Fees and availability for family room requests vary by hotel, room type, occupancy, equipment, and local requirements. Review the room description and pricing, then contact the hotel before booking when a specific setup is essential.
A hotel may require separate room reservations for connecting or adjoining rooms. The total cost is based on the rooms and rates booked. A separate connecting room fee should not be assumed unless the hotel or reservation terms disclose one.
An extra bed or rollaway may be available only in certain room types and may have a fee. A sofa bed is part of the room configuration when listed in the room description, but bedding, setup, or occupancy terms can vary.
Cribs or similar equipment may be complimentary or may carry a charge depending on the hotel and market. Inventory can be limited, so request the item early and ask the hotel to confirm availability.
The room price may change when additional adults or children are added. Enter the correct guest count during the search and review any extra-person charges in the reservation summary.
Choose the correct room and occupancy. Do not rely on a room photo alone.
Review the total price. Check taxes, fees, and any disclosed extra-person or equipment charge.
Contact the hotel. Confirm the requested setup, fee, and maximum occupancy before arrival.
Keep written confirmation. Save any message that confirms the equipment or room arrangement.
Contact the hotel for availability, fees, room configurations, and occupancy limits. Contact IHG Customer Care for help reviewing a direct reservation.