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Help with Booking and Managing Your IHG Reservation

Find answers to common questions about choosing a rate, booking through eligible channels, managing reservations, check-in and checkout requests, room arrangements, and other details that can help you plan an IHG stay.

Articles

How do I compare the IHG One Rewards member discount, generally available rates, corporate rates, refundable rates, and promotional rates?

Which IHG booking channels qualify for IHG One Rewards points, Elite Qualifying Night credits, and member benefits?

How do I request early check-in or late checkout at an IHG hotel?

How do I add special requests to my IHG reservation?

Can a second guest check in if the primary guest is not there?

How do I make sure an IHG hotel holds my room for a late arrival?

Are connecting rooms at IHG hotels guaranteed or only a request?

How do I book more than one room for the same stay with IHG?

How do I cancel or modify an IHG reservation?

How do I use a corporate, negotiated, group, government, or military rate?

How do I search for IHG hotels with Reward Night availability?

How do I redeem IHG One Rewards points for a Reward Night?

How do I decide whether to redeem IHG points or pay cash for a hotel stay?

What are IHG check-in and checkout times?