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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 560 reviews
80%
Recommend This Property

Ratings Breakdown

560reviews

  • 5 Stars
    338
  • 4 Stars
    94
  • 3 Stars
    38
  • 2 Stars
    41
  • 1 Stars
    49

Amazing value with a terrible front desk manager

By

November 27, 2023

This is one of the best value hotel in term of cash price and points price. However the front desk manager is extremely rude. It's a bummer because the other concierge is extremely nice. Candlewood is one of my favorite brand of IHG it has a lot of room and amenity.

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Great service & comfortable staff

By

November 17, 2023

Honestly I think best recommendation this place for you because they did were help me work out with communication deaf community. I like comfortable talk to staff but they did helpful suggestions for me room in place.. I love this place

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Ok stay, annoyed by survey taking more than 5 minutes

By

November 07, 2023

Upon arrival, I didn’t get the warmest welcome from Jenny, but she ended up helping me out. Then my room smelled funny— like mildew and the carpet was damp. I refrained from walking barefoot. The rest of the staff was nice and helpful. I had a good rest, but also the Direct TV messed up a few times. There definitely should be some improvements.

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Fantastic Staff and Stay

By

November 06, 2023

The staff are always amazing! It's sometimes more of the conversation and quiet details that make it the best..

Being here as a long term guest, that always means something special to me... Whenever I leave this property, I'll miss those connections a lot..

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Not worth the stay

By

October 23, 2023

Pool was closed for season as well as dirty only 1 fork in room not enough towels had to go room to room to get utensils I needed whirlpool didn't work trash in pool manager very rude Jenny ..

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Basic IHG Hotel, but in Shady Area

By

October 04, 2023

The hotel itself is on the older side. Area isn't the best. The internet was extremely slow. Pretty much unusable outside of checking emails.

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Quiet location

By

September 24, 2023

Location was very convenient close to alot of major stores and restaurants

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Great service

By

September 19, 2023

Staff allowed me to do an early check-in room was very comfortable

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Great experience

By

September 19, 2023

Everything made my stay so much better everyone is so helpful and friendly

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Poor room 1 clerk had great customer service

By

September 04, 2023

1st room has maintenance still working in it. 2nd room was marked clean and was not including not made bed and not cleaned toilet.3rd room was ok until the last night when I discovered that my room door didn't lock

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Great experience

By

August 29, 2023

Everyone is so very friendly rooms are very clean and well equipped with cooking equipment their hospitality makes it a very welcoming and great stay its kinda home away from home

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Complete Satisfaction

By

August 24, 2023

From my first day there, everything just got better. The staff was amazing and always spoke to me upon entering and exiting the hotel. The location was perfect for getting around and going places. This will be my hotel of choice when I have a visiting Houston.

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