Are connecting rooms at IHG hotels guaranteed or only a request?
Connecting and adjoining rooms depend on the hotel’s layout and availability. Adding a request does not confirm the room arrangement, so contact the hotel if your stay depends on having rooms that connect or are close together.
Connecting versus adjoining rooms
Connecting rooms: Separate guest rooms with an interior door between them.
Adjoining rooms: Rooms located next to or near one another, which may not have an interior connecting door.
How to request the rooms
Book the required number of rooms, then add the request through the available special request field. Contact the hotel with all confirmation numbers and the names on the reservations so the requests can be linked.
What the hotel can confirm
The hotel can explain whether the requested configuration exists for the room types booked and whether it can confirm the arrangement. Room assignments may depend on occupancy, room condition, and departures on the arrival date.
When connecting rooms are essential
Contact the hotel before booking. Ask which room types can connect and how many guests each room permits.
Get the confirmation in writing. Keep any message that explicitly confirms the room configuration.
Have a backup plan. Consider whether adjoining rooms, a suite, or another room type would meet the travel need if connecting inventory is unavailable.
Need more help?
Contact the hotel before arrival to confirm its room configurations and available inventory. IHG Customer Care can help with reservation details but may not control hotel-specific room allocation.