How do I make sure an IHG hotel holds my room for a late arrival?
If you expect to arrive late, contact the hotel with your estimated arrival time. The hotel can explain whether any additional action is required to keep the reservation active.
Check the reservation terms
Confirm the arrival date, cancellation deadline, no-show terms, payment method, and whether the reservation is guaranteed. A reservation confirmation does not replace the specific rate and no-show conditions shown for the booking.
Tell the hotel you will arrive late
Contact the hotel. Use the contact information in the confirmation details.
Provide the details. Share the guest name, confirmation number, arrival date, and estimated arrival time.
Ask for confirmation. Request that the late arrival be noted and ask whether the room will remain held after the hotel’s check-in window.
Keep the payment method current
A declined or invalid card can affect a guaranteed reservation under the applicable reservation terms. If the card has changed, ask whether the reservation needs to be updated before arrival.
If travel is severely delayed
Contact the hotel again if the arrival shifts to the next calendar day or if the guest may miss the first night. Ask how the hotel will treat the first night and remaining nights under the reservation’s terms.
Third-party reservations
For a booking made through another website, contact both the booking channel and the hotel. The third party controls its reservation terms, while the hotel needs the updated arrival information.
Need more help?
Contact the hotel directly for late-arrival decisions. For related inquiries, contact IHG Customer Care for a reservation made directly with IHG or the original booking channel for a third-party booking.