How do I add special requests to my IHG reservation?
You can ask an IHG hotel to note special requests on a reservation, but most requests depend on the hotel’s availability, equipment, room allocation, and local policy. Contact the hotel directly when the request is essential to the stay.
What counts as a special request
Common requests include a crib, extra bedding, feather-free bedding, a refrigerator, a particular room location preference, a bed preference, connecting rooms, or a request related to arrival timing. An accessibility need should be described clearly so the hotel can confirm the appropriate room feature or accommodation path.
How to add the request
During booking: Use the special request field to enter your request and review the reservation before confirming. You can also go to My Account and enter your travel preferences, which will apply to future stays.
After booking: Open reservation details to see whether preferences can be updated.
For an essential request: Contact the hotel directly and ask whether the request can be confirmed or only noted.
Request versus confirmation
A note on a reservation does not necessarily guarantee the request. Availability may change, and some equipment, room types, or locations are limited. Ask the hotel for explicit confirmation when the trip depends on a specific feature.
What information to provide
Reservation details: Confirmation number, guest name, hotel, and stay dates
Specific need: State exactly what is requested and whether an alternative would work.
Timing: Make the request as early as possible and reconfirm close to arrival when appropriate.
Need more help?
Review the reservation details first. If the request cannot be added or must be confirmed, contact the hotel. Contact IHG Customer Care for help locating or managing a reservation made directly with IHG.