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Candlewood Suites Houston Westchase - Westheimer

11280 Westheimer Road

Houston, Texas

77042

United States

入住: 3下午

退房:12下午

入住年齡:21

線上訂房或
撥打訂房專線

Houston Westchase - Westheimer 11280 Westheimer Road

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
85%
推薦此物業

整體經驗

4.3

根據 445 評論
85%
推薦此物業

Ratings Breakdown

445評論

  • 5 星級
    286
  • 4 星級
    76
  • 3 星級
    25
  • 2 星級
    29
  • 1 星級
    29

Double charged

By

4月 23, 2020

club

Night lady mistakenly double charged my credit card for the stay

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poor management

By

4月 14, 2020

platinumelite

They give us hard time at time of check-out! please check with customer care report.

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New Management

By

4月 07, 2020

I have been at this hotel for a long time and have seen managers come and go; the current assisstant manager deserves recognition and acknowledgement for her leadership, tenacity, ethics, customer service and devotion. She is a pleasant person and deserves all accolades. I will easily recommend her for management at any organization. Please make certain that she receives this review.

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Holly is a horrible Manager

By

3月 19, 2020

I stay at this hotel every time I am in Houston. It allows me to work at a desk in the hotel room and provides a full kitchen.

I have never experienced any difficulties at this location until my last visit. I booked two (2) nights to stay because I was to fly to Israel on day three (3). Because of the COVID-19, my trip was canceled. I then booked three (3) additional nights on my computer. I went down to the front desk and requested that the man working there please let the manager and staff know that I had extended my stay.

I had lots of work to do, so I stayed up until 7:30 AM working on my computer and finally fell asleep around 8:30 AM. At approximately Noon, I heard someone knocking on my door and it awakened me. I was in my underwear and could not get to the door quickly. The next thing I knew, the door was being opened by the person banging on my door. It was the new manager, Holly. The only thing that prevented her from entering the room was the security lock that was attached to the door frame.

She was rude and obnoxious and asked me why I had not checked out of the facility. She woke me up after a long night of work. I felt my privacy was invaded. Had that little lock not been in place, she would have successfully entered the room to find me asleep in my underwear. It was a horrible experience. I told her the night male clerk was supposed to leave a note that I had extended my stay. I also told her I would come down to the hotel lobby to secure a new key card.

I got dressed and immediately went down to the front desk. Holley was standing there and when I asked for a new key, she had the audacity to ask me for the old key card. I told her I left it in the room. She was rude and made me sign all new paperwork that I had already done two days prior.

I went back up to the room and tried to fall back to sleep. I told Holly that I had been up all night working and needed my sleep. She was unapologetic. After a while, I began to settle down and could not believe how rude this manager was. She could have called me on the phone instead of trying to enter my room. To this very day, I will now wonder if Holly will enter my room to "snoop around" whenever she sees me departing the hotel.

I have stayed in hotels all across the country and various other places in my travels. I have NEVER had an experience like this one before. I also feel, that if Holly is still the manager upon my next stay at this facility, she will make my life miserable. She is uncouth and lacks professionalism.

I always stay at this location when I visit Houston. I like the facility and all the other people who work there. I am still perplexed as to why the man at the counter did not leave a note that I extended my stay. Holly, as a manager, should have looked at all the reservations and she would have seen that I extended my stay.

I am pleading with upper management to rectify this situation. You really need to hire staff that will deliver a great quality experience to your customers. Holly is incapable of doing so.

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Great staff and rooms

By

3月 14, 2020

club

All my stays were great. I will definitely use them if I need to stay again. We were also allowed to have our pets with was a big relief as we had to travel in short notice.

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Grandiosa estancia

By

3月 11, 2020

Nuestra estancia en el hotel fue grandiosa superó expectativas, desde la atención al ingresar ,el personal muy atento y amable en todo momento , el acceso a la habitación es rápido . Habitación cómoda de acuerdo a necesidades y cocineta muy completa con lo necesario. Definitivamente regresaría

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Comfortable environment and great service

By

2月 25, 2020

Amazing i slept like a newborn baby...it was cozy and the front desk lady was amazing she always engaged in convo with me if she had to look up something to keep me from just standing there

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Nice room

By

2月 25, 2020

Clean and nice... Good check in and out... Good tv and bed... Just awesome at every facet.

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Houston visit

By

2月 24, 2020

Good place to stay for a week while visiting customers in Houston.

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Good location

By

2月 23, 2020

Room was what I expected but check out was terrible

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Great Hotel Stay

By

2月 19, 2020

club

This hotel had everything we needed. The girl Alli from the front desk even took the time to print out coloring pages for my kids to be entertained. She was super helpful giving me tips on apartments nearby since we were looking.

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Cheap hotel

By

2月 19, 2020

club

Great for a long stay! Huge room! Nice size bathroom! I love the room.

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