How do I cancel or modify an IHG reservation?
Use Manage Your Stay for a reservation made directly with IHG or contact IHG Customer Care or the hotel. A change can affect availability, price, payment timing, and cancellation terms, so review the updated booking before confirming.
Find the reservation
Use the confirmation number and guest information to open the reservation. Review the existing stay dates, room type, rate, payment status, and cancellation terms before making a change.
Common reservation changes
Dates or length of stay: Availability and the nightly rate may change.
Room type or occupancy: A different room or additional guest may change the rate and fees.
Guest details: Name changes may be restricted or require hotel or provider support.
Special requests: Requests can be added, but most are not confirmed until the hotel approves them.
Canceling the reservation
Review the reservation’s cancellation deadline and penalty before canceling. Save the cancellation confirmation. If the booking was prepaid, the applicable rate details determine whether a refund is available.
Third-party and travel agent bookings
Contact the booking channel used to make the reservation. IHG or the hotel may be unable to change or refund a booking managed by another provider.
After a change
Review the new confirmation for the correct dates, room type, guest names, total price, payment terms, and cancellation rules. Do not rely only on the original confirmation after a modification.
Need more help?
Use Manage Your Stay for direct bookings or contact IHG Customer Care. Contact the hotel for hotel-specific requests and the original booking channel for third-party bookings.
Important Information
1. Modification and cancellation options depend on the hotel, rate, availability, booking channel, and payment status.