels & Resorts, Holiday Inn Express® hotels, Holiday Inn Club Vacations®, Holiday Inn Resort®, avidTM hotels, Staybridge Suites® hotels and Candlewood Suites® hotels.


How many points do I earn when I stay?

If you enroll in IHG® Rewards Club while staying at any IHG hotel (excluding ANA partner hotels worldwide), you will earn 1,000 points for that qualified enrolling stay. For subsequent stays, and for all stays if you enroll by some other means, you will earn:

10 IHG® Rewards Club base points per eligible $1 USD spent at all:

  • InterContinental® Hotels & Resorts
  • Kimpton® Hotels*
  • HUALUXE® Hotels & Resorts
  • Crowne Plaza® Hotels & Resorts
  • Hotel Indigo®
  • EVEN® Hotels
  • Holiday Inn® hotels
  • Holiday Inn Resort®
  • Holiday Inn Club Vacations®
  • Holiday Inn Express® hotels
  • avid™ hotels

* Other spend, such as for food and beverage, is excluded at Kimpton® Hotels

5 IHG® Rewards Club base points per eligible $1 USD spent at all:

  • Staybridge Suites® hotels
  • Candlewood Suites® hotels

Points earning varies at ANA partner hotels


Can I earn points and miles at the same time?

Your IHG® Rewards Club account must reflect either a points or a mileage earning preference. However, you can switch from one to the other at any time. On rare occasions, there are IHG® Rewards Club promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details.


Will my points ever expire?

To reward our guests who choose to stay with us more often, we focus more program benefits toward members who earn and redeem on a regular basis. Club level membership points will expire after 12 months if there's no account activity. But it's easy to maintain your points balance. Just earn or redeem once a year through any of our IHG hotels or partners. Points do not expire for current Elite members.


How do I become an IHG® Rewards Club Gold Elite member?

IHG® Rewards Club Gold Elite membership will be awarded to you if you have a minimum of 10 nights at qualifying rates; earn at least 10,000 Elite Qualifying points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here.


How do I become an IHG® Rewards Club Platinum Elite member?

IHG® Rewards Club Platinum Elite membership will be awarded to you if you have a minimum of 40 nights at qualifying rates; earn at least 40,000 Elite Qualifying points during a calendar year. Once you have earned Platinum Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here.


How do I become an IHG® Rewards Club Spire Elite member?

IHG® Rewards Club Spire Elite membership will be awarded to you if you have a minimum of 75 nights at qualifying rates; earn at least 75,000 Elite Qualifying points during a calendar year. Once you have earned the newest membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here.


If I qualify for the Spire Elite, how long will I be able to access my Choice Benefit?

Once you qualify for Spire Elite, you'll be able to access and choose your Choice Benefit until the end of the program year (usually the end of the following calendar year.) For example, if you earn our newest membership level in August 2015, you'll have until 31 December 2016 to select your Choice Benefit.


I would like to upgrade my friend to Platinum Elite, but my friend is not an IHG Rewards Club member. Is this possible?

Yes, you can nominate to upgrade someone to Platinum Elite but your friend will need to enroll in IHG Rewards Club first, by simply logging in to ihg.com/rewardsclub and selecting “Join IHG Rewards Club".


As a Spire Elite member, if I choose 25,000 bonus points this year for my Choice Benefit and I requalify for Spire Elite next year, will I get to make another choice next year?

Yes, each year that you earn or maintain Spire Elite, you'll earn another Choice Benefit. And each year you can make a different choice.


As a Spire Elite member, can I switch my Choice Benefit selection if I change my mind?

No, as both Choice Benefits are processed instantly, we are unable to reverse your choice once selected.


As a Spire Elite member, I'm ready to choose my Choice Benefit! How do I make my selection and how long will it take to see the points or for my friend to be upgraded?

Simply log in to your account on ihg.com/rewardsclub and you'll be able to make your selection in your account. If you choose points, we'll deposit the points into your account immediately. If you choose to upgrade a friend to Platinum Elite, all you'll need is your friend's IHG Rewards Club member number (or have them sign up at ihg.com/rewardsclub if not already a member), and we'll instantly upgrade your friend to Platinum Elite.


Can I earn points on meetings?

Yes, you can earn points on qualified meetings by becoming a member of IHG® Business Rewards. If you are already an IHG® Rewards Club member, click here to update your account.

Rewards

Will I earn points or miles on Reward Nights?

Points will not be issued when you stay on Reward Nights but you will earn points or miles on all eligible charges billed to your room during your stay such as food and beverage, telephone, and in-room movies (only Qualifying Room Rates are eligible for points at Kimpton® Hotels). Charges at restaurants not operated by the hotel may not be eligible for points.


Can I use a combination of points and cash on a Reward Nights reservation?

Yes. You may choose to redeem Points for a Reward Night by using your existing Points for all required Points for the desired Reward Night, or using your existing Points and purchasing additional Points in various increments to total the required Points.


If I cancel a Reward Night reservation that was made through the Points & Cash program, can I get a refund?

You will get your points back instantly when you cancel a Reward Nights reservation, however, the cost for the Points purchased is non-refundable. No cash will be refunded.


How late can I cancel a Reward Night reservation?

Most Reward Night reservations will allow you to cancel a day before your check-in date. Please check your confirmation details for specific information.


How soon will I get my points back if I cancel a Reward Night reservation?

You will get your points back instantly when you cancel a Reward Night reservation.


What will happen to my points if I cancel beyond the cancellation date?

You will get your points back instantly however the credit card you used in making the reservation will be charged the corresponding no-show fee.


Do I need to make a reservation to redeem a Reward Night?

Reward Nights require a reservation. Please select Reward Nights as your rate preference when booking online.


How soon can I book a Reward Nights reservation?

While we encourage members to book Reward Night reservation in advance, most can be booked on the day of stay as long as rooms are available at your preferred hotel.


What type of room can I book under Reward Nights?

Reward Night reservations apply to standard rooms only as defined by each participating property.


How many rooms can I book under Reward Nights?

When redeeming points for a Reward Night, you may only book one room at a time. Continue to complete your reservation with one room. Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.


What is not included in your Reward Night reservation?

Reward Night rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.


What are no blackout dates?

Hotels set aside Reward Nights for every day of the year regardless of holidays, seasons or special events. Availability is based on a first come, first served basis.


Can I use my points on an existing reservation?

Points cannot be used on existing reservations. Reward Nights must be booked in advance.


I'm staying at your property and I'd like to add a night on using my points. How do I do that?

You need to book the additional night online or by calling the IHG® Rewards Club Service Center. Please note, however, it is subject to availability.

Hotel Reviews

Where can I learn more about the Guest Reviews Terms & Conditions?

Read our Guest Reviews Terms & Conditions


Who can submit Reviews on this website?

Guests of IHG hotels may submit reviews if:

  • They can provide a verified confirmation number, check-out date and last name associated with the reservation
  • They sign into the IHG® Rewards Club account used to reserve the hotel they wish to review


How do I submit a Review on this website?

If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.*

*not applicable to Kimpton® hotels

To access the hotel details page of the hotel you’d like to review you may:

  • Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
  • Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.

Remember that, since this is a new program that is being implemented gradually, all hotels may not be participating yet.


What is a Verified Guest?

To best serve our guest community, we only display reviews from verified guests. Our verification process involves requesting a few pieces of information, including last name, hotel confirmation number and check-out date, which we use to confirm instantly that a reviewer has been a guest of the hotel he or she wishes to review.


I am trying to use the confirmation number I received while booking my stay on a non-IHG website (example: Orbitz, Expedia, Travelocity), but am unable to log in.

Often, these non-IHG website provide you a confirmation number associated with their website rather than a confirmation number associated with our IHG reservation system.

If you have a copy of the bill given to you when you checked out of the hotel, you can find your IHG-specific confirmation number there. Otherwise, you will need to contact the hotel at which you stayed to obtain your IHG-specific confirmation number.


The link you emailed me to request a review of my stay is not working. How can I leave my review?

If the link in your email is not working, you can still submit a review of your stay.

If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.

To access the hotel details page of the hotel you’d like to review you may:

  • Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
  • Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.


I can’t find my confirmation number, check-out date, or both

If you are a IHG® Rewards Club member and you booked your stay via your IHG® Rewards Club account, simply log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, check to see if you still have the confirmation email we sent to you when you booked your hotel stay or if you have a copy of the bill given to you when you checked out of the hotel. These documents should contain all of the information you need to be able to submit a review. Otherwise, you will need to contact the hotel at which you stayed to obtain your relevant hotel stay information.


How do I submit reviews for previous hotel stays?

If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.*

To access the hotel details page of the hotel you’d like to review you may:

  • Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
  • Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.Remember that, since this is a new program that is being implemented gradually, all hotels may not be participating yet.


Why can’t I edit my review?

Unfortunately, our system does not allow for editing of reviews. You may comment on your review and/or post a subsequent review if there is something you’d like to add.


Why hasn’t my review been posted?

Generally, your review should be posted within 24–72 hours. However, since this is a new feature and is being implemented in phases, it may take a little longer in the initial phases. If you chose to receive email notifications, we will email you when your review has been posted.


Will IHG keep my personal information safe and private?

Yes, we will not sell your information to any third parties. Please review our privacy policy to find out about the measures we take to keep your personal information private.


Where do I go to read my review?

Once your review has been posted, you can visit the hotel details page for the hotel you reviewed to read it. To access the hotel details page, simply search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.


Why didn’t my review post to Facebook?

Generally, your review should be posted within 24–72 hours. However, since this is a new feature and is being implemented in phases, it may take a little longer in the initial phases. If you chose to receive email notifications, we will email you when your review has been posted.


Why am I unable to submit a review for one of my recent hotel stays?

We understand your frustration and we apologize for the inconvenience. The Guest Reviews program is a new program IHG is implementing gradually across our hotel properties and websites. Therefore, the hotel you would like to review may not be participating yet. We thank you for your interest in helping future hotel guests by submitting a review and hope that you will check back with us when we launch the reviews program fully.


Why am I only able to see reviews in certain languages?

At this time, Guest Reviews are supported only in English, Spanish, German, and Chinese.  We do plan to feature the Guest Reviews functionality in all of the languages IHG supports in the future.

Kimpton

Will I earn IHG® Rewards Club points for stays at Kimpton® hotels?

From January 1, 2018, you are eligible to earn IHG® Rewards Club points when you stay at any Kimpton hotel on a qualifying rate.


Will I be able to earn points for all spend at Kimpton hotels?

IHG Rewards Club points will be awarded for spend on room nights. At this time, spend on food & beverage and other incidentals will not be eligible for points.


Can I redeem IHG Rewards Club points for Reward Nights at Kimpton hotels?

Beginning January 2018, you are able to use IHG Rewards Club points to book Reward Nights at any Kimpton hotel. All terms and conditions associated with IHG Reward Nights will apply.


Will I be able to use my valid free night(s) at Kimpton hotels?

Beginning January 2018, you are able to use your valid free night(s) at all Kimpton hotels. All terms and conditions associated with the free night will apply.


Will I receive all my IHG Rewards Club benefits at a Kimpton hotel?

Yes. You will be recognized by your IHG Rewards Club membership level and receive your IHG Rewards Club benefits when staying at any Kimpton hotel.

For Elite members (Gold Elite, Platinum Elite and Spire Elite), your Welcome Amenity will be a specialized Kimpton perk known as “Raid the Bar,” where you will be able to choose a snack or drink from your in-room mini-bar or enjoy a glass of wine or cocktail at a Kimpton bar or restaurant.


As an IHG Rewards Club member, what can I expect at a Kimpton hotel?

In addition to the rich benefits associated with being an IHG Rewards Club member, you can expect the heart-felt care, locally-infused design, chef-driven and locally inspired restaurant, and added perks like wine hour, yoga mats and bikes for borrow that are the hallmarks of Kimpton hotels.

For Elite members (Gold Elite, Platinum Elite and Spire Elite), your Welcome Amenity will be a specialized Kimpton perk known as “Raid the Bar,” where you will be able to choose a snack or drink from your in-room mini-bar or enjoy a glass of wine or cocktail at a Kimpton bar or restaurant.


If I received credentials for a newly created IHG Rewards Club account but was already a member, can I merge my accounts?

Yes. We are happy to assist with ensuring all account activity and points balances transfer correctly to one IHG Rewards Club account. Please call our customer care center at (888) 695-4678 and our team will assist in merging your accounts.