When Will I Receive My IHG Refund?
How and when you receive a refund depends on how the stay was booked and how you paid. Direct IHG bookings, third-party bookings, Reward Nights, and Points & Cash reservations follow different refund processes.
Refund Timelines for Direct IHG Bookings
For reservations booked directly with IHG, refunds may take up to two billing cycles to be reflected in your account statement.1 This is standard for most card issuers processing a refund, and the exact timing depends on your bank or card provider's own posting schedule rather than on IHG.
If You Booked Through a Third-Party Site
If you booked your stay through a third-party website or app rather than directly with IHG, you'll need to contact that site or app directly for your refund. IHG cannot process a refund for a reservation it did not directly bill, since the third party holds the original payment and cancellation record.2
Refunds on Reward Night Bookings
Reward Night cancellations work differently from cash refunds, since you're getting your points back rather than a currency refund. If you cancel a Reward Night reservation within the hotel's cancellation policy, your points are typically redeposited into your IHG One Rewards account immediately.3 If you cancel after the hotel's cancellation deadline, your points are still returned, but the credit card on the reservation may be charged a cancellation fee.
If you booked a Reward Night using Points & Cash, the points portion is redeposited under the same conditions, but the cash portion used to purchase those points at booking is non-refundable.4
How to Check or Follow Up on a Refund
Check your reservation status. Visit Manage Your Reservations to confirm your cancellation was processed correctly.
Contact IHG Customer Care. If your two billing cycles have passed and you still don't see the refund, contact IHG Customer Care with your confirmation number ready.
Check your points balance. For a Reward Night cancellation, points typically post faster than a cash refund. You can check your balance in your Account Activity.
Where to Get Help
For questions about a specific refund, contact IHG Customer Care with your confirmation number and the dates of your original booking. General billing questions are also covered in the IHG Customer Care FAQ.
1. Refund timing after that reflects your card issuer's own posting cycle and is outside IHG's direct control. Two billing cycles is a general guideline, not a guarantee, and actual timing can vary by bank.
2. Reservations booked through a third-party site or app are subject to that site's own cancellation and refund policies, which may differ from IHG's own terms.
3. Cancellation windows and policies vary by hotel and by rate. Reward Nights cancelled on the day of arrival are subject to review and any points refunded may be delayed.
4. The cost of points purchased through Points & Cash is non-refundable even if the associated Reward Night is later cancelled within the hotel's cancellation policy. All refunds and redeposits are subject to the IHG One Rewards Membership Terms and Conditions.