What Are IHG's Cancellation Deadlines and Penalties?
IHG does not have one cancellation deadline or penalty that applies to every reservation. The policy for your stay depends on the hotel and rate booked and is shown during booking and in your reservation details.
There Is No Single Cancellation Policy Across All IHG Hotels
Cancellation deadlines and penalties vary by hotel, rate type, season, local events, and other factors. There is no standard cancellation window that applies across every IHG property.1 A typical cancellation deadline for many hotels is the day prior to arrival, but this can be shorter or longer depending on the specific rate and hotel, especially during high-demand periods or special events.
Where to Find the Cancellation Policy for Your Reservation
The cancellation policy for your specific stay is shown at two points in the booking process, and again afterward if you need to check it.
During booking: The cancellation policy appears on the Select a Rate page when you're choosing your room and rate.
Before you confirm: The same cancellation policy displays again just before you click "Book Reservation," giving you a final chance to review it.
On an existing reservation: You can review the cancellation policy for a booking you've already made by visiting Manage Your Reservations.
What Happens If You Cancel Late or Don't Show Up
If you cancel after a reservation's cancellation deadline, or if you don't check in on the date of arrival (a "no-show"), the hotel will typically charge a penalty rather than issue a full refund. This penalty is usually the first night's room rate plus tax, and any remaining nights on the reservation are cancelled.2 Non-refundable deposits, where applicable, are not refunded under a late cancellation or no-show. It is important that you check with the property to understand their cancellation policy.
If you booked with points, a late cancellation or no-show still results in your points being redeposited into your account, but the credit card on the reservation may still be charged the hotel's cancellation fee.3
Where to Get Help
For the exact cancellation policy on a specific reservation, check Manage Your Reservations or contact the hotel directly. For general questions, contact IHG Customer Care or see the IHG Customer Care FAQ.
1. Cancellation deadlines, penalty amounts, and refund eligibility are set independently by each hotel and by the specific rate booked, and are subject to change without notice.
2. Not all IHG Hotels & Resorts properties enforce the same no-show penalty. It is the guest's responsibility to review the specific cancellation policy for their reservation before booking.
3. Points redeposits following a late cancellation or no-show are subject to the IHG One Rewards Membership Terms and Conditions and may be delayed for reservations cancelled on the day of arrival.