How IHG's Best Price Guarantee Works if You Find a Lower Rate Elsewhere

For a claim to be valid, the rate found on the non-IHG website must match your IHG booking on every one of the following:

• The same hotel

• The same dates and length of stay

• The same room type (for example, "1 King Bed Standard")

• The same number of guests

• The same currency

• The same view, amenities, and rate rules, including cancellation policy and whether breakfast is included

If any one of these details differs, even something as specific as the cancellation policy or currency, the claim will not qualify. 

You must file a claim within 24 hours of completing your original booking on an IHG direct channel, which includes IHG.com, the IHG One Rewards app, or IHG's customer care centers.

1. Book directly with IHG. First, complete your reservation using the "Best Available Rate" search on an official IHG channel.

2. Find a lower rate. If you find a lower rate on a competing website that meets every criterion listed above, note the exact rate, room type, and rate conditions.

3. Submit the claim form. Go to the Best Price Guarantee Claim Form and provide the details of your IHG booking along with where you found the lower rate.

4. Wait for claim review. IHG's team will review your claim and typically notify you of the outcome within 24 hours.²

Provide the clearest, most complete details possible in the claim form itself, including the exact room type, dates, occupancy, and rate conditions for the competing rate. Claims that don't match the original booking details in every respect may not qualify.

The Best Price Guarantee does not apply to:

• Rates on opaque websites, such as "Name Your Own Price" style bookings, where the specific hotel brand is not revealed until after booking

• Package rates that bundle the room with other components, such as flights or car rentals

• Rates that require a paid membership (for example, AAA or AARP), are negotiated for a corporation, or are set aside for groups

• Rates on websites that cannot process a real-time booking

For the complete list of rules and exclusions, review the full Best Price Guarantee Terms and Conditions.

For questions about a specific claim already submitted, email the Best Price Guarantee team as directed in your claim confirmation, or contact IHG Customer Care. General questions are also covered in the IHG Customer Care FAQ.

_{^{1. Bonus points awarded under the Best Price Guarantee are only available to IHG One Rewards members and are credited after the stay is completed. Bonus points awarded under this program do not count toward elite qualifying status. The Best Price Guarantee is not applicable to hotels in Mainland China, Macau, Hong Kong, and Taiwan.}}

_{^{2. All claims are reviewed and validated at IHG's sole discretion. The program terms are subject to change without notice, and the terms in effect at the time of your booking govern eligibility for that claim.}}