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Candlewood Suites Houston Westchase - Westheimer

Welcome to the Candlewood Suites Westchase-Westheimer.

At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District, near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66,Halliburton, Schlumberger, WesternGeco, Honeywell, BP, Quest Diagnostics, and many more.

Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills, and a weekly Guest “Meet & Greet” Social where we provide dinner and beverages for you!

Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection.

Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! So make your reservation today and let our friendly and professional staff help you experience your home away from home!

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Quick Info

Relax and stay in the know

Highlights

  • On-site Guest Self-Laundry Facilities
  • Housekeeping Full Service
  • Standard Wireless Internet service is free for all members
  • On-site Fitness Center Available
Pets Welcome

It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

Getting Here

Candlewood Suites Houston Westchase - Westheimer
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 445 reviews
85%
Recommend This Property

Ratings Breakdown

445reviews

  • 5 Stars
    286
  • 4 Stars
    76
  • 3 Stars
    25
  • 2 Stars
    29
  • 1 Stars
    29

Double charged

By

April 23, 2020

club

Night lady mistakenly double charged my credit card for the stay

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poor management

By

April 14, 2020

platinumelite

They give us hard time at time of check-out! please check with customer care report.

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New Management

By

April 07, 2020

I have been at this hotel for a long time and have seen managers come and go; the current assisstant manager deserves recognition and acknowledgement for her leadership, tenacity, ethics, customer service and devotion. She is a pleasant person and deserves all accolades. I will easily recommend her for management at any organization. Please make certain that she receives this review.

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Holly is a horrible Manager

By

March 19, 2020

I stay at this hotel every time I am in Houston. It allows me to work at a desk in the hotel room and provides a full kitchen.

I have never experienced any difficulties at this location until my last visit. I booked two (2) nights to stay because I was to fly to Israel on day three (3). Because of the COVID-19, my trip was canceled. I then booked three (3) additional nights on my computer. I went down to the front desk and requested that the man working there please let the manager and staff know that I had extended my stay.

I had lots of work to do, so I stayed up until 7:30 AM working on my computer and finally fell asleep around 8:30 AM. At approximately Noon, I heard someone knocking on my door and it awakened me. I was in my underwear and could not get to the door quickly. The next thing I knew, the door was being opened by the person banging on my door. It was the new manager, Holly. The only thing that prevented her from entering the room was the security lock that was attached to the door frame.

She was rude and obnoxious and asked me why I had not checked out of the facility. She woke me up after a long night of work. I felt my privacy was invaded. Had that little lock not been in place, she would have successfully entered the room to find me asleep in my underwear. It was a horrible experience. I told her the night male clerk was supposed to leave a note that I had extended my stay. I also told her I would come down to the hotel lobby to secure a new key card.

I got dressed and immediately went down to the front desk. Holley was standing there and when I asked for a new key, she had the audacity to ask me for the old key card. I told her I left it in the room. She was rude and made me sign all new paperwork that I had already done two days prior.

I went back up to the room and tried to fall back to sleep. I told Holly that I had been up all night working and needed my sleep. She was unapologetic. After a while, I began to settle down and could not believe how rude this manager was. She could have called me on the phone instead of trying to enter my room. To this very day, I will now wonder if Holly will enter my room to "snoop around" whenever she sees me departing the hotel.

I have stayed in hotels all across the country and various other places in my travels. I have NEVER had an experience like this one before. I also feel, that if Holly is still the manager upon my next stay at this facility, she will make my life miserable. She is uncouth and lacks professionalism.

I always stay at this location when I visit Houston. I like the facility and all the other people who work there. I am still perplexed as to why the man at the counter did not leave a note that I extended my stay. Holly, as a manager, should have looked at all the reservations and she would have seen that I extended my stay.

I am pleading with upper management to rectify this situation. You really need to hire staff that will deliver a great quality experience to your customers. Holly is incapable of doing so.

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