Open Gallery
 Guest Reviews
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80%
Recommend This Property
Overall Experience 4.1
80%
Recommend This Property
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Amazing value with a terrible front desk manager
By
November 27, 2023
This is one of the best value hotel in term of cash price and points price. However the front desk manager is extremely rude. It's a bummer because the other concierge is extremely nice. Candlewood is one of my favorite brand of IHG it has a lot of room and amenity.
Great service & comfortable staff
ByDj brezzy
November 17, 2023
Honestly I think best recommendation this place for you because they did were help me work out with communication deaf community. I like comfortable talk to staff but they did helpful suggestions for me room in place.. I love this place
Ok stay, annoyed by survey taking more than 5 minutes
ByJaeded
November 07, 2023
Upon arrival, I didn’t get the warmest welcome from Jenny, but she ended up helping me out. Then my room smelled funny— like mildew and the carpet was damp. I refrained from walking barefoot. The rest of the staff was nice and helpful. I had a good rest, but also the Direct TV messed up a few times. There definitely should be some improvements.
Fantastic Staff and Stay
ByVolfireTX
November 06, 2023
The staff are always amazing! It's sometimes more of the conversation and quiet details that make it the best..
Being here as a long term guest, that always means something special to me... Whenever I leave this property, I'll miss those connections a lot..
Not worth the stay
ByMom_of2_1988
October 23, 2023
Pool was closed for season as well as dirty only 1 fork in room not enough towels had to go room to room to get utensils I needed whirlpool didn't work trash in pool manager very rude Jenny ..
Basic IHG Hotel, but in Shady Area
ByGeneric Customer
October 04, 2023
The hotel itself is on the older side. Area isn't the best. The internet was extremely slow. Pretty much unusable outside of checking emails.
Quiet location
ByReyesroy9
September 24, 2023
Location was very convenient close to alot of major stores and restaurants
Great service
ByMattgal
September 19, 2023
Staff allowed me to do an early check-in room was very comfortable
Great experience
ByNick812
September 19, 2023
Everything made my stay so much better everyone is so helpful and friendly
Poor room 1 clerk had great customer service
ByTai1985
September 04, 2023
1st room has maintenance still working in it. 2nd room was marked clean and was not including not made bed and not cleaned toilet.3rd room was ok until the last night when I discovered that my room door didn't lock
Great experience
ByJardín536
August 29, 2023
Everyone is so very friendly rooms are very clean and well equipped with cooking equipment their hospitality makes it a very welcoming and great stay its kinda home away from home
Complete Satisfaction
ByMikelawn
August 24, 2023
From my first day there, everything just got better. The staff was amazing and always spoke to me upon entering and exiting the hotel. The location was perfect for getting around and going places. This will be my hotel of choice when I have a visiting Houston.