Payment methods vary by hotel, market, rate and booking channel. Even if a card was used to guarantee or prepay the reservation, the hotel may ask for an accepted payment method and identification at check-in.
The payment page at booking shows the payment information required for the selected rate. Some rates require a card only to guarantee the reservation, while others require a deposit or full prepayment. Review the rate information see when the card will be authorized or charged.
The hotel determines which credit cards, debit cards, digital payments, or other methods it accepts at the hotel. Contact the hotel before arrival if you need to use cash, a debit card, a digital wallet, or another nonstandard method.
The hotel may require cardholder authorization or another approved payment arrangement. Adding a card to the reservation does not necessarily allow an arriving guest to use it. Confirm the process directly with the hotel before arrival.
A debit card authorization can reduce the available account balance while the hold remains pending. Ask the hotel what it may authorize and ask the card issuer how pending authorizations affect funds.
A prepaid rate may still require a card for incidentals at check-in. For a third-party reservation, contact the provider about the booking payment and the hotel about on-property deposits and incidentals.
Review the reservation. Confirm what was paid and what remains due.
Contact the hotel. Verify accepted methods, deposit or hold requirements, and cardholder authorization.
Bring identification. The name and check-in requirements should match the reservation and payment arrangement.
Contact the hotel for accepted on-property payment methods and check-in requirements. Contact IHG Customer Care for direct-booking questions or the original booking channel for third-party payments.